Gladly vs Intercom: Pricing Comparison 2026
Side-by-side pricing comparison of Gladly and Intercom. See all plans, features, and costs at a glance.
Bottom line: Gladly starts at $29/mo and Intercom starts at $29/mo. Compare all 8 pricing tiers side by side.
Last updated: March 16, 2026
Gladly vs Intercom: Quick Pricing Facts
| Feature | Gladly | Intercom |
|---|---|---|
| Starting Price | $29/mo | $29/mo |
| Number of Plans | 5 | 3 |
| Free Tier | Yes | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Gladly and Intercom are both priced at $29/mo, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 33 features compared, so the best choice comes down to which features match your needs.
Gladly stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Gladly Try it free |  Intercom Try it free |
|---|---|---|
| Tier 1 | Essential $29/month $2 / year Includes
| |
| Tier 2 | Starter $29/monthCheapest $29 / year Includes
| Advanced $85/month $7 / year Includes
|
| Tier 3 | ProPopular $99/monthCheapest $99 / year Includes
| Expert $132/month $11 / year Includes
|
| Tier 4 | Business $199/monthCheapest $199 / year Includes
| — |
| Tier 5 | Enterprise Custom pricing Includes
| — |
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What Reviewers Say
Gladly
Gladly offers a free plan, offers 5 tiers vs 3.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Gladly
Try Gladly freeWhich Should You Choose?
Choose Gladly if:
- •You need a free plan with Basic features, Limited support—Gladly offers no-cost access with no credit card required
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Gladly offers negotiated terms for large deployments
Choose Intercom if:
- •You want more features built-in—Intercom offers 3 additional features across its plans
- •You prioritize Intercom's user experience and interface over price (both tools are similarly priced)
- •You need predictable billing — Intercom's per-seat model avoids surprise overages
Gladly offers a free plan [1], eliminating the cost barrier for evaluation, while Intercom requires paid subscription from the start. This gives Gladly a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Gladly's free tier, upgrading to a paid plan at approximately $99/mo provides substantial additional functionality. Compare this pricing path against Intercom's tiering starting at $29/mo to assess total cost of ownership over 12 months. Gladly's 5 tiers provide flexibility at different budgets, while Intercom's 3 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Gladly is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Gladly vs Intercom
Which is cheaper, Gladly or Intercom?
How many pricing plans does Gladly have vs Intercom?
Does Gladly or Intercom offer a free plan?
Can I save money by paying annually for Gladly or Intercom?
What is the most popular Gladly plan?
Does Gladly or Intercom offer custom enterprise pricing?
How do Gladly and Intercom compare for Customer Support?
Sources
- Gladly Official Pricing— Vendor pricing page
- Intercom Official Pricing— Vendor pricing page
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