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Dixa vs Gorgias: Pricing Comparison 2026

Side-by-side pricing comparison of Dixa and Gorgias. See all plans, features, and costs at a glance.

Bottom line: Gorgias starts at $10/mo, making it $79/mo cheaper than Dixa ($89/mo). Neither offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Dixa freeTry Gorgias freeAffiliatePrice updated 3d ago

Dixa vs Gorgias: Quick Pricing Facts

FeatureDixaGorgias
Starting Price$89/mo$10/mo
Number of Plans35
Free TierNoNo
Pricing Modelper-seatusage-based
Annual DiscountN/AN/A

Gorgias is the more affordable option, starting at $10/mo compared to Dixa's $89/mo. Both are Customer Support tools with 8 combined pricing plans and 28 features compared.

Dixa uses per-seat pricing while Gorgias uses usage-based pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Dixa
Gorgias
Gorgias
Try freeAffiliate
Tier 1
Growth
$89/month
Includes
  • Contact Center (Phone, Email, Forms, Chat, Social)
  • Knowledge Base
  • AI Agent (Mim)
  • Intelligent Routing
  • IVR
  • Call Recording
  • Customer Callback, Voicemail
  • Service Level Agreements
  • Agents Teams & Custom Workloads
  • Native Shopify, Klaviyo, +35 integrations
Start with Growth
Starter
$10/monthCheapest
Start with Starter
Tier 2
UltimatePopular
$139/month
Includes
  • Everything in Growth
  • Routing with External Data
  • Knowledge-Centered Service AI
  • Standard AI Intent Detection AI
  • Advanced Automations
  • Skills-Based Routing
  • Sandbox Access
  • 3rd-party AI Integrations AI
Start with Ultimate
Basic
$50/monthCheapest
Start with Basic
Tier 3
Prime
$179/monthCheapest
Includes
  • Everything in Ultimate
  • SSO (Single Sign-On)
  • Advanced AI Intent Detection AI
  • Advanced Insights AI
  • Custom User Roles
  • Auto Redaction
  • Multiple Organizations
  • Queue & Claim Restrictions
  • Enterprise API Limits
  • Outbound Email Templates
Start with Prime
Pro
$300/month
Start with Pro
Tier 4
-
Advanced
$750/monthCheapest
Start with Advanced
Tier 5
-
Enterprise
Custom pricing
Start with Enterprise

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Dixa

Conversational customer service platform

View all Dixa plans

Gorgias

Helpdesk for ecommerce with deep Shopify integration

View all Gorgias plans

Which Should You Choose?

Choose Dixa if:

  • •You need a general omnichannel support platform beyond ecommerce
  • •You want sophisticated routing and workforce management
  • •Your business model is SaaS or services

Choose Gorgias if:

  • •You run a Shopify or ecommerce store with high support volume
  • •You need order data embedded in every support ticket
  • •Your team handles returns, refunds, and order questions primarily

Gorgias is ecommerce-specific with deep Shopify integration. Dixa is a general omnichannel platform with sophisticated routing. Gorgias starts at $10/month based on ticket volume. Dixa starts around $39/agent/month. For ecommerce, Gorgias is purpose-built and typically cheaper. For non-ecommerce support operations, Dixa is more appropriate.

Try Gorgias freeFrom $10/mo
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Frequently Asked Questions: Dixa vs Gorgias

Which is cheaper, Dixa or Gorgias?
As of August 2026, Gorgias starts at a lower price point. Dixa starts at $89/mo while Gorgias starts at $10/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Dixa have vs Gorgias?
Dixa offers 3 pricing plans, while Gorgias offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Dixa plan?
The Ultimate plan is Dixa's most popular tier, priced at $139/mo. Key features include Everything in Growth, Routing with External Data, Knowledge-Centered Service AI.
Does Dixa or Gorgias offer custom enterprise pricing?
Gorgias offers a custom-priced enterprise tier for larger teams. Dixa lists all its pricing publicly.
What pricing models do Dixa and Gorgias use?
Dixa uses a per-seat pricing model, while Gorgias uses usage-based pricing. The right model depends on your team size and usage patterns.
How do Dixa and Gorgias compare for Customer Support?
Both Dixa and Gorgias are Customer Support tools. Dixa offers 3 plans starting at $89/mo, while Gorgias offers 5 plans starting at $10/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Dixa Official Pricing- Vendor pricing page
  2. Gorgias Official Pricing- Vendor pricing page

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