Intercom vs LiveChat: Pricing Comparison 2026
Side-by-side pricing comparison of Intercom and LiveChat. See all plans, features, and costs at a glance.
Bottom line: LiveChat starts at $19/mo, making it $10/mo cheaper than Intercom ($29/mo). Neither offers a free plan.
Last updated: July 6, 2026
Intercom vs LiveChat: Quick Pricing Facts
| Feature | Intercom | LiveChat |
|---|---|---|
| Starting Price | $29/mo | $19/mo |
| Number of Plans | 3 | 4 |
| Free Tier | No | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
LiveChat is the more affordable option, starting at $19/mo compared to Intercom's $29/mo. Both are Customer Support tools with 7 combined pricing plans and 51 features compared.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Intercom Try free |  LiveChat Try free |
|---|---|---|
| Tier 1 | Essential $29/month $2 / year Includes
| Starter $19/monthCheapest Includes
|
| Tier 2 | Advanced $85/month $7 / year Includes
| Team $49/monthCheapest Includes
|
| Tier 3 | Expert $132/month $11 / year Includes
| Business $79/monthCheapest Includes
|
| Tier 4 | - | Enterprise Custom pricing Includes
|
← Swipe to compare plans →
Ready to get started? Try either tool free — no credit card required.
What Reviewers Say
Which Should You Choose?
Choose Intercom if:
- •You want a customer communication platform with AI chatbot, in-app messaging, and product tours
- •Intercom's Fin AI resolves common queries automatically before they reach human agents
- •Your SaaS product needs customer segmentation and behavior-triggered messaging beyond just chat
- •Product adoption tools (tours, onboarding) alongside support create a unified customer experience
Choose LiveChat if:
- •You need a focused live chat tool with strong agent features and chat routing
- •LiveChat's widget is highly customizable and loads fast with minimal impact on page performance
- •Your primary use case is real-time chat support - not product engagement or automated messaging
- •LiveChat Starter at $20/agent/month is more affordable than Intercom's $39+/seat/month for chat-focused teams
Intercom and LiveChat compete for live chat but at different scope levels. Intercom is a customer communication platform: chat, AI chatbot (Fin), in-app messaging, product tours, and customer engagement. Essential at $39/seat/month. Advanced at $99/seat/month. LiveChat is a focused chat tool: live chat widget, ticketing, chat routing, and canned responses. Starter at $20/agent/month. Team at $41/agent/month. Business at $59/agent/month. LiveChat's advantage: focus and affordability. If your primary need is real-time chat support, LiveChat delivers a polished experience at a lower price. The chat widget is fast, customizable, and well-designed. Agent features like canned responses, chat tags, and customer info panels are tuned for chat efficiency. Intercom's advantage: platform breadth. Beyond live chat, Intercom provides AI-powered resolution (Fin), in-app messaging, product tours, targeted notifications, and customer segmentation. The platform drives product adoption and customer engagement alongside support. For teams that need excellent live chat at affordable pricing, LiveChat delivers focused value. For SaaS companies that want customer communication spanning support, engagement, and product adoption, Intercom's broader platform justifies the premium.
Frequently Asked Questions: Intercom vs LiveChat
Which is cheaper, Intercom or LiveChat?
How many pricing plans does Intercom have vs LiveChat?
Can I save money by paying annually for Intercom or LiveChat?
Does Intercom or LiveChat offer custom enterprise pricing?
How do Intercom and LiveChat compare for Customer Support?
Sources
- Intercom Official Pricing- Vendor pricing page
- LiveChat Official Pricing- Vendor pricing page
Related Articles
Freshdesk vs Intercom Pricing 2026: Support Helpdesk vs Conversational CX
Freshdesk vs Intercom pricing compared for 2026. Ticket-based vs seat-based vs resolution-based billing, free tiers, real costs for 5-agent and 50-agent teams, and which platform to choose.
Intercom vs Zendesk Pricing: Support Tool Costs Compared (2026)
Intercom vs Zendesk pricing: Intercom from $39/seat vs Zendesk from $55/agent. AI costs, scaling scenarios, and when each platform delivers real ROI.
Best Customer Support Software Pricing Compared (2026)
Support software pricing: Zendesk ($49-115/agent), Intercom ($39-99/mo), Freshdesk ($15-65/agent), Help Scout ($20-65/mo), Crisp ($25+$15/agent), LiveAgent ($20-40/agent).
Track Price Changes
Get notified when pricing changes for these tools.