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Customer Support

Intercom vs Tidio: Pricing Comparison 2026

Side-by-side pricing comparison of Intercom and Tidio. See all plans, features, and costs at a glance.

Bottom line: Tidio starts at $24.17/mo, making it $5/mo cheaper than Intercom ($29/mo). Tidio offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Intercom freeTry Tidio freeUpdated this monthUpdated this month
Best Value

Tidio - Tidio offers a free plan, starts at $4.829999999999998/mo lower ($24.17/mo vs $29/mo), offers 5 tiers vs 3.

Intercom vs Tidio: Quick Pricing Facts

FeatureIntercomTidio
Starting Price$29/mo$24.17/mo
Number of Plans35
Free TierNoYes
Pricing Modelper-seatfreemium
Annual DiscountN/AN/A

Tidio is the more affordable option, starting at $24.17/mo compared to Intercom's $29/mo. Both are Customer Support tools with 8 combined pricing plans and 37 features compared.

Tidio stands out with a free plan for getting started. Intercom uses per-seat pricing while Tidio uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Intercom
Intercom
Try free
Tidio
Tier 1
Essential
$29/month
$2 / year
Includes
  • Fin AI Agent
  • Messenger
  • Shared Inbox and Ticketing system
  • Pre-built reports
  • Public Help Center
Start with Essential
Free
$0/monthCheapest
Includes
  • 50 Billable conversations
  • 100 visitors reached
  • Live chat & Ticketing
Start with Free
Tier 2
Advanced
$85/month
$7 / year
Includes
  • Fin AI Agent
  • Multiple team Inboxes
  • Workflows automation builder
  • Round robin assignment
  • Private and multilingual Help Center
  • Includes 20 free Lite seats
Start with Advanced
Starter
$24/monthCheapest
$24 / year
Includes
  • 100 Billable conversations
  • 50 Lyro AI Agent conversations
  • Live chat & Ticketing
  • Basic analytics
Start with Starter
Tier 3
Expert
$132/month
$11 / year
Includes
  • Fin AI Agent
  • Collaboration, security, and multibrand features
  • SSO & identity management
  • HIPAA support
  • Service level agreements (SLAs)
  • Multibrand Messenger / Help Center
  • Includes 50 free Lite seats
Start with Expert
Growth
$49/monthCheapest
$49 / year
Includes
  • From 250 Billable conversations
  • Advanced analytics
  • User permissions
  • Automatic chat assignment
Start with Growth
Tier 4
-
Plus
$749/monthCheapest
$749 / year
Includes
  • Custom Billable conversations
  • Departments
  • Multiproject
  • Custom branding
Start with Plus
Tier 5
-
Premium
Custom pricing
Includes
  • Custom Billable conversations
  • Guaranteed 50% Lyro AI resolution rate
  • Pay-per-resolution billing
  • Mobile SDK
Start with Premium

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Intercom

AI-powered customer messaging and support platform

View all Intercom plans

Tidio

Live chat, chatbot, and email marketing for businesses

View all Tidio plans

What Reviewers Say

Frequently Asked Questions: Intercom vs Tidio

Which is cheaper, Intercom or Tidio?
As of July 2026, Tidio starts at a lower price point. Intercom starts at $29/mo while Tidio starts at $24.17/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Intercom have vs Tidio?
Intercom offers 3 pricing plans, while Tidio offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Intercom or Tidio offer a free plan?
Tidio offers a free plan, while Intercom does not. If budget is a concern, Tidio lets you get started at no cost.
Can I save money by paying annually for Intercom or Tidio?
Both Intercom and Tidio offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
Does Intercom or Tidio offer custom enterprise pricing?
Tidio offers a custom-priced enterprise tier for larger teams. Intercom lists all its pricing publicly.
What pricing models do Intercom and Tidio use?
Intercom uses a per-seat pricing model, while Tidio uses freemium pricing. The right model depends on your team size and usage patterns.
How do Intercom and Tidio compare for Customer Support?
Both Intercom and Tidio are Customer Support tools. Intercom offers 3 plans starting at $29/mo, while Tidio offers 5 plans starting at $24.17/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Intercom Official Pricing- Vendor pricing page
  2. Tidio Official Pricing- Vendor pricing page

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