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Customer Support

Hiver vs Papercups: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Papercups. See all plans, features, and costs at a glance.

Bottom line: Both Hiver and Papercups offer free plans. Hiver has 4 pricing tiers while Papercups has 1.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Hiver freeTry Papercups freeUpdated this month
Best Value

Hiver - Hiver offers a free plan, offers 4 tiers vs 1.

Hiver vs Papercups: Quick Pricing Facts

FeatureHiverPapercups
Starting Price$25/moCustom pricing
Number of Plans41
Free TierYesYes
Pricing Modelper-seatopen-source
Annual DiscountN/AN/A

Hiver and Papercups are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 45 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget. Hiver uses per-seat pricing while Papercups uses open-source pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Hiver
Papercups
Papercups
Try free
Tier 1
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Free
$0/monthCheapest
Includes
  • Open-source live chat
  • Self-hosted
Start with Free
Tier 2
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
-
Tier 3
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
-
Tier 4
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE
-

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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Papercups

Open-source live chat widget for websites

View all Papercups plans

Frequently Asked Questions: Hiver vs Papercups

How many pricing plans does Hiver have vs Papercups?
Hiver offers 4 pricing plans, while Papercups offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Hiver or Papercups offer a free plan?
Yes, both Hiver and Papercups offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
What pricing models do Hiver and Papercups use?
Hiver uses a per-seat pricing model, while Papercups uses open-source pricing. The right model depends on your team size and usage patterns.
How do Hiver and Papercups compare for Customer Support?
Both Hiver and Papercups are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Papercups offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. Papercups Official Pricing- Vendor pricing page

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