Hiver vs Zendesk: Pricing Comparison 2026
Side-by-side pricing comparison of Hiver and Zendesk. See all plans, features, and costs at a glance.
Bottom line: Zendesk starts at $19/mo, making it $6/mo cheaper than Hiver ($25/mo). Hiver offers a free plan.
Last updated: July 6, 2026
Hiver vs Zendesk: Quick Pricing Facts
| Feature | Hiver | Zendesk |
|---|---|---|
| Starting Price | $25/mo | $19/mo |
| Number of Plans | 4 | 8 |
| Free Tier | Yes | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Zendesk is the more affordable option, starting at $19/mo compared to Hiver's $25/mo. Both are Customer Support tools with 12 combined pricing plans and 43 features compared.
Hiver stands out with a free plan for getting started.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Hiver Try free |  Zendesk Try free |
|---|---|---|
| Tier 1 | FREE $0/monthCheapest Includes
| Support Team $19/month |
| Tier 2 | GROWTH $25/monthCheapest Includes
| Suite Team $55/month |
| Tier 3 | PRO $55/monthCheapest Includes
| Suite Professional $115/month |
| Tier 4 | ELITE $85/monthCheapest Includes
| Suite Enterprise + Copilot Custom pricing |
| Tier 5 | - | Copilot $50/monthCheapest |
| Tier 6 | - | Workforce Engagement Bundle $50/monthCheapest |
| Tier 7 | - | Contact Center $83/monthCheapest |
| Tier 8 | - | How can we help? Contact us. Custom pricing |
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What Reviewers Say
Which Should You Choose?
Choose Hiver if:
- •Your support team works in Gmail and wants helpdesk features without leaving their inbox
- •Hiver turns Gmail into a shared inbox with assignment, collision detection, and SLA tracking
- •Your team is small (under 20 agents) and needs helpdesk capabilities without a separate platform
- •Hiver Lite at $19/user/month provides essential shared inbox features within the Gmail interface
Choose Zendesk if:
- •You need a standalone helpdesk platform with ticketing, AI, knowledge base, and omnichannel support
- •Zendesk's 1,500+ integrations and marketplace connect to your entire business stack
- •Your support operation needs phone, chat, email, and social media with unified routing
- •Advanced analytics, workforce management, and enterprise security serve your organization's scale
Hiver and Zendesk take opposite approaches to helpdesk software. Hiver lives inside Gmail - it adds shared inboxes, ticket assignment, SLA tracking, and automation to the Gmail interface. Your team never leaves email. Lite at $19/user/month. Growth at $29/user/month. Pro at $49/user/month. Zendesk is a standalone platform: Suite Team at $55/agent/month. Suite Growth at $89/agent/month. Suite Professional at $115/agent/month. Full helpdesk with ticketing, AI, knowledge base, and omnichannel routing. Hiver's advantage: zero context switching. If your team already lives in Gmail, Hiver adds helpdesk features without changing their workflow. Assignment, notes, collision detection, and SLA tracking appear as native Gmail features. Adoption is immediate because the tool meets agents where they already work. Zendesk's advantage: capabilities at scale. Omnichannel routing (email, chat, phone, social), AI-powered automation, advanced reporting, and 1,500+ integrations serve complex support operations. Zendesk handles workflows that Gmail was never designed for. For small support teams (under 20 agents) that work primarily in Gmail and want helpdesk features without adopting a new platform, Hiver is a smart choice. For support organizations that need a dedicated platform with omnichannel capabilities and enterprise features, Zendesk is the right investment.
Frequently Asked Questions: Hiver vs Zendesk
Which is cheaper, Hiver or Zendesk?
How many pricing plans does Hiver have vs Zendesk?
Does Hiver or Zendesk offer a free plan?
Does Hiver or Zendesk offer custom enterprise pricing?
How do Hiver and Zendesk compare for Customer Support?
Sources
- Hiver Official Pricing- Vendor pricing page
- Zendesk Official Pricing- Vendor pricing page
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