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Customer Support

Gladly vs UserVoice: Pricing Comparison 2026

Side-by-side pricing comparison of Gladly and UserVoice. See all plans, features, and costs at a glance.

Bottom line: Gladly starts at $29/mo, making it $1304/mo cheaper than UserVoice ($1333.33/mo). Gladly offers a free plan.

Last updated: May 26, 2026

Data compiled by Arthur Jacquemin
Updated May 26, 2026
Try Gladly freeTry UserVoice freeUpdated this monthUpdated this month
Best Value

Gladly - Gladly offers a free plan, starts at $1304.33/mo lower ($29/mo vs $1333.33/mo), offers 5 tiers vs 1.

Gladly vs UserVoice: Quick Pricing Facts

FeatureGladlyUserVoice
Starting Price$29/mo$1333.33/mo
Number of Plans51
Free TierYesNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

Gladly is the more affordable option, starting at $29/mo compared to UserVoice's $1333.33/mo. Both are Customer Support tools with 6 combined pricing plans and 24 features compared.

Gladly stands out with a free plan for getting started. Gladly uses per-seat pricing while UserVoice uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gladly
Gladly
Try free
UserVoice
UserVoice
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited support
Enterprise
$1333/month
$1333 / year
Includes
  • Centralized customer feedback portal
  • Easy feedback capture tools
  • Internal and external communications suite
  • Quantitative enhancement of feedback data
  • Rich taxonomy options
  • Advanced filtering and sorting
  • Customer segmentation
  • Top tier security and compliance
  • Expert onboarding assistance
Tier 2
Starter
$29/monthCheapest
$29 / year
Includes
  • All Free features
  • Email support
  • Basic analytics
-
Tier 3
ProPopular
$99/monthCheapest
$99 / year
Includes
  • All Starter features
  • Phone support
  • Advanced analytics
  • Custom integrations
-
Tier 4
Business
$199/monthCheapest
$199 / year
Includes
  • All Pro features
  • Dedicated account manager
  • Priority support
-
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • Scalability options
-

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Gladly

People-centered customer service platform

View all Gladly plans

UserVoice

Product feedback management and feature request tracking

View all UserVoice plans

Frequently Asked Questions: Gladly vs UserVoice

Which is cheaper, Gladly or UserVoice?
As of June 2026, Gladly starts at a lower price point. Gladly starts at $29/mo while UserVoice starts at $1333.33/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Gladly have vs UserVoice?
Gladly offers 5 pricing plans, while UserVoice offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Gladly or UserVoice offer a free plan?
Gladly offers a free plan, while UserVoice does not. If budget is a concern, Gladly lets you get started at no cost.
Can I save money by paying annually for Gladly or UserVoice?
Both Gladly and UserVoice offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Gladly plan?
The Pro plan is Gladly's most popular tier, priced at $99/mo. Key features include All Starter features, Phone support, Advanced analytics.
Does Gladly or UserVoice offer custom enterprise pricing?
Gladly offers a custom-priced enterprise tier for larger teams. UserVoice lists all its pricing publicly.
What pricing models do Gladly and UserVoice use?
Gladly uses a per-seat pricing model, while UserVoice uses flat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Gladly Official Pricing- Vendor pricing page
  2. UserVoice Official Pricing- Vendor pricing page

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