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Customer Support

Front vs Pylon: Pricing Comparison 2026

Side-by-side pricing comparison of Front and Pylon. See all plans, features, and costs at a glance.

Bottom line: Front starts at $25/mo, making it $25/mo cheaper than Pylon ($50/mo). Neither offers a free plan.

Last updated: August 3, 2026

Data compiled by Arthur Jacquemin
Updated August 3, 2026
Try Front freeTry Pylon freePrice updated 3d ago
Best Value

Front - Front starts at $25/mo lower ($25/mo vs $50/mo).

Front vs Pylon: Quick Pricing Facts

FeatureFrontPylon
Starting Price$25/mo$50/mo
Number of Plans36
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Front is the more affordable option, starting at $25/mo compared to Pylon's $50/mo. Both are Customer Support tools with 9 combined pricing plans and 15 features compared. At comparable tiers, the monthly price difference is $16.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Front
Pylon
Tier 1
Starter
$25/monthCheapest
Includes
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • AI add-ons available
Start with Starter
Starter
$59/month
Start with Starter
Tier 2
Professional
$65/monthCheapest
Includes
  • Omnichannel (email, SMS, social, etc.)
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI add-ons available
Start with Professional
ProfessionalPopular
$89/month
Start with Professional
Tier 3
EnterprisePopular
$105/monthCheapest
Includes
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included
Start with Enterprise
Enterprise
$139/month
Start with Enterprise
Tier 4
-
AI Assistants
$50/monthCheapest
Start with AI Assistants
Tier 5
-
AI Agents
$100/monthCheapest
Start with AI Agents
Tier 6
-
Account Intelligence
Custom pricing
Start with Account Intelligence

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Front

Shared inbox platform for team email and communication

View all Front plans

Pylon

B2B customer support platform across Slack and email

View all Pylon plans

Frequently Asked Questions: Front vs Pylon

Which is cheaper, Front or Pylon?
As of August 2026, Front starts at a lower price point. Front starts at $25/mo while Pylon starts at $50/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Front have vs Pylon?
Front offers 3 pricing plans, while Pylon offers 6 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Front plan?
The Enterprise plan is Front's most popular tier, priced at $105/mo. Key features include Smart rules, Unlimited rules and macros, Multi-language knowledge base.
What is the most popular Pylon plan?
The Professional plan is Pylon's most popular tier, priced at $89/mo.
Does Front or Pylon offer custom enterprise pricing?
Pylon offers a custom-priced enterprise tier for larger teams. Front lists all its pricing publicly.
How do Front and Pylon compare for Customer Support?
Both Front and Pylon are Customer Support tools. Front offers 3 plans starting at $25/mo, while Pylon offers 6 plans starting at $50/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Front Official Pricing- Vendor pricing page
  2. Pylon Official Pricing- Vendor pricing page

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