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Customer Support

Groove vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Groove and Hiver. See all plans, features, and costs at a glance.

Bottom line: Groove starts at $0.5/mo, making it $25/mo cheaper than Hiver ($25/mo). Groove offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Groove freeTry Hiver freeUpdated this monthUpdated this month
Best Value

Hiver - Hiver offers a free plan, offers 4 tiers vs 3.

Groove vs Hiver: Quick Pricing Facts

FeatureGrooveHiver
Starting Price$0.5/mo$25/mo
Number of Plans34
Free TierYesYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Groove is the more affordable option, starting at $0.5/mo compared to Hiver's $25/mo. Both are Customer Support tools with 7 combined pricing plans and 61 features compared.

Both tools offer free plans, making them accessible for teams on a budget.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Groove
Groove
Try free
Hiver
Tier 1
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Tier 2
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
GROWTH
$25/month
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
Tier 3
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Tier 4
-
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE

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Groove

Simple helpdesk software for small businesses

View all Groove plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Frequently Asked Questions: Groove vs Hiver

Which is cheaper, Groove or Hiver?
As of July 2026, Groove starts at a lower price point. Groove starts at $0.5/mo while Hiver starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Groove have vs Hiver?
Groove offers 3 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Groove or Hiver offer a free plan?
Yes, both Groove and Hiver offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
What is the most popular Groove plan?
The AI-First Support plan is Groove's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
Does Groove or Hiver offer custom enterprise pricing?
Groove offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
How do Groove and Hiver compare for Customer Support?
Both Groove and Hiver are Customer Support tools. Groove offers 3 plans starting at $0.5/mo, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Groove Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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