Hiver vs Pylon: Pricing Comparison 2026
Side-by-side pricing comparison of Hiver and Pylon. See all plans, features, and costs at a glance.
Bottom line: Hiver starts at $25/mo, making it $25/mo cheaper than Pylon ($50/mo). Hiver offers a free plan.
Last updated: March 16, 2026
Hiver vs Pylon: Quick Pricing Facts
| Feature | Hiver | Pylon |
|---|---|---|
| Starting Price | $25/mo | $50/mo |
| Number of Plans | 4 | 7 |
| Free Tier | Yes | Yes |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Hiver is the more affordable option, starting at $25/mo compared to Pylon's $50/mo. Both are Customer Support tools with 11 combined pricing plans and 39 features compared. At comparable tiers, the monthly price difference is $64.
Both tools offer free plans, making them accessible for teams on a budget.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Hiver Try it free |  Pylon Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| Starter $59/month |
| Tier 2 | GrowthPopular $25/monthCheapest $25 / year Includes
| ProfessionalPopular $89/month |
| Tier 3 | Pro $65/monthCheapest $65 / year Includes
| Enterprise $139/month |
| Tier 4 | Elite $105/month $105 / year Includes
| Base $0/monthCheapest |
| Tier 5 | — | PremiumPopular Custom pricing |
| Tier 6 | — | AI Agents $100/monthCheapest |
| Tier 7 | — | AI Assistants $50/monthCheapest |
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Hiver
Hiver offers a free plan, starts at $25/mo lower ($25/mo vs $50/mo).
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Hiver
Try Hiver freeWhich Should You Choose?
Choose Hiver if:
- •You want lower per-user costs—Hiver starts at $25/mo, saving $25/mo compared to Pylon at $50/mo
- •You prefer Hiver's free tier features—Ticketing and support channels, Email, Live Chat & Knowledge Base
- •You want more features built-in—Hiver offers 39 additional features across its plans
Choose Pylon if:
- •You prefer Pylon's free tier features—features
- •You need 7 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Pylon offers negotiated terms for large deployments
Both Hiver and Pylon offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Hiver includes 9 features, while Pylon includes multiple features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. When upgrading to paid tiers, Hiver offers better value at approximately $64.00/mo difference for comparable tier levels. Plan accordingly if your team will graduate from the free tier within 12 months. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Hiver vs Pylon
Which is cheaper, Hiver or Pylon?
How many pricing plans does Hiver have vs Pylon?
Does Hiver or Pylon offer a free plan?
Can I save money by paying annually for Hiver or Pylon?
What is the most popular Hiver plan?
What is the most popular Pylon plan?
Does Hiver or Pylon offer custom enterprise pricing?
Sources
- Hiver Official Pricing— Vendor pricing page
- Pylon Official Pricing— Vendor pricing page
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