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Customer Support

Gorgias vs Kayako: Pricing Comparison 2026

Side-by-side pricing comparison of Gorgias and Kayako. See all plans, features, and costs at a glance.

Bottom line: Gorgias starts at $10/mo and Kayako starts at Custom pricing. Compare all 6 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Gorgias freeAffiliateTry Kayako freePrice updated 12d agoPrice updated 12d ago

Gorgias vs Kayako: Quick Pricing Facts

FeatureGorgiasKayako
Starting Price$10/moCustom pricing
Number of Plans51
Free TierNoNo
Pricing Modelusage-basedper-seat
Annual DiscountN/AN/A

Gorgias and Kayako are both priced at $10/mo, making them equally accessible Customer Support tools. Together they offer 6 pricing plans with 8 features compared, so the best choice comes down to which features match your needs.

Gorgias uses usage-based pricing while Kayako uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gorgias
Gorgias
Try freeAffiliate
Kayako
Kayako
Try free
Tier 1
Starter
$10/monthCheapest
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Tier 2
Basic
$50/monthCheapest
-
Tier 3
Pro
$300/monthCheapest
-
Tier 4
Advanced
$750/monthCheapest
-
Tier 5
Enterprise
Custom pricing
-

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Gorgias

Helpdesk for ecommerce with deep Shopify integration

View all Gorgias plans

Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

Frequently Asked Questions: Gorgias vs Kayako

How many pricing plans does Gorgias have vs Kayako?
Gorgias offers 5 pricing plans, while Kayako offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Gorgias or Kayako offer custom enterprise pricing?
Yes, both Gorgias and Kayako offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Gorgias and Kayako use?
Gorgias uses a usage-based pricing model, while Kayako uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Gorgias and Kayako compare for Customer Support?
Both Gorgias and Kayako are Customer Support tools. Gorgias offers 5 plans starting at $10/mo, while Kayako offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Gorgias Official Pricing- Vendor pricing page
  2. Kayako Official Pricing- Vendor pricing page

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