Helpshift vs Hiver: Pricing Comparison 2026
Side-by-side pricing comparison of Helpshift and Hiver. See all plans, features, and costs at a glance.
Bottom line: Hiver starts at $25/mo, making it $24/mo cheaper than Helpshift ($49/mo). Helpshift offers a free plan.
Last updated: March 16, 2026
Helpshift vs Hiver: Quick Pricing Facts
| Feature | Helpshift | Hiver |
|---|---|---|
| Starting Price | $49/mo | $25/mo |
| Number of Plans | 5 | 4 |
| Free Tier | Yes | Yes |
| Pricing Model | usage-based | per-seat |
| Annual Discount | N/A | N/A |
Hiver is the more affordable option, starting at $25/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 9 combined pricing plans and 53 features compared. At comparable tiers, the monthly price difference is $74.
Both tools offer free plans, making them accessible for teams on a budget. Helpshift uses usage-based pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Helpshift Try it free |  Hiver Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| |
| Tier 2 | Starter $49/month $588 / year Includes
| GrowthPopular $25/monthCheapest $25 / year Includes
|
| Tier 3 | ProPopular $99/month $1188 / year Includes
| Pro $65/monthCheapest $65 / year Includes
|
| Tier 4 | Business $199/month $2388 / year Includes
| Elite $105/monthCheapest $105 / year Includes
|
| Tier 5 | Enterprise Custom pricing Includes
| — |
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Hiver
Hiver offers a free plan, starts at $24/mo lower ($25/mo vs $49/mo).
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Hiver
Try Hiver freeWhich Should You Choose?
Choose Helpshift if:
- •You prefer Helpshift's free tier features—Basic support features, Limited user access
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Helpshift offers negotiated terms for large deployments
Choose Hiver if:
- •You want lower per-user costs—Hiver starts at $25/mo, saving $24/mo compared to Helpshift at $49/mo
- •You prefer Hiver's free tier features—Ticketing and support channels, Email, Live Chat & Knowledge Base
- •You want more features built-in—Hiver offers 25 additional features across its plans
Both Helpshift and Hiver offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Helpshift includes 2 features, while Hiver includes 9 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. When upgrading to paid tiers, Hiver offers better value at approximately $74.00/mo difference for comparable tier levels. Plan accordingly if your team will graduate from the free tier within 12 months. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Helpshift vs Hiver
Which is cheaper, Helpshift or Hiver?
How many pricing plans does Helpshift have vs Hiver?
Does Helpshift or Hiver offer a free plan?
Can I save money by paying annually for Helpshift or Hiver?
What is the most popular Helpshift plan?
What is the most popular Hiver plan?
Does Helpshift or Hiver offer custom enterprise pricing?
Sources
- Helpshift Official Pricing— Vendor pricing page
- Hiver Official Pricing— Vendor pricing page
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