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Hiver vs Tawk.to: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and Tawk.to. See all plans, features, and costs at a glance.

Bottom line: Both Hiver and Tawk.to offer free plans. Hiver has 4 pricing tiers while Tawk.to has 1.

Last updated: March 16, 2026

Data compiled by Arthur Jacquemin
Updated March 16, 2026
Try Hiver freeTry Tawk.to free

Hiver vs Tawk.to: Quick Pricing Facts

FeatureHiverTawk.to
Starting Price$25/moCustom pricing
Number of Plans41
Free TierYesYes
Pricing Modelper-seatfreemium
Annual DiscountN/AN/A

Hiver and Tawk.to are both priced at $25/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 44 features compared, so the best choice comes down to which features match your needs.

Both tools offer free plans, making them accessible for teams on a budget. Hiver uses per-seat pricing while Tawk.to uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Hiver
Tawk.to
Tier 1
Free
$0/monthCheapest
Includes
  • Ticketing and support channels
  • Email, Live Chat & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Integrations
  • Slack
  • 24*7 email and live chat support
Start with Free
Forever Free
$0/monthCheapest
Includes
  • Live Chat Software
  • Email Ticketing System
  • Hosted Knowledge Base
  • CRM
  • Chat Pages
Start with Forever Free
Tier 2
GrowthPopular
$25/monthCheapest
$25 / year
Includes
  • Everything in Free, plus
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Workflows
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics
Start with Growth
—
Tier 3
Pro
$65/monthCheapest
$65 / year
Includes
  • Everything in Growth, plus
  • Voice, WhatsApp & Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with Pro
—
Tier 4
Elite
$105/monthCheapest
$105 / year
Includes
  • Everything in Pro, plus
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Security & Compliance
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with Elite
—

Swipe to compare plans →

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Tawk.to

Free live chat and customer communication platform

View all Tawk.to plans
Our Pick

Hiver

Hiver offers a free plan, offers 4 tiers vs 1.

Based on pricing data only. Review the full comparison below for your specific needs.

Best value: Hiver

Try Hiver free

Which Should You Choose?

Choose Hiver if:

  • •You prefer Hiver's free tier features—Ticketing and support channels, Email, Live Chat & Knowledge Base
  • •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
  • •You want more features built-in—Hiver offers 34 additional features across its plans

Choose Tawk.to if:

  • •You prefer Tawk.to's free tier features—Live Chat Software, Email Ticketing System
  • •You prioritize Tawk.to's user experience and interface over price (both tools are similarly priced)
  • •You need predictable billing — Tawk.to's freemium model avoids surprise overages

Both Hiver and Tawk.to offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Hiver includes 9 features, while Tawk.to includes 5 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.

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Frequently Asked Questions: Hiver vs Tawk.to

How many pricing plans does Hiver have vs Tawk.to?
Hiver offers 4 pricing plans, while Tawk.to offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Hiver or Tawk.to offer a free plan?
Yes, both Hiver and Tawk.to offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Hiver or Tawk.to?
Both Hiver and Tawk.to offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Hiver plan?
The Growth plan is Hiver's most popular tier, priced at $25/mo. Key features include Everything in Free, plus, Internal Knowledge Base, Followers & Collision Alerts.
What pricing models do Hiver and Tawk.to use?
Hiver uses a per-seat pricing model, while Tawk.to uses freemium pricing. The right model depends on your team size and usage patterns.
How do Hiver and Tawk.to compare for Customer Support?
Both Hiver and Tawk.to are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while Tawk.to offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.

Sources

  1. Hiver Official Pricing— Vendor pricing page
  2. Tawk.to Official Pricing— Vendor pricing page

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