Skip to main content
CompareTiers
Auto-generated comparison. Editorial verdict in progress.
Customer Support

Groove HQ vs Helpshift: Pricing Comparison 2026

Side-by-side pricing comparison of Groove HQ and Helpshift. See all plans, features, and costs at a glance.

Bottom line: Groove HQ starts at $0.5/mo, making it $49/mo cheaper than Helpshift ($49/mo). Groove HQ offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Groove HQ freeTry Helpshift freePrice updated 13d agoPrice updated 13d ago
Best Value

Groove HQ - Groove HQ offers a free plan, starts at $48.5/mo lower ($0.5/mo vs $49/mo).

Groove HQ vs Helpshift: Quick Pricing Facts

FeatureGroove HQHelpshift
Starting Price$0.5/mo$49/mo
Number of Plans35
Free TierYesYes
Pricing Modelper-seatusage-based
Annual DiscountN/AN/A

Groove HQ is the more affordable option, starting at $0.5/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 8 combined pricing plans and 32 features compared. At comparable tiers, the monthly price difference is $98.5.

Both tools offer free plans, making them accessible for teams on a budget. Groove HQ uses per-seat pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Groove HQ
Groove HQ
Try free
Helpshift
Helpshift
Try free
Tier 1
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Tier 2
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
Starter
$49/month
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
Tier 3
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise
ProPopular
$99/monthCheapest
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
Tier 4
-
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
Tier 5
-
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise

← Swipe to compare plans →

Ready to get started? Try either tool free — no credit card required.

Try Groove HQ freeFree plan availableTry Helpshift freeFree plan available
Find the best deal for your team
Answer 2 quick questions and we'll help you choose the right plan

Groove HQ

View all Groove HQ plans

Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

Frequently Asked Questions: Groove HQ vs Helpshift

Which is cheaper, Groove HQ or Helpshift?
As of July 2026, Groove HQ starts at a lower price point. Groove HQ starts at $0.5/mo while Helpshift starts at $49/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Groove HQ have vs Helpshift?
Groove HQ offers 3 pricing plans, while Helpshift offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Groove HQ or Helpshift offer a free plan?
Yes, both Groove HQ and Helpshift offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Groove HQ or Helpshift?
Both Groove HQ and Helpshift offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Groove HQ plan?
The AI-First Support plan is Groove HQ's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Groove HQ or Helpshift offer custom enterprise pricing?
Yes, both Groove HQ and Helpshift offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
AI Recommendations

Sources

  1. Groove HQ Official Pricing- Vendor pricing page
  2. Helpshift Official Pricing- Vendor pricing page

Related Articles

Best Customer Support for Agencies (2026)

Compare customer support pricing for agencies: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 10-50 people.

Best Customer Support for Enterprise (2026)

Compare customer support pricing for enterprise: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 100+ people.

Best Customer Support for Small Teams (2026)

Compare customer support pricing for small teams: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 2-10 people.

Track Price Changes

Get notified when pricing changes for these tools.

See all Groove HQ alternativesSee all Helpshift alternativesCustomer SupportCompare more tools