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Customer Support

Drift vs Kayako: Pricing Comparison 2026

Side-by-side pricing comparison of Drift and Kayako. See all plans, features, and costs at a glance.

Bottom line: Drift starts at $50/mo and Kayako starts at Custom pricing. Compare all 5 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Drift freeTry Kayako freeUpdated this monthPrice updated 12d ago
Best Value

Drift - Drift offers a free plan, offers 4 tiers vs 1.

Drift vs Kayako: Quick Pricing Facts

FeatureDriftKayako
Starting Price$50/moCustom pricing
Number of Plans41
Free TierYesNo
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Drift and Kayako are both priced at $50/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 19 features compared, so the best choice comes down to which features match your needs.

Drift stands out with a free plan for getting started. Drift uses flat pricing while Kayako uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kayako
Kayako
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited integrations
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Tier 2
ProPopular
$50/monthCheapest
$600 / year
Includes
  • Advanced features
  • Unlimited integrations
  • Priority support
-
Tier 3
Business
$100/monthCheapest
$1200 / year
Includes
  • All Pro features
  • Custom reporting
  • Dedicated account manager
-
Tier 4
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • 24/7 support
-

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Drift

Conversational marketing and sales platform

View all Drift plans

Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

Frequently Asked Questions: Drift vs Kayako

How many pricing plans does Drift have vs Kayako?
Drift offers 4 pricing plans, while Kayako offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Drift or Kayako offer a free plan?
Drift offers a free plan, while Kayako does not. If budget is a concern, Drift lets you get started at no cost.
Can I save money by paying annually for Drift or Kayako?
Both Drift and Kayako offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Drift plan?
The Pro plan is Drift's most popular tier, priced at $50/mo. Key features include Advanced features, Unlimited integrations, Priority support.
Does Drift or Kayako offer custom enterprise pricing?
Yes, both Drift and Kayako offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Drift and Kayako use?
Drift uses a flat pricing model, while Kayako uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Drift and Kayako compare for Customer Support?
Both Drift and Kayako are Customer Support tools. Drift offers 4 plans starting at $50/mo, while Kayako offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Drift Official Pricing- Vendor pricing page
  2. Kayako Official Pricing- Vendor pricing page

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