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Front vs Groove: Pricing Comparison 2026

Side-by-side pricing comparison of Front and Groove. See all plans, features, and costs at a glance.

Bottom line: Front starts at $25/mo and Groove starts at Custom pricing. Compare all 4 pricing tiers side by side.

Last updated: March 16, 2026

Data compiled by Arthur Jacquemin
Updated March 16, 2026

Front vs Groove: Quick Pricing Facts

FeatureFrontGroove
Starting Price$25/moCustom pricing
Number of Plans31
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Front and Groove are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 4 pricing plans with 15 features compared, so the best choice comes down to which features match your needs.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Tier 1
Starter
$25/monthCheapest
Includes
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • Available AI add-ons: Copilot, QA, CSAT
Start with Starter
2,000 growing businesses have already made the switch.
Custom pricing
Start with 2,000 growing businesses have already made the switch.
Tier 2
Professional
$65/monthCheapest
Includes
  • Omnichannel (email, SMS, social, etc.)
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI Autopilot add-on
Start with Professional
Tier 3
EnterprisePopular
$105/monthCheapest
Includes
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included
Start with Enterprise

Swipe to compare plans →

Front

Shared inbox platform for team email and communication

View all Front plans

Groove

Simple helpdesk software for small businesses

View all Groove plans
Our Pick

Front

Front offers 3 tiers vs 1.

Based on pricing data only. Review the full comparison below for your specific needs.

Best value: Front

Try Front free

Which Should You Choose?

Choose Front if:

  • You need 3 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
  • You want more features built-in—Front offers 15 additional features across its plans
  • You prioritize Front's user experience and interface over price (both tools are similarly priced)

Choose Groove if:

  • Your team needs custom enterprise pricing—Groove offers negotiated terms for large deployments
  • You prioritize Groove's user experience and interface over price (both tools are similarly priced)
  • You want Groove's approach to incremental feature unlocking across its 1 pricing tier

Front and Groove offer competitively positioned plans [1], with Front starting at $25/mo and Groove at Custom pricing. This pricing similarity means value differentiation comes down to feature alignment rather than cost. Front provides 3 pricing tiers versus Groove's 1 option, which affects your flexibility and cost-per-tier efficiency as your team scales and usage increases. Feature-wise, Front offers 15 total features across its tiers, while Groove provides 0. Map your required features to each tier to determine which tool delivers the capabilities you need at your target price point. With similar pricing, your final decision should prioritize feature requirements, integration ecosystem, and hands-on user experience testing. Request demos or activate trials with both vendors to validate long-term fit before committing to annual contracts.

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Frequently Asked Questions: Front vs Groove

How many pricing plans does Front have vs Groove?
Front offers 3 pricing plans, while Groove offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Front plan?
The Enterprise plan is Front's most popular tier, priced at $105/mo. Key features include Smart rules, Unlimited rules and macros, Multi-language knowledge base.
Does Front or Groove offer custom enterprise pricing?
Groove offers a custom-priced enterprise tier for larger teams. Front lists all its pricing publicly.
How do Front and Groove compare for Customer Support?
Both Front and Groove are Customer Support tools. Front offers 3 plans starting at $25/mo, while Groove offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.

Sources

  1. Front Official PricingVendor pricing page
  2. Groove Official PricingVendor pricing page

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