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Customer Support

Hiver vs Intercom: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Intercom. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $4/mo cheaper than Intercom ($29/mo). Hiver offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Hiver freeTry Intercom freeUpdated this monthUpdated this month
Best Value

Hiver - Hiver offers a free plan, starts at $4/mo lower ($25/mo vs $29/mo), offers 4 tiers vs 3.

Hiver vs Intercom: Quick Pricing Facts

FeatureHiverIntercom
Starting Price$25/mo$29/mo
Number of Plans43
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Intercom's $29/mo. Both are Customer Support tools with 7 combined pricing plans and 61 features compared.

Hiver stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Hiver
Intercom
Intercom
Try free
Tier 1
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Essential
$29/month
$2 / year
Includes
  • Fin AI Agent
  • Messenger
  • Shared Inbox and Ticketing system
  • Pre-built reports
  • Public Help Center
Start with Essential
Tier 2
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
Advanced
$85/month
$7 / year
Includes
  • Fin AI Agent
  • Multiple team Inboxes
  • Workflows automation builder
  • Round robin assignment
  • Private and multilingual Help Center
  • Includes 20 free Lite seats
Start with Advanced
Tier 3
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Expert
$132/month
$11 / year
Includes
  • Fin AI Agent
  • Collaboration, security, and multibrand features
  • SSO & identity management
  • HIPAA support
  • Service level agreements (SLAs)
  • Multibrand Messenger / Help Center
  • Includes 50 free Lite seats
Start with Expert
Tier 4
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE
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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Intercom

AI-powered customer messaging and support platform

View all Intercom plans

What Reviewers Say

Frequently Asked Questions: Hiver vs Intercom

Which is cheaper, Hiver or Intercom?
As of July 2026, Hiver starts at a lower price point. Hiver starts at $25/mo while Intercom starts at $29/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Hiver have vs Intercom?
Hiver offers 4 pricing plans, while Intercom offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Hiver or Intercom offer a free plan?
Hiver offers a free plan, while Intercom does not. If budget is a concern, Hiver lets you get started at no cost.
Can I save money by paying annually for Hiver or Intercom?
Both Hiver and Intercom offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
How do Hiver and Intercom compare for Customer Support?
Both Hiver and Intercom are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Intercom offers 3 plans starting at $29/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. Intercom Official Pricing- Vendor pricing page

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