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Customer Support

Fider vs Gladly: Pricing Comparison 2026

Side-by-side pricing comparison of Fider and Gladly. See all plans, features, and costs at a glance.

Bottom line: Fider starts at Custom pricing and Gladly starts at $29/mo. Compare all 9 pricing tiers side by side.

Last updated: August 10, 2026

Data compiled by Arthur Jacquemin
Updated August 10, 2026
Try Fider freeTry Gladly freePrice updated 9d ago
Best Value

Gladly - Gladly offers a free plan, offers 5 tiers vs 4.

Fider vs Gladly: Quick Pricing Facts

FeatureFiderGladly
Starting PriceCustom pricing$29/mo
Number of Plans45
Free TierNoYes
Pricing Modelopen-sourceper-seat
Annual DiscountN/AN/A

Fider and Gladly are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 9 pricing plans with 15 features compared, so the best choice comes down to which features match your needs.

Gladly stands out with a free plan for getting started. Fider uses open-source pricing while Gladly uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gladly
Gladly
Try free
Tier 1
Create your Fider board, give it a title and a welcome message.
Custom pricing
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited support
Tier 2
Kick things off by adding a few ideas to your Fider board.
Custom pricing
Starter
$29/monthCheapest
$29 / year
Includes
  • All Free features
  • Email support
  • Basic analytics
Tier 3
Now you've got a public list of ideas, let the voting commence.
Custom pricing
ProPopular
$99/monthCheapest
$99 / year
Includes
  • All Starter features
  • Phone support
  • Advanced analytics
  • Custom integrations
Tier 4
Now you can sit back, and see which features and ideas your customers really want
Custom pricing
Business
$199/monthCheapest
$199 / year
Includes
  • All Pro features
  • Dedicated account manager
  • Priority support
Tier 5
-
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • Scalability options

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Fider

Free open-source feature request and feedback platform

View all Fider plans

Gladly

People-centered customer service platform

View all Gladly plans

Frequently Asked Questions: Fider vs Gladly

How many pricing plans does Fider have vs Gladly?
Fider offers 4 pricing plans, while Gladly offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Fider or Gladly offer a free plan?
Gladly offers a free plan, while Fider does not. If budget is a concern, Gladly lets you get started at no cost.
Can I save money by paying annually for Fider or Gladly?
Both Fider and Gladly offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Gladly plan?
The Pro plan is Gladly's most popular tier, priced at $99/mo. Key features include All Starter features, Phone support, Advanced analytics.
Does Fider or Gladly offer custom enterprise pricing?
Yes, both Fider and Gladly offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Fider and Gladly use?
Fider uses a open-source pricing model, while Gladly uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Fider and Gladly compare for Customer Support?
Both Fider and Gladly are Customer Support tools. Fider offers 4 plans starting at Custom pricing, while Gladly offers 5 plans starting at $29/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Fider Official Pricing- Vendor pricing page
  2. Gladly Official Pricing- Vendor pricing page

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