Crisp vs Salesforce: Pricing Comparison 2026
Side-by-side pricing comparison of Crisp and Salesforce. See all plans, features, and costs at a glance.
Bottom line: Crisp starts at Custom pricing and Salesforce starts at $25/mo. Compare all 8 pricing tiers side by side.
Last updated: March 27, 2026
Crisp — Crisp offers a free plan.
Crisp vs Salesforce: Quick Pricing Facts
| Feature | Crisp | Salesforce |
|---|---|---|
| Starting Price | Custom pricing | $25/mo |
| Number of Plans | 4 | 4 |
| Free Tier | Yes | No |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Crisp and Salesforce are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 29 features compared, so the best choice comes down to which features match your needs.
Crisp stands out with a free plan for getting started. Crisp uses flat pricing while Salesforce uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Crisp Try it free |  Salesforce Try it freeAffiliate |
|---|---|---|
| Tier 1 | Free $0/monthCheapest | Starter Suite $25/month Includes
|
| Tier 2 | Mini Custom pricing | Pro SuitePopular $100/monthCheapest Includes
|
| Tier 3 | Essentials Custom pricing | Enterprise $175/monthCheapest Includes
|
| Tier 4 | PlusPopular Custom pricing | Unlimited $330/monthCheapest Includes
|
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Crisp
Crisp offers a free plan.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Crisp
Try Crisp freeWhich Should You Choose?
Choose Crisp if:
- •You need a free plan with core features—Crisp offers no-cost access with no credit card required
- •Your team needs custom enterprise pricing—Crisp offers negotiated terms for large deployments
- •You prioritize Crisp's user experience and interface over price (both tools are similarly priced)
Choose Salesforce if:
- •You want more features built-in—Salesforce offers 29 additional features across its plans
- •You prioritize Salesforce's user experience and interface over price (both tools are similarly priced)
- •Salesforce's 4-tier per-seat structure gives clearer cost visibility for budget planning
Crisp offers a free plan [1], eliminating the cost barrier for evaluation, while Salesforce requires paid subscription from the start. This gives Crisp a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Crisp's free tier, upgrading to a paid plan at approximately Custom pricing provides substantial additional functionality. Compare this pricing path against Salesforce's tiering starting at $25/mo to assess total cost of ownership over 12 months. Crisp's 4 tiers provide flexibility at different budgets, while Salesforce's 4 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Crisp is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Best choice: Salesforce
Try Salesforce freeFrequently Asked Questions: Crisp vs Salesforce
How many pricing plans does Crisp have vs Salesforce?
Does Crisp or Salesforce offer a free plan?
What is the most popular Crisp plan?
What is the most popular Salesforce plan?
Does Crisp or Salesforce offer custom enterprise pricing?
What pricing models do Crisp and Salesforce use?
How do Crisp and Salesforce compare for Customer Support?
Sources
- Crisp Official Pricing— Vendor pricing page
- Salesforce Official Pricing— Vendor pricing page
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