Skip to main content
CompareTiers
Auto-generated comparison. Editorial verdict in progress.
Customer Support

Hiver vs Pylon: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Pylon. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $25/mo cheaper than Pylon ($50/mo). Hiver offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Hiver freeTry Pylon freeUpdated this monthPrice updated 12d ago
Best Value

Hiver - Hiver offers a free plan, starts at $25/mo lower ($25/mo vs $50/mo).

Hiver vs Pylon: Quick Pricing Facts

FeatureHiverPylon
Starting Price$25/mo$50/mo
Number of Plans46
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to Pylon's $50/mo. Both are Customer Support tools with 10 combined pricing plans and 43 features compared.

Hiver stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Hiver
Pylon
Tier 1
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Starter
$59/month
Start with Starter
Tier 2
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
ProfessionalPopular
$89/month
Start with Professional
Tier 3
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
Enterprise
$139/month
Start with Enterprise
Tier 4
ELITE
$85/month
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE
AI Assistants
$50/monthCheapest
Start with AI Assistants
Tier 5
-
AI Agents
$100/monthCheapest
Start with AI Agents
Tier 6
-
Account Intelligence
Custom pricing
Start with Account Intelligence

← Swipe to compare plans →

Ready to get started? Try either tool free — no credit card required.

Try Hiver freeFree plan availableTry Pylon freeFrom $50/mo
Find the best deal for your team
Answer 2 quick questions and we'll help you choose the right plan

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Pylon

B2B customer support platform across Slack and email

View all Pylon plans

Frequently Asked Questions: Hiver vs Pylon

Which is cheaper, Hiver or Pylon?
As of July 2026, Hiver starts at a lower price point. Hiver starts at $25/mo while Pylon starts at $50/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Hiver have vs Pylon?
Hiver offers 4 pricing plans, while Pylon offers 6 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Hiver or Pylon offer a free plan?
Hiver offers a free plan, while Pylon does not. If budget is a concern, Hiver lets you get started at no cost.
What is the most popular Pylon plan?
The Professional plan is Pylon's most popular tier, priced at $89/mo.
Does Hiver or Pylon offer custom enterprise pricing?
Pylon offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
How do Hiver and Pylon compare for Customer Support?
Both Hiver and Pylon are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Pylon offers 6 plans starting at $50/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. Pylon Official Pricing- Vendor pricing page

Related Articles

Best Customer Support for Agencies (2026)

Compare customer support pricing for agencies: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 10-50 people.

Best Customer Support for Enterprise (2026)

Compare customer support pricing for enterprise: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 100+ people.

Best Customer Support for Small Teams (2026)

Compare customer support pricing for small teams: Canny ($19/mo), Chatwoot ($19/mo), Crisp (Free). Hand-picked tools that fit teams of 2-10 people.

Track Price Changes

Get notified when pricing changes for these tools.

See all Hiver alternativesSee all Pylon alternativesCustomer SupportCompare more tools