Gladly vs Help Scout: Pricing Comparison 2026
Side-by-side pricing comparison of Gladly and Help Scout. See all plans, features, and costs at a glance.
Bottom line: Help Scout starts at $25/mo, making it $4/mo cheaper than Gladly ($29/mo). Gladly offers a free plan.
Last updated: March 16, 2026
Gladly vs Help Scout: Quick Pricing Facts
| Feature | Gladly | Help Scout |
|---|---|---|
| Starting Price | $29/mo | $25/mo |
| Number of Plans | 5 | 4 |
| Free Tier | Yes | Yes |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Help Scout is the more affordable option, starting at $25/mo compared to Gladly's $29/mo. Both are Customer Support tools with 9 combined pricing plans and 40 features compared. At comparable tiers, the monthly price difference is $54.
Both tools offer free plans, making them accessible for teams on a budget.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Gladly Try it free |  Help Scout Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| |
| Tier 2 | Standard $25/monthCheapest Includes
| |
| Tier 3 | ProPopular $99/month $99 / year Includes
| PlusPopular $45/monthCheapest Includes
|
| Tier 4 | Business $199/month $199 / year Includes
| Pro $75/monthCheapest Includes
|
| Tier 5 | Enterprise Custom pricing Includes
| — |
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Help Scout
Help Scout offers a free plan, starts at $4/mo lower ($25/mo vs $29/mo).
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Help Scout
Try Help Scout freeWhich Should You Choose?
Choose Gladly if:
- •You prefer Gladly's free tier features—Basic features, Limited support
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Gladly offers negotiated terms for large deployments
Choose Help Scout if:
- •You want lower per-user costs—Help Scout starts at $25/mo, saving $4/mo compared to Gladly at $29/mo
- •You prefer Help Scout's free tier features—1 shared email Inbox, 1 public knowledge base
- •You want more features built-in—Help Scout offers 10 additional features across its plans
Both Gladly and Help Scout offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Gladly includes 2 features, while Help Scout includes 4 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. When upgrading to paid tiers, Help Scout offers better value at approximately $54.00/mo difference for comparable tier levels. Plan accordingly if your team will graduate from the free tier within 12 months. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Gladly vs Help Scout
Which is cheaper, Gladly or Help Scout?
How many pricing plans does Gladly have vs Help Scout?
Does Gladly or Help Scout offer a free plan?
Can I save money by paying annually for Gladly or Help Scout?
What is the most popular Gladly plan?
What is the most popular Help Scout plan?
Does Gladly or Help Scout offer custom enterprise pricing?
Sources
- Gladly Official Pricing— Vendor pricing page
- Help Scout Official Pricing— Vendor pricing page
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