Freshdesk vs Gorgias: Pricing Comparison 2026
Side-by-side pricing comparison of Freshdesk and Gorgias. See all plans, features, and costs at a glance.
Bottom line: Gorgias starts at $10/mo, making it $9/mo cheaper than Freshdesk ($19/mo). Neither offers a free plan.
Last updated: March 16, 2026
Freshdesk vs Gorgias: Quick Pricing Facts
| Feature | Freshdesk | Gorgias |
|---|---|---|
| Starting Price | $19/mo | $10/mo |
| Number of Plans | 3 | 5 |
| Free Tier | No | No |
| Pricing Model | per-seat | usage-based |
| Annual Discount | N/A | N/A |
Gorgias is the more affordable option, starting at $10/mo compared to Freshdesk's $19/mo. Both are Customer Support tools with 8 combined pricing plans and 0 features compared.
Freshdesk uses per-seat pricing while Gorgias uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Freshdesk Try it free |  Gorgias Try it free |
|---|---|---|
| Tier 1 | Growth $19/month | Starter $10/monthCheapest |
| Tier 2 | ProPopular $55/month | Basic $50/monthCheapest |
| Tier 3 | Enterprise $89/monthCheapest | Pro $300/month |
| Tier 4 | — | Advanced $750/monthCheapest |
| Tier 5 | — | Enterprise Custom pricing |
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What Reviewers Say
Gorgias
Gorgias starts at $9/mo lower ($10/mo vs $19/mo), offers 5 tiers vs 3.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Gorgias
Try Gorgias freeWhich Should You Choose?
Choose Freshdesk if:
- •Freshdesk's per-seat pricing lets you match exact team size without tier gaps
- •Freshdesk keeps its feature set lean, which means faster onboarding and less complexity
- •You need a Customer Support tool that scales with your team — Freshdesk's tier progression supports that
Choose Gorgias if:
- •You want lower per-user costs—Gorgias starts at $10/mo, saving $9/mo compared to Freshdesk at $19/mo
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Gorgias offers negotiated terms for large deployments
Gorgias is the more affordable choice [1], starting at $10/mo compared to Freshdesk's $19/mo. For a 50-person team on paid plans, this translates to Gorgias saving approximately $450/month. Gorgias offers 5 pricing tiers compared to Freshdesk's 3, giving you more granular control over scaling costs as your team grows. If controlling SaaS spend is a priority, Gorgias offers the better cost-to-value ratio. Consider Freshdesk only if its unique capabilities directly address a gap Gorgias cannot fill.
Frequently Asked Questions: Freshdesk vs Gorgias
Which is cheaper, Freshdesk or Gorgias?
How many pricing plans does Freshdesk have vs Gorgias?
What is the most popular Freshdesk plan?
Does Freshdesk or Gorgias offer custom enterprise pricing?
What pricing models do Freshdesk and Gorgias use?
How do Freshdesk and Gorgias compare for Customer Support?
Sources
- Freshdesk Official Pricing— Vendor pricing page
- Gorgias Official Pricing— Vendor pricing page
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