Skip to main content
Auto-generated comparison. Editorial verdict in progress.
Customer Support

Gladly vs Intercom: Pricing Comparison 2026

Side-by-side pricing comparison of Gladly and Intercom. See all plans, features, and costs at a glance.

Bottom line: Gladly starts at $29/mo and Intercom starts at $29/mo. Compare all 8 pricing tiers side by side.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Best Value

Gladly - Gladly offers a free plan, offers 5 tiers vs 3.

Gladly vs Intercom: Quick Pricing Facts

FeatureGladlyIntercom
Starting Price$29/mo$29/mo
Number of Plans53
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Gladly and Intercom are both priced at $29/mo, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 33 features compared, so the best choice comes down to which features match your needs.

Gladly stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gladly
Gladly
Try free
Intercom
Intercom
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited support
Essential
$29/month
$2 / year
Includes
  • Fin AI Agent
  • Messenger
  • Shared Inbox and Ticketing system
  • Pre-built reports
  • Public Help Center
Tier 2
Starter
$29/monthCheapest
$29 / year
Includes
  • All Free features
  • Email support
  • Basic analytics
Advanced
$85/month
$7 / year
Includes
  • Fin AI Agent
  • Multiple team Inboxes
  • Workflows automation builder
  • Round robin assignment
  • Private and multilingual Help Center
  • Includes 20 free Lite seats
Tier 3
ProPopular
$99/monthCheapest
$99 / year
Includes
  • All Starter features
  • Phone support
  • Advanced analytics
  • Custom integrations
Expert
$132/month
$11 / year
Includes
  • Fin AI Agent
  • Collaboration, security, and multibrand features
  • SSO & identity management
  • HIPAA support
  • Service level agreements (SLAs)
  • Multibrand Messenger / Help Center
  • Includes 50 free Lite seats
Tier 4
Business
$199/monthCheapest
$199 / year
Includes
  • All Pro features
  • Dedicated account manager
  • Priority support
-
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • Scalability options
-

← Swipe to compare plans →

Ready to get started? Try either tool free — no credit card required.

Find the best deal for your team
Answer 2 quick questions and we'll help you choose the right plan

Gladly

People-centered customer service platform

View all Gladly plans

Intercom

AI-powered customer messaging and support platform

View all Intercom plans

What Reviewers Say

Frequently Asked Questions: Gladly vs Intercom

Which is cheaper, Gladly or Intercom?
As of August 2026, both Gladly and Intercom start at the same price of $29/mo. Compare their features at each tier to determine which offers better value for your needs.
How many pricing plans does Gladly have vs Intercom?
Gladly offers 5 pricing plans, while Intercom offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Gladly or Intercom offer a free plan?
Gladly offers a free plan, while Intercom does not. If budget is a concern, Gladly lets you get started at no cost.
Can I save money by paying annually for Gladly or Intercom?
Both Gladly and Intercom offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Gladly plan?
The Pro plan is Gladly's most popular tier, priced at $99/mo. Key features include All Starter features, Phone support, Advanced analytics.
Does Gladly or Intercom offer custom enterprise pricing?
Gladly offers a custom-priced enterprise tier for larger teams. Intercom lists all its pricing publicly.
How do Gladly and Intercom compare for Customer Support?
Both Gladly and Intercom are Customer Support tools. Gladly offers 5 plans starting at $29/mo, while Intercom offers 3 plans starting at $29/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Gladly Official Pricing- Vendor pricing page
  2. Intercom Official Pricing- Vendor pricing page

Related Articles

Track Price Changes

Get notified when pricing changes for these tools.