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Customer Support

Gladly vs Tawk.to: Pricing Comparison 2026

Side-by-side pricing comparison of Gladly and Tawk.to. See all plans, features, and costs at a glance.

Bottom line: Both Gladly and Tawk.to offer free plans. Gladly has 5 pricing tiers while Tawk.to has 1.

Last updated: July 27, 2026

Data compiled by Arthur Jacquemin
Updated July 27, 2026
Try Gladly freeTry Tawk.to freeUpdated this month
Best Value

Gladly - Gladly offers a free plan, offers 5 tiers vs 1.

Gladly vs Tawk.to: Quick Pricing Facts

FeatureGladlyTawk.to
Starting Price$29/moCustom pricing
Number of Plans51
Free TierYesYes
Pricing Modelper-seatfreemium
Annual DiscountN/AN/A

Gladly and Tawk.to are both priced at $29/mo, making them equally accessible Customer Support tools. Together they offer 6 pricing plans with 20 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget. Gladly uses per-seat pricing while Tawk.to uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gladly
Gladly
Try free
Tawk.to
Tawk.to
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited support
Start with Free
Forever Free
$0/monthCheapest
Includes
  • Live Chat Software
  • Email Ticketing System
  • Hosted Knowledge Base
  • CRM
  • Chat Pages
Start with Forever Free
Tier 2
Starter
$29/monthCheapest
$29 / year
Includes
  • All Free features
  • Email support
  • Basic analytics
Start with Starter
-
Tier 3
ProPopular
$99/monthCheapest
$99 / year
Includes
  • All Starter features
  • Phone support
  • Advanced analytics
  • Custom integrations
Start with Pro
-
Tier 4
Business
$199/monthCheapest
$199 / year
Includes
  • All Pro features
  • Dedicated account manager
  • Priority support
Start with Business
-
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • Scalability options
Start with Enterprise
-

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Gladly

People-centered customer service platform

View all Gladly plans

Tawk.to

Free live chat and customer communication platform

View all Tawk.to plans

Frequently Asked Questions: Gladly vs Tawk.to

How many pricing plans does Gladly have vs Tawk.to?
Gladly offers 5 pricing plans, while Tawk.to offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Gladly or Tawk.to offer a free plan?
Yes, both Gladly and Tawk.to offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Gladly or Tawk.to?
Both Gladly and Tawk.to offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Gladly plan?
The Pro plan is Gladly's most popular tier, priced at $99/mo. Key features include All Starter features, Phone support, Advanced analytics.
Does Gladly or Tawk.to offer custom enterprise pricing?
Gladly offers a custom-priced enterprise tier for larger teams. Tawk.to lists all its pricing publicly.
What pricing models do Gladly and Tawk.to use?
Gladly uses a per-seat pricing model, while Tawk.to uses freemium pricing. The right model depends on your team size and usage patterns.
How do Gladly and Tawk.to compare for Customer Support?
Both Gladly and Tawk.to are Customer Support tools. Gladly offers 5 plans starting at $29/mo, while Tawk.to offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Gladly Official Pricing- Vendor pricing page
  2. Tawk.to Official Pricing- Vendor pricing page

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