Canny vs Kayako: Pricing Comparison 2026
Side-by-side pricing comparison of Canny and Kayako. See all plans, features, and costs at a glance.
Bottom line: Canny starts at $19/mo, making it $60/mo cheaper than Kayako ($79/mo). Canny offers a free plan.
Last updated: March 16, 2026
Canny vs Kayako: Quick Pricing Facts
| Feature | Canny | Kayako |
|---|---|---|
| Starting Price | $19/mo | $79/mo |
| Number of Plans | 4 | 1 |
| Free Tier | Yes | No |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Canny is the more affordable option, starting at $19/mo compared to Kayako's $79/mo. Both are Customer Support tools with 5 combined pricing plans and 18 features compared.
Canny stands out with a free plan for getting started. Canny uses flat pricing while Kayako uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Canny Try it free |  Kayako Try it free |
|---|---|---|
| Tier 1 | $0 / month $0/monthCheapest Includes
| Kayako One $79/month Includes
|
| Tier 2 | $19 / month billed yearly $19/monthCheapest Includes
| — |
| Tier 3 | $79 / month billed yearlyPopular $79/monthCheapest Includes
| — |
| Tier 4 | Let's talk Custom pricing Includes
| — |
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Canny
Canny offers a free plan, starts at $60/mo lower ($19/mo vs $79/mo), offers 4 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Canny
Try Canny freeWhich Should You Choose?
Choose Canny if:
- •You want lower per-user costs—Canny starts at $19/mo, saving $60/mo compared to Kayako at $79/mo
- •You need a free plan with 25 tracked users, Unlimited posts—Canny offers no-cost access with no credit card required
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Canny offers 6 additional features across its plans
Choose Kayako if:
- •You want Kayako's approach to incremental feature unlocking across its 1 pricing tier
- •Kayako keeps its feature set lean, which means faster onboarding and less complexity
- •You need a Customer Support tool that scales with your team — Kayako's tier progression supports that
Canny is the more affordable choice [1], starting at $19/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to Canny saving approximately $3000/month. Canny offers 4 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Canny provides 12 total features versus 6 for Kayako, offering a richer feature set depending on your specific needs. For budget-conscious teams seeking predictable costs, Canny delivers superior value. Kayako may justify its premium for specialized needs, but most organizations will find Canny the smarter financial choice.
Frequently Asked Questions: Canny vs Kayako
Which is cheaper, Canny or Kayako?
How many pricing plans does Canny have vs Kayako?
Does Canny or Kayako offer a free plan?
What is the most popular Canny plan?
Does Canny or Kayako offer custom enterprise pricing?
What pricing models do Canny and Kayako use?
How do Canny and Kayako compare for Customer Support?
Sources
- Canny Official Pricing— Vendor pricing page
- Kayako Official Pricing— Vendor pricing page
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