Chatwoot vs Salesforce: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Salesforce. See all plans, features, and costs at a glance.
Bottom line: Chatwoot starts at $19/mo, making it $6/mo cheaper than Salesforce ($25/mo). Chatwoot offers a free plan.
Last updated: March 27, 2026
Chatwoot — Chatwoot offers a free plan, starts at $6/mo lower ($19/mo vs $25/mo).
Chatwoot vs Salesforce: Quick Pricing Facts
| Feature | Chatwoot | Salesforce |
|---|---|---|
| Starting Price | $19/mo | $25/mo |
| Number of Plans | 4 | 4 |
| Free Tier | Yes | No |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Chatwoot is the more affordable option, starting at $19/mo compared to Salesforce's $25/mo. Both are Customer Support tools with 8 combined pricing plans and 52 features compared.
Chatwoot stands out with a free plan for getting started. Chatwoot uses open-source pricing while Salesforce uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try it free |  Salesforce Try it freeAffiliate |
|---|---|---|
| Tier 1 | Starter Suite $25/month Includes
| |
| Tier 2 | Startups $19/monthCheapest Includes
| Pro SuitePopular $100/month Includes
|
| Tier 3 | Business $39/monthCheapest Includes
| Enterprise $175/month Includes
|
| Tier 4 | Enterprise $99/monthCheapest Includes
| Unlimited $330/month Includes
|
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Chatwoot
Chatwoot offers a free plan, starts at $6/mo lower ($19/mo vs $25/mo).
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Chatwoot
Try Chatwoot freeWhich Should You Choose?
Choose Chatwoot if:
- •You want lower per-user costs—Chatwoot starts at $19/mo, saving $6/mo compared to Salesforce at $25/mo
- •You need a free plan with Conversations, 500/month—Chatwoot offers no-cost access with no credit card required
- •Chatwoot's open-source pricing lets you match exact team size without tier gaps
Choose Salesforce if:
- •You want more features built-in—Salesforce offers 6 additional features across its plans
- •You prefer Salesforce's per-seat model with its 4-tier structure
- •You value Salesforce's specific feature progression from free to advanced tier levels
Chatwoot is the more affordable choice [1], starting at $19/mo compared to Salesforce's $25/mo. For a 50-person team on paid plans, this translates to Chatwoot saving approximately $300/month. Chatwoot offers 4 pricing tiers compared to Salesforce's 4, giving you more granular control over scaling costs as your team grows. Across all tiers, Chatwoot provides 23 total features versus 29 for Salesforce, offering a more focused toolset depending on your specific needs. We would start with Chatwoot for any team that has not yet outgrown mid-tier tooling. Salesforce is a fine product, but paying more only makes sense if you have hit a wall with Chatwoot first.
Best choice: Salesforce
Try Salesforce freeFrequently Asked Questions: Chatwoot vs Salesforce
Which is cheaper, Chatwoot or Salesforce?
How many pricing plans does Chatwoot have vs Salesforce?
Does Chatwoot or Salesforce offer a free plan?
What is the most popular Salesforce plan?
What pricing models do Chatwoot and Salesforce use?
How do Chatwoot and Salesforce compare for Customer Support?
Sources
- Chatwoot Official Pricing— Vendor pricing page
- Salesforce Official Pricing— Vendor pricing page
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