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Customer Support

Hiver vs Papercups: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Papercups. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo and Papercups starts at Custom pricing. Compare all 5 pricing tiers side by side.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Hiver freeTry Papercups freePrice updated 7d ago

Hiver vs Papercups: Quick Pricing Facts

FeatureHiverPapercups
Starting Price$25/moCustom pricing
Number of Plans41
Free TierNoYes
Pricing Modelper-seatopen-source
Annual DiscountN/AN/A

Hiver and Papercups are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 33 features compared, so the best choice comes down to which features match your needs.

Papercups stands out with a free plan for getting started. Hiver uses per-seat pricing while Papercups uses open-source pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Hiver
Papercups
Papercups
Try free
Tier 1
Growth
$25/month
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Start with Growth
Free
$0/monthCheapest
Includes
  • Open-source live chat
  • Self-hosted
Start with Free
Tier 2
ProPopular
$55/monthCheapest
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Start with Pro
-
Tier 3
Elite
$85/monthCheapest
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Start with Elite
-
Tier 4
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.
Start with ALL PLANS
-

← Swipe to compare plans →

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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Papercups

Open-source live chat widget for websites

View all Papercups plans

Frequently Asked Questions: Hiver vs Papercups

How many pricing plans does Hiver have vs Papercups?
Hiver offers 4 pricing plans, while Papercups offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Hiver or Papercups offer a free plan?
Papercups offers a free plan, while Hiver does not. If budget is a concern, Papercups lets you get started at no cost.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Hiver or Papercups offer custom enterprise pricing?
Hiver offers a custom-priced enterprise tier for larger teams. Papercups lists all its pricing publicly.
What pricing models do Hiver and Papercups use?
Hiver uses a per-seat pricing model, while Papercups uses open-source pricing. The right model depends on your team size and usage patterns.
How do Hiver and Papercups compare for Customer Support?
Both Hiver and Papercups are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Papercups offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. Papercups Official Pricing- Vendor pricing page

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