Intercom vs Salesforce: Pricing Comparison 2026
Side-by-side pricing comparison of Intercom and Salesforce. See all plans, features, and costs at a glance.
Bottom line: Salesforce starts at $25/mo, making it $4/mo cheaper than Intercom ($29/mo). Neither offers a free plan.
Last updated: March 27, 2026
Salesforce — Salesforce starts at $4/mo lower ($25/mo vs $29/mo), offers 4 tiers vs 3.
Intercom vs Salesforce: Quick Pricing Facts
| Feature | Intercom | Salesforce |
|---|---|---|
| Starting Price | $29/mo | $25/mo |
| Number of Plans | 3 | 4 |
| Free Tier | No | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
Salesforce is the more affordable option, starting at $25/mo compared to Intercom's $29/mo. Both are Customer Support tools with 7 combined pricing plans and 47 features compared.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Intercom Try it free |  Salesforce Try it freeAffiliate |
|---|---|---|
| Tier 1 | Essential $29/month $2 / year Includes
| Starter Suite $25/monthCheapest Includes
|
| Tier 2 | Advanced $85/monthCheapest $7 / year Includes
| Pro SuitePopular $100/month Includes
|
| Tier 3 | Expert $132/monthCheapest $11 / year Includes
| Enterprise $175/month Includes
|
| Tier 4 | — | Unlimited $330/monthCheapest Includes
|
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What Reviewers Say
Salesforce
Salesforce starts at $4/mo lower ($25/mo vs $29/mo), offers 4 tiers vs 3.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Salesforce
Try Salesforce freeWhich Should You Choose?
Choose Intercom if:
- •You prioritize Intercom's user experience and interface over price (both tools are similarly priced)
- •You prefer Intercom's per-seat model with its 3-tier structure
- •You value Intercom's specific feature progression from free to advanced tier levels
Choose Salesforce if:
- •You want lower per-user costs—Salesforce starts at $25/mo, saving $4/mo compared to Intercom at $29/mo
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Salesforce offers 11 additional features across its plans
Salesforce is the more affordable choice [1], starting at $25/mo compared to Intercom's $29/mo. For a 50-person team on paid plans, this translates to Salesforce saving approximately $200/month. Salesforce offers 4 pricing tiers compared to Intercom's 3, giving you more granular control over scaling costs as your team grows. Across all tiers, Salesforce provides 29 total features versus 18 for Intercom, offering a richer feature set depending on your specific needs. We have seen teams agonize over this decision for weeks. The answer is usually simpler than it feels: Salesforce costs less, does the job, and the switching cost if you outgrow it is manageable.
Best choice: Salesforce
Try Salesforce freeFrequently Asked Questions: Intercom vs Salesforce
Which is cheaper, Intercom or Salesforce?
How many pricing plans does Intercom have vs Salesforce?
Can I save money by paying annually for Intercom or Salesforce?
What is the most popular Salesforce plan?
How do Intercom and Salesforce compare for Customer Support?
Sources
- Intercom Official Pricing— Vendor pricing page
- Salesforce Official Pricing— Vendor pricing page
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