Skip to main content
CompareTiers
Auto-generated comparison. Editorial verdict in progress.
Customer Support

Helpshift vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Helpshift and Hiver. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $24/mo cheaper than Helpshift ($49/mo). Helpshift offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Helpshift freeTry Hiver freeUpdated this monthUpdated this month
Best Value

Hiver - Hiver offers a free plan, starts at $24/mo lower ($25/mo vs $49/mo).

Helpshift vs Hiver: Quick Pricing Facts

FeatureHelpshiftHiver
Starting Price$49/mo$25/mo
Number of Plans54
Free TierYesYes
Pricing Modelusage-basedper-seat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 9 combined pricing plans and 57 features compared.

Both tools offer free plans, making them accessible for teams on a budget. Helpshift uses usage-based pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Helpshift
Helpshift
Try free
Hiver
Tier 1
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Tier 2
Starter
$49/month
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
Tier 3
ProPopular
$99/month
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Tier 4
Business
$199/month
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise
-

← Swipe to compare plans →

Ready to get started? Try either tool free — no credit card required.

Try Helpshift freeFree plan availableTry Hiver freeFree plan available
Find the best deal for your team
Answer 2 quick questions and we'll help you choose the right plan

Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Frequently Asked Questions: Helpshift vs Hiver

Which is cheaper, Helpshift or Hiver?
As of July 2026, Hiver starts at a lower price point. Helpshift starts at $49/mo while Hiver starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Helpshift have vs Hiver?
Helpshift offers 5 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Helpshift or Hiver offer a free plan?
Yes, both Helpshift and Hiver offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Helpshift or Hiver?
Both Helpshift and Hiver offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Helpshift or Hiver offer custom enterprise pricing?
Helpshift offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
What pricing models do Helpshift and Hiver use?
Helpshift uses a usage-based pricing model, while Hiver uses per-seat pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Helpshift Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

Related Articles

Best Customer Support for Agencies (2026)

Compare customer support pricing for agencies: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 10-50 people.

Best Customer Support for Enterprise (2026)

Compare customer support pricing for enterprise: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 100+ people.

Best Customer Support for Small Teams (2026)

Compare customer support pricing for small teams: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 2-10 people.

Track Price Changes

Get notified when pricing changes for these tools.

See all Helpshift alternativesSee all Hiver alternativesCustomer SupportCompare more tools