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Customer Support

Hiver vs UserVoice: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and UserVoice. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $1308/mo cheaper than UserVoice ($1333.33/mo). Neither offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Hiver freeTry UserVoice freePrice updated 7d ago
Best Value

Hiver - Hiver starts at $1308.33/mo lower ($25/mo vs $1333.33/mo), offers 4 tiers vs 1.

Hiver vs UserVoice: Quick Pricing Facts

FeatureHiverUserVoice
Starting Price$25/mo$1333.33/mo
Number of Plans41
Free TierNoNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to UserVoice's $1333.33/mo. Both are Customer Support tools with 5 combined pricing plans and 40 features compared.

Hiver uses per-seat pricing while UserVoice uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Hiver
UserVoice
UserVoice
Try free
Tier 1
Growth
$25/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Start with Growth
Enterprise
$1333/month
$1333 / year
Includes
  • Centralized customer feedback portal
  • Easy feedback capture tools
  • Internal and external communications suite
  • Quantitative enhancement of feedback data
  • Rich taxonomy options
  • Advanced filtering and sorting
  • Customer segmentation
  • Top tier security and compliance
  • Expert onboarding assistance
Start with Enterprise
Tier 2
ProPopular
$55/monthCheapest
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Start with Pro
-
Tier 3
Elite
$85/monthCheapest
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Start with Elite
-
Tier 4
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.
Start with ALL PLANS
-

← Swipe to compare plans →

Ready to get started? Try either tool free — no credit card required.

Try Hiver freeFrom $25/moTry UserVoice freeFrom $1333.33/mo
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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

UserVoice

Product feedback management and feature request tracking

View all UserVoice plans

Frequently Asked Questions: Hiver vs UserVoice

Which is cheaper, Hiver or UserVoice?
As of September 2026, Hiver starts at a lower price point. Hiver starts at $25/mo while UserVoice starts at $1333.33/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Hiver have vs UserVoice?
Hiver offers 4 pricing plans, while UserVoice offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Can I save money by paying annually for Hiver or UserVoice?
Both Hiver and UserVoice offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Hiver or UserVoice offer custom enterprise pricing?
Hiver offers a custom-priced enterprise tier for larger teams. UserVoice lists all its pricing publicly.
What pricing models do Hiver and UserVoice use?
Hiver uses a per-seat pricing model, while UserVoice uses flat pricing. The right model depends on your team size and usage patterns.
How do Hiver and UserVoice compare for Customer Support?
Both Hiver and UserVoice are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while UserVoice offers 1 plan starting at $1333.33/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. UserVoice Official Pricing- Vendor pricing page

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