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Customer Support

Fider vs Tidio: Pricing Comparison 2026

Side-by-side pricing comparison of Fider and Tidio. See all plans, features, and costs at a glance.

Bottom line: Fider starts at Custom pricing and Tidio starts at $24.17/mo. Compare all 9 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Fider freeTry Tidio freePrice updated 12d agoUpdated this month
Best Value

Tidio - Tidio offers a free plan, offers 5 tiers vs 4.

Fider vs Tidio: Quick Pricing Facts

FeatureFiderTidio
Starting PriceCustom pricing$24.17/mo
Number of Plans45
Free TierNoYes
Pricing Modelopen-sourcefreemium
Annual DiscountN/AN/A

Fider and Tidio are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 9 pricing plans with 19 features compared, so the best choice comes down to which features match your needs.

Tidio stands out with a free plan for getting started. Fider uses open-source pricing while Tidio uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Tier 1
Create your Fider board, give it a title and a welcome message.
Custom pricing
Free
$0/monthCheapest
Includes
  • 50 Billable conversations
  • 100 visitors reached
  • Live chat & Ticketing
Tier 2
Kick things off by adding a few ideas to your Fider board.
Custom pricing
Starter
$24/monthCheapest
$24 / year
Includes
  • 100 Billable conversations
  • 50 Lyro AI Agent conversations
  • Live chat & Ticketing
  • Basic analytics
Tier 3
Now you've got a public list of ideas, let the voting commence.
Custom pricing
Growth
$49/monthCheapest
$49 / year
Includes
  • From 250 Billable conversations
  • Advanced analytics
  • User permissions
  • Automatic chat assignment
Tier 4
Now you can sit back, and see which features and ideas your customers really want
Custom pricing
Plus
$749/monthCheapest
$749 / year
Includes
  • Custom Billable conversations
  • Departments
  • Multiproject
  • Custom branding
Tier 5
-
Premium
Custom pricing
Includes
  • Custom Billable conversations
  • Guaranteed 50% Lyro AI resolution rate
  • Pay-per-resolution billing
  • Mobile SDK

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Fider

Free open-source feature request and feedback platform

View all Fider plans

Tidio

Live chat, chatbot, and email marketing for businesses

View all Tidio plans

Frequently Asked Questions: Fider vs Tidio

How many pricing plans does Fider have vs Tidio?
Fider offers 4 pricing plans, while Tidio offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Fider or Tidio offer a free plan?
Tidio offers a free plan, while Fider does not. If budget is a concern, Tidio lets you get started at no cost.
Can I save money by paying annually for Fider or Tidio?
Both Fider and Tidio offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
Does Fider or Tidio offer custom enterprise pricing?
Yes, both Fider and Tidio offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Fider and Tidio use?
Fider uses a open-source pricing model, while Tidio uses freemium pricing. The right model depends on your team size and usage patterns.
How do Fider and Tidio compare for Customer Support?
Both Fider and Tidio are Customer Support tools. Fider offers 4 plans starting at Custom pricing, while Tidio offers 5 plans starting at $24.17/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Fider Official Pricing- Vendor pricing page
  2. Tidio Official Pricing- Vendor pricing page

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