Drift vs Kayako: Pricing Comparison 2026
Side-by-side pricing comparison of Drift and Kayako. See all plans, features, and costs at a glance.
Bottom line: Drift starts at $50/mo, making it $29/mo cheaper than Kayako ($79/mo). Drift offers a free plan.
Last updated: March 16, 2026
Drift vs Kayako: Quick Pricing Facts
| Feature | Drift | Kayako |
|---|---|---|
| Starting Price | $50/mo | $79/mo |
| Number of Plans | 4 | 1 |
| Free Tier | Yes | No |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Drift is the more affordable option, starting at $50/mo compared to Kayako's $79/mo. Both are Customer Support tools with 5 combined pricing plans and 17 features compared.
Drift stands out with a free plan for getting started. Drift uses flat pricing while Kayako uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Drift Try it free |  Kayako Try it free |
|---|---|---|
| Tier 1 | Kayako One $79/month Includes
| |
| Tier 2 | ProPopular $50/monthCheapest $600 / year Includes
| — |
| Tier 3 | Business $100/monthCheapest $1200 / year Includes
| — |
| Tier 4 | Enterprise Custom pricing Includes
| — |
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Drift
Drift offers a free plan, starts at $29/mo lower ($50/mo vs $79/mo), offers 4 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Drift
Try Drift freeWhich Should You Choose?
Choose Drift if:
- •You want lower per-user costs—Drift starts at $50/mo, saving $29/mo compared to Kayako at $79/mo
- •You need a free plan with Basic features, Limited integrations—Drift offers no-cost access with no credit card required
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Drift offers 5 additional features across its plans
Choose Kayako if:
- •You want Kayako's approach to incremental feature unlocking across its 1 pricing tier
- •Kayako's focused feature set keeps your team in control without tool bloat
- •Your Customer Support team's workflow matches Kayako's feature organization more naturally
Drift is the more affordable choice [1], starting at $50/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to Drift saving approximately $1450/month. Drift offers 4 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Drift provides 11 total features versus 6 for Kayako, offering a richer feature set depending on your specific needs. For budget-conscious teams seeking predictable costs, Drift delivers superior value. Kayako may justify its premium for specialized needs, but most organizations will find Drift the smarter financial choice.
Frequently Asked Questions: Drift vs Kayako
Which is cheaper, Drift or Kayako?
How many pricing plans does Drift have vs Kayako?
Does Drift or Kayako offer a free plan?
Can I save money by paying annually for Drift or Kayako?
What is the most popular Drift plan?
Does Drift or Kayako offer custom enterprise pricing?
What pricing models do Drift and Kayako use?
Sources
- Drift Official Pricing— Vendor pricing page
- Kayako Official Pricing— Vendor pricing page
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