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Customer Support

Help Scout vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Help Scout and Hiver. See all plans, features, and costs at a glance.

Bottom line: Help Scout starts at $25/mo and Hiver starts at $25/mo. Compare all 7 pricing tiers side by side.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Help Scout freeTry Hiver freePrice updated 5d agoPrice updated 5d ago
Best Value

Hiver - Hiver offers 4 tiers vs 3.

Help Scout vs Hiver: Quick Pricing Facts

FeatureHelp ScoutHiver
Starting Price$25/mo$25/mo
Number of Plans34
Free TierNoNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Help Scout and Hiver are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 56 features compared, so the best choice comes down to which features match your needs.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Help Scout
Help Scout
Try free
Hiver
Tier 1
Standard
$25/monthCheapest
Includes
  • Multiple Inboxes
  • Live chat and SMS
  • WhatsApp, Instagram, and Messenger
  • Multiple knowledge bases
  • One basic SLA policy
  • Basic workflows
  • Unlimited tags and saved replies
  • AI Inbox assistant
Start with Standard
Growth
$25/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Start with Growth
Tier 2
PlusPopular
$45/monthCheapest
Includes
  • Advanced workflows
  • Two advanced SLA policies
  • Secure customer portal
  • Unlimited AI Drafts
  • Round robin routing
  • Salesforce, Jira, and HubSpot
  • Internal teams
  • Group conversations by company
Start with Plus
ProPopular
$55/month
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Start with Pro
Tier 3
Pro
$75/monthCheapest
Includes
  • Unlimited workflows
  • Unlimited SLA policies
  • Multiple routing types
  • SSO/SAML
  • HIPAA compliance
  • Up to 50 light users
  • Dedicated onboarding specialist
  • Strategic account manager
  • Preferred pricing on Aircall
Start with Pro
Elite
$85/month
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Start with Elite
Tier 4
-
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.
Start with ALL PLANS

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Help Scout

Customer support platform with shared inbox and knowledge base

View all Help Scout plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Frequently Asked Questions: Help Scout vs Hiver

Which is cheaper, Help Scout or Hiver?
As of August 2026, both Help Scout and Hiver start at the same price of $25/mo. Compare their features at each tier to determine which offers better value for your needs.
How many pricing plans does Help Scout have vs Hiver?
Help Scout offers 3 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Help Scout plan?
The Plus plan is Help Scout's most popular tier, priced at $45/mo. Key features include Advanced workflows, Two advanced SLA policies, Secure customer portal.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Help Scout or Hiver offer custom enterprise pricing?
Hiver offers a custom-priced enterprise tier for larger teams. Help Scout lists all its pricing publicly.
How do Help Scout and Hiver compare for Customer Support?
Both Help Scout and Hiver are Customer Support tools. Help Scout offers 3 plans starting at $25/mo, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Help Scout Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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