Canny vs Kayako: Pricing Comparison 2026
Side-by-side pricing comparison of Canny and Kayako. See all plans, features, and costs at a glance.
Bottom line: Canny starts at $79/mo and Kayako starts at Custom pricing. Compare all 4 pricing tiers side by side.
Last updated: July 6, 2026
Canny vs Kayako: Quick Pricing Facts
| Feature | Canny | Kayako |
|---|---|---|
| Starting Price | $79/mo | Custom pricing |
| Number of Plans | 3 | 1 |
| Free Tier | Yes | No |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Canny and Kayako are both priced at $79/mo, making them equally accessible Customer Support tools. Together they offer 4 pricing plans with 17 features compared, so the best choice comes down to which features match your needs.
Canny stands out with a free plan for getting started. Canny uses flat pricing while Kayako uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Canny Try free |  Kayako Try free |
|---|---|---|
| Tier 1 | $0 / month $0/monthCheapest Includes
| Kayako One Custom pricing Includes
|
| Tier 2 | $79 / month billed yearlyPopular $79/monthCheapest Includes
| - |
| Tier 3 | Let's talk Custom pricing Includes
| - |
← Swipe to compare plans →
Ready to get started? Try either tool free — no credit card required.
Which Should You Choose?
Choose Canny if:
- •You need a product feedback and feature request voting board
- •You want roadmap management tied directly to user demand
- •Your product team needs to close the loop with users on requests
Choose Kayako if:
- •You need a multi-channel help desk with email, chat, and social
- •You want SLA management and team collaboration on support tickets
- •You run a support operation with multiple agents handling customer issues
Kayako is a traditional help desk platform with omnichannel support, SLAs, and team queues. Canny is a product feedback tool. These tools solve different problems - support operations vs. product feedback collection. Kayako pricing starts around $30/agent/month. Canny starts at $79/month. If your team needs both, you likely need both tools.
Frequently Asked Questions: Canny vs Kayako
How many pricing plans does Canny have vs Kayako?
Does Canny or Kayako offer a free plan?
What is the most popular Canny plan?
Does Canny or Kayako offer custom enterprise pricing?
What pricing models do Canny and Kayako use?
How do Canny and Kayako compare for Customer Support?
Sources
- Canny Official Pricing- Vendor pricing page
- Kayako Official Pricing- Vendor pricing page
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