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Customer Support

Front vs Groove: Pricing Comparison 2026

Side-by-side pricing comparison of Front and Groove. See all plans, features, and costs at a glance.

Bottom line: Groove starts at $0.5/mo, making it $25/mo cheaper than Front ($25/mo). Groove offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Front freeTry Groove freePrice updated 5d ago
Best Value

Groove - Groove offers a free plan, starts at $24.5/mo lower ($0.5/mo vs $25/mo).

Front vs Groove: Quick Pricing Facts

FeatureFrontGroove
Starting Price$25/mo$0.5/mo
Number of Plans33
Free TierNoYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Groove is the more affordable option, starting at $0.5/mo compared to Front's $25/mo. Both are Customer Support tools with 6 combined pricing plans and 33 features compared. At comparable tiers, the monthly price difference is $104.5.

Groove stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Front
Groove
Groove
Try free
Tier 1
Starter
$25/month
Includes
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • AI add-ons available
Start with Starter
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Tier 2
Professional
$65/month
Includes
  • Omnichannel (email, SMS, social, etc.)
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI add-ons available
Start with Professional
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
Tier 3
EnterprisePopular
$105/monthCheapest
Includes
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included
Start with Enterprise
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise

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Front

Shared inbox platform for team email and communication

View all Front plans

Groove

Simple helpdesk software for small businesses

View all Groove plans

Frequently Asked Questions: Front vs Groove

Which is cheaper, Front or Groove?
As of August 2026, Groove starts at a lower price point. Front starts at $25/mo while Groove starts at $0.5/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Front have vs Groove?
Front offers 3 pricing plans, while Groove offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Front or Groove offer a free plan?
Groove offers a free plan, while Front does not. If budget is a concern, Groove lets you get started at no cost.
What is the most popular Front plan?
The Enterprise plan is Front's most popular tier, priced at $105/mo. Key features include Smart rules, Unlimited rules and macros, Multi-language knowledge base.
What is the most popular Groove plan?
The AI-First Support plan is Groove's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Front or Groove offer custom enterprise pricing?
Groove offers a custom-priced enterprise tier for larger teams. Front lists all its pricing publicly.
How do Front and Groove compare for Customer Support?
Both Front and Groove are Customer Support tools. Front offers 3 plans starting at $25/mo, while Groove offers 3 plans starting at $0.5/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Front Official Pricing- Vendor pricing page
  2. Groove Official Pricing- Vendor pricing page

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