Groove vs Hiver: Pricing Comparison 2026
Side-by-side pricing comparison of Groove and Hiver. See all plans, features, and costs at a glance.
Bottom line: Groove starts at Custom pricing and Hiver starts at $25/mo. Compare all 5 pricing tiers side by side.
Last updated: March 16, 2026
Groove vs Hiver: Quick Pricing Facts
| Feature | Groove | Hiver |
|---|---|---|
| Starting Price | Custom pricing | $25/mo |
| Number of Plans | 1 | 4 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Groove and Hiver are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 39 features compared, so the best choice comes down to which features match your needs.
Hiver stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Groove Try it free |  Hiver Try it free |
|---|---|---|
| Tier 1 | 2,000 growing businesses have already made the switch. Custom pricing | Free $0/monthCheapest Includes
|
| Tier 2 | — | GrowthPopular $25/monthCheapest $25 / year Includes
|
| Tier 3 | — | Pro $65/monthCheapest $65 / year Includes
|
| Tier 4 | — | Elite $105/monthCheapest $105 / year Includes
|
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Hiver
Hiver offers a free plan, offers 4 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Hiver
Try Hiver freeWhich Should You Choose?
Choose Groove if:
- •Your team needs custom enterprise pricing—Groove offers negotiated terms for large deployments
- •You prioritize Groove's user experience and interface over price (both tools are similarly priced)
- •Groove's per-seat pricing lets you match exact team size without tier gaps
Choose Hiver if:
- •You need a free plan with Ticketing and support channels, Email, Live Chat & Knowledge Base—Hiver offers no-cost access with no credit card required
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Hiver offers 39 additional features across its plans
Hiver offers a free plan [1], eliminating the cost barrier for evaluation, while Groove requires paid subscription from the start. This gives Hiver a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Hiver's free tier, upgrading to a paid plan at approximately $25/mo provides substantial additional functionality. Compare this pricing path against Groove's tiering starting at Custom pricing to assess total cost of ownership over 12 months. Hiver's 4 tiers provide flexibility at different budgets, while Groove's 1 tier structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Hiver is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Groove vs Hiver
How many pricing plans does Groove have vs Hiver?
Does Groove or Hiver offer a free plan?
Can I save money by paying annually for Groove or Hiver?
What is the most popular Hiver plan?
Does Groove or Hiver offer custom enterprise pricing?
How do Groove and Hiver compare for Customer Support?
Sources
- Groove Official Pricing— Vendor pricing page
- Hiver Official Pricing— Vendor pricing page
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