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Customer Support

Freshdesk vs Gorgias: Pricing Comparison 2026

Side-by-side pricing comparison of Freshdesk and Gorgias. See all plans, features, and costs at a glance.

Bottom line: Gorgias starts at $10/mo, making it $9/mo cheaper than Freshdesk ($19/mo). Neither offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Freshdesk freeAffiliateTry Gorgias freeAffiliatePrice updated todayPrice updated today
Best Value

Gorgias - Gorgias starts at $9/mo lower ($10/mo vs $19/mo), offers 5 tiers vs 3.

Freshdesk vs Gorgias: Quick Pricing Facts

FeatureFreshdeskGorgias
Starting Price$19/mo$10/mo
Number of Plans35
Free TierNoNo
Pricing Modelper-seatusage-based
Annual DiscountN/AN/A

Gorgias is the more affordable option, starting at $10/mo compared to Freshdesk's $19/mo. Both are Customer Support tools with 8 combined pricing plans and 0 features compared.

Freshdesk uses per-seat pricing while Gorgias uses usage-based pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Freshdesk
Freshdesk
Try freeAffiliate
Gorgias
Gorgias
Try freeAffiliate
Tier 1
Growth
$19/month
Starter
$10/monthCheapest
Tier 2
ProPopular
$55/month
Basic
$50/monthCheapest
Tier 3
Enterprise
$89/monthCheapest
Pro
$300/month
Tier 4
-
Advanced
$750/monthCheapest
Tier 5
-
Enterprise
Custom pricing

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Freshdesk

Cloud-based helpdesk software with omnichannel support

View all Freshdesk plans

Gorgias

Helpdesk for ecommerce with deep Shopify integration

View all Gorgias plans

What Reviewers Say

Frequently Asked Questions: Freshdesk vs Gorgias

Which is cheaper, Freshdesk or Gorgias?
As of July 2026, Gorgias starts at a lower price point. Freshdesk starts at $19/mo while Gorgias starts at $10/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Freshdesk have vs Gorgias?
Freshdesk offers 3 pricing plans, while Gorgias offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Freshdesk plan?
The Pro plan is Freshdesk's most popular tier, priced at $55/mo.
Does Freshdesk or Gorgias offer custom enterprise pricing?
Gorgias offers a custom-priced enterprise tier for larger teams. Freshdesk lists all its pricing publicly.
What pricing models do Freshdesk and Gorgias use?
Freshdesk uses a per-seat pricing model, while Gorgias uses usage-based pricing. The right model depends on your team size and usage patterns.
How do Freshdesk and Gorgias compare for Customer Support?
Both Freshdesk and Gorgias are Customer Support tools. Freshdesk offers 3 plans starting at $19/mo, while Gorgias offers 5 plans starting at $10/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Freshdesk Official Pricing- Vendor pricing page
  2. Gorgias Official Pricing- Vendor pricing page

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