Help Scout vs Hiver: Pricing Comparison 2026
Side-by-side pricing comparison of Help Scout and Hiver. See all plans, features, and costs at a glance.
Bottom line: Both Help Scout and Hiver offer free plans. Help Scout has 4 pricing tiers while Hiver has 4.
Last updated: March 16, 2026
Help Scout vs Hiver: Quick Pricing Facts
| Feature | Help Scout | Hiver |
|---|---|---|
| Starting Price | $25/mo | $25/mo |
| Number of Plans | 4 | 4 |
| Free Tier | Yes | Yes |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Help Scout and Hiver are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 64 features compared, so the best choice comes down to which features match your needs.
Both tools offer free plans, making them accessible for teams on a budget.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Help Scout Try it free |  Hiver Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| Free $0/monthCheapest Includes
|
| Tier 2 | Standard $25/monthCheapest Includes
| GrowthPopular $25/monthCheapest $25 / year Includes
|
| Tier 3 | PlusPopular $45/monthCheapest Includes
| Pro $65/month $65 / year Includes
|
| Tier 4 | Pro $75/monthCheapest Includes
| Elite $105/month $105 / year Includes
|
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Hiver
Hiver offers a free plan.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Hiver
Try Hiver freeWhich Should You Choose?
Choose Help Scout if:
- •You prefer Help Scout's free tier features—1 shared email Inbox, 1 public knowledge base
- •You prioritize Help Scout's user experience and interface over price (both tools are similarly priced)
- •You need predictable billing — Help Scout's per-seat model avoids surprise overages
Choose Hiver if:
- •You prefer Hiver's free tier features—Ticketing and support channels, Email, Live Chat & Knowledge Base
- •You want more features built-in—Hiver offers 14 additional features across its plans
- •You prioritize Hiver's user experience and interface over price (both tools are similarly priced)
Both Help Scout and Hiver offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Help Scout includes 4 features, while Hiver includes 9 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. When upgrading to paid tiers, Hiver offers better value at approximately $20.00/mo difference for comparable tier levels. Plan accordingly if your team will graduate from the free tier within 12 months. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Help Scout vs Hiver
Which is cheaper, Help Scout or Hiver?
How many pricing plans does Help Scout have vs Hiver?
Does Help Scout or Hiver offer a free plan?
Can I save money by paying annually for Help Scout or Hiver?
What is the most popular Help Scout plan?
What is the most popular Hiver plan?
How do Help Scout and Hiver compare for Customer Support?
Sources
- Help Scout Official Pricing— Vendor pricing page
- Hiver Official Pricing— Vendor pricing page
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