Gladly vs Zendesk: Pricing Comparison 2026
Side-by-side pricing comparison of Gladly and Zendesk. See all plans, features, and costs at a glance.
Bottom line: Zendesk starts at $19/mo, making it $10/mo cheaper than Gladly ($29/mo). Gladly offers a free plan.
Last updated: August 17, 2026
Zendesk - Zendesk starts at $10/mo lower ($19/mo vs $29/mo), offers 10 tiers vs 5.
Gladly vs Zendesk: Quick Pricing Facts
| Feature | Gladly | Zendesk |
|---|---|---|
| Starting Price | $29/mo | $19/mo |
| Number of Plans | 5 | 10 |
| Free Tier | Yes | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Zendesk is the more affordable option, starting at $19/mo compared to Gladly's $29/mo. Both are Customer Support tools with 15 combined pricing plans and 39 features compared. At comparable tiers, the monthly price difference is $16.
Gladly stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Gladly Try free |  Zendesk Try free |
|---|---|---|
| Tier 1 | MonthlyAnnual20% off annual Custom pricing | |
| Tier 2 | Support Team $19/monthCheapest Includes
| |
| Tier 3 | ProPopular $99/month $99 / year Includes
| Suite Team $55/monthCheapest Includes
|
| Tier 4 | Business $199/month $199 / year Includes
| Suite ProfessionalPopular $115/monthCheapest Includes
|
| Tier 5 | Enterprise Custom pricing Includes
| Suite Enterprise + Copilot Custom pricing Includes
|
| Tier 6 | - | Copilot $50/monthCheapest |
| Tier 7 | - | Workforce Engagement Bundle $50/monthCheapest |
| Tier 8 | - | Contact Center $83/monthCheapest |
| Tier 9 | - | How can we help? Contact us. Custom pricing |
| Tier 10 | - | Terms of Use Custom pricing |
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Frequently Asked Questions: Gladly vs Zendesk
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Sources
- Gladly Official Pricing- Vendor pricing page
- Zendesk Official Pricing- Vendor pricing page
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