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Customer Support

Hiver vs UserVoice: Pricing Comparison 2026

Side-by-side pricing comparison of Hiver and UserVoice. See all plans, features, and costs at a glance.

Bottom line: Hiver starts at $25/mo, making it $1308/mo cheaper than UserVoice ($1333.33/mo). Hiver offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Hiver freeTry UserVoice freeUpdated this monthUpdated this month
Best Value

Hiver - Hiver offers a free plan, starts at $1308.33/mo lower ($25/mo vs $1333.33/mo), offers 4 tiers vs 1.

Hiver vs UserVoice: Quick Pricing Facts

FeatureHiverUserVoice
Starting Price$25/mo$1333.33/mo
Number of Plans41
Free TierYesNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

Hiver is the more affordable option, starting at $25/mo compared to UserVoice's $1333.33/mo. Both are Customer Support tools with 5 combined pricing plans and 52 features compared.

Hiver stands out with a free plan for getting started. Hiver uses per-seat pricing while UserVoice uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Hiver
UserVoice
UserVoice
Try free
Tier 1
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Start with FREE
Enterprise
$1333/month
$1333 / year
Includes
  • Centralized customer feedback portal
  • Easy feedback capture tools
  • Internal and external communications suite
  • Quantitative enhancement of feedback data
  • Rich taxonomy options
  • Advanced filtering and sorting
  • Customer segmentation
  • Top tier security and compliance
  • Expert onboarding assistance
Start with Enterprise
Tier 2
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Start with GROWTH
-
Tier 3
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Start with PRO
-
Tier 4
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours
Start with ELITE
-

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Try Hiver freeFree plan availableTry UserVoice freeFrom $1333.33/mo
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Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

UserVoice

Product feedback management and feature request tracking

View all UserVoice plans

Frequently Asked Questions: Hiver vs UserVoice

Which is cheaper, Hiver or UserVoice?
As of July 2026, Hiver starts at a lower price point. Hiver starts at $25/mo while UserVoice starts at $1333.33/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Hiver have vs UserVoice?
Hiver offers 4 pricing plans, while UserVoice offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does Hiver or UserVoice offer a free plan?
Hiver offers a free plan, while UserVoice does not. If budget is a concern, Hiver lets you get started at no cost.
Can I save money by paying annually for Hiver or UserVoice?
Both Hiver and UserVoice offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What pricing models do Hiver and UserVoice use?
Hiver uses a per-seat pricing model, while UserVoice uses flat pricing. The right model depends on your team size and usage patterns.
How do Hiver and UserVoice compare for Customer Support?
Both Hiver and UserVoice are Customer Support tools. Hiver offers 4 plans starting at $25/mo, while UserVoice offers 1 plan starting at $1333.33/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Hiver Official Pricing- Vendor pricing page
  2. UserVoice Official Pricing- Vendor pricing page

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