Chatwoot vs Gorgias: Pricing Comparison 2026
Side-by-side pricing comparison of Chatwoot and Gorgias. See all plans, features, and costs at a glance.
Bottom line: Gorgias starts at $10/mo, making it $9/mo cheaper than Chatwoot ($19/mo). Chatwoot offers a free plan.
Last updated: July 6, 2026
Chatwoot - Chatwoot for non-ecommerce teams; Gorgias is purpose-built for Shopify stores.
Chatwoot vs Gorgias: Quick Pricing Facts
| Feature | Chatwoot | Gorgias |
|---|---|---|
| Starting Price | $19/mo | $10/mo |
| Number of Plans | 4 | 5 |
| Free Tier | Yes | No |
| Pricing Model | open-source | usage-based |
| Annual Discount | N/A | N/A |
Gorgias is the more affordable option, starting at $10/mo compared to Chatwoot's $19/mo. Both are Customer Support tools with 9 combined pricing plans and 23 features compared.
Chatwoot stands out with a free plan for getting started. Chatwoot uses open-source pricing while Gorgias uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Chatwoot Try free |  Gorgias Try freeAffiliate |
|---|---|---|
| Tier 1 | Starter $10/month | |
| Tier 2 | Startups $19/monthCheapest Includes
| Basic $50/month |
| Tier 3 | Business $39/monthCheapest Includes
| Pro $300/month |
| Tier 4 | Enterprise $99/monthCheapest Includes
| Advanced $750/month |
| Tier 5 | - | Enterprise Custom pricing |
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Chatwoot
Chatwoot for non-ecommerce teams; Gorgias is purpose-built for Shopify stores.
Based on pricing data only. Review the full comparison below for your specific needs.
Try Chatwoot freeFree plan availableWhich Should You Choose?
Choose Chatwoot if:
- •You need a general-purpose multi-channel support platform
- •You want open-source with a self-hosted option
- •You are not running an ecommerce store
Choose Gorgias if:
- •You run a Shopify, WooCommerce, or Magento store
- •You want order data and customer history visible inside every ticket
- •Your support team needs ecommerce-specific macros and automation
Gorgias is an ecommerce-focused help desk deeply integrated with Shopify, WooCommerce, and Magento. Chatwoot is a general-purpose open-source support platform. Gorgias starts at $10/month based on ticket volume with per-ticket pricing above thresholds. If you run an ecommerce operation, Gorgias is built for you. If you don't, Chatwoot is cheaper and more flexible.
Frequently Asked Questions: Chatwoot vs Gorgias
Which is cheaper, Chatwoot or Gorgias?
How many pricing plans does Chatwoot have vs Gorgias?
Does Chatwoot or Gorgias offer a free plan?
Does Chatwoot or Gorgias offer custom enterprise pricing?
What pricing models do Chatwoot and Gorgias use?
How do Chatwoot and Gorgias compare for Customer Support?
Sources
- Chatwoot Official Pricing- Vendor pricing page
- Gorgias Official Pricing- Vendor pricing page
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