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Customer Support

Front vs Help Scout: Pricing Comparison 2026

Side-by-side pricing comparison of Front and Help Scout. See all plans, features, and costs at a glance.

Bottom line: Front starts at $25/mo and Help Scout starts at $25/mo. Compare all 6 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Front freeTry Help Scout freePrice updated 11d agoPrice updated 11d ago
Best Value

Help Scout - Help Scout offers better overall value.

Front vs Help Scout: Quick Pricing Facts

FeatureFrontHelp Scout
Starting Price$25/mo$25/mo
Number of Plans33
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Front and Help Scout are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 6 pricing plans with 39 features compared, so the best choice comes down to which features match your needs.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Front
Help Scout
Help Scout
Try free
Tier 1
Starter
$25/monthCheapest
Includes
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • AI add-ons available
Start with Starter
Standard
$25/monthCheapest
Includes
  • Multiple Inboxes
  • Live chat, Instagram, & Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
  • WhatsApp messaging
Start with Standard
Tier 2
Professional
$65/month
Includes
  • Omnichannel (email, SMS, social, etc.)
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI add-ons available
Start with Professional
PlusPopular
$45/monthCheapest
Includes
  • Advanced workflows
  • Two advanced SLA policies
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
Tier 3
EnterprisePopular
$105/month
Includes
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included
Start with Enterprise
Pro
$75/monthCheapest
Includes
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro

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Front

Shared inbox platform for team email and communication

View all Front plans

Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

Frequently Asked Questions: Front vs Help Scout

Which is cheaper, Front or Help Scout?
As of July 2026, both Front and Help Scout start at the same price of $25/mo. Compare their features at each tier to determine which offers better value for your needs.
How many pricing plans does Front have vs Help Scout?
Front offers 3 pricing plans, while Help Scout offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Front plan?
The Enterprise plan is Front's most popular tier, priced at $105/mo. Key features include Smart rules, Unlimited rules and macros, Multi-language knowledge base.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include Advanced workflows, Two advanced SLA policies, Unlimited AI Drafts.
How do Front and Help Scout compare for Customer Support?
Both Front and Help Scout are Customer Support tools. Front offers 3 plans starting at $25/mo, while Help Scout offers 3 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Front Official Pricing- Vendor pricing page
  2. Help Scout Official Pricing- Vendor pricing page

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