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Customer Support

Kayako vs Plain: Pricing Comparison 2026

Side-by-side pricing comparison of Kayako and Plain. See all plans, features, and costs at a glance.

Bottom line: Kayako starts at Custom pricing and Plain starts at $35/mo. Compare all 4 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Kayako freeTry Plain freePrice updated 11d agoPrice updated 11d ago

Kayako vs Plain: Quick Pricing Facts

FeatureKayakoPlain
Starting PriceCustom pricing$35/mo
Number of Plans13
Free TierNoNo
Pricing Modelper-seatusage-based
Annual DiscountN/AN/A

Kayako and Plain are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 4 pricing plans with 8 features compared, so the best choice comes down to which features match your needs.

Kayako uses per-seat pricing while Plain uses usage-based pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kayako
Kayako
Try free
Plain
Tier 1
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Start with Kayako One
Foundation
$35/monthCheapest
Start with Foundation
Tier 2
-
Horizon
$299/monthCheapest
Start with Horizon
Tier 3
-
Frontier
Custom pricing
Start with Frontier

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Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

Plain

API-first customer support platform for B2B teams

View all Plain plans

Frequently Asked Questions: Kayako vs Plain

How many pricing plans does Kayako have vs Plain?
Kayako offers 1 pricing plan, while Plain offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Kayako or Plain offer custom enterprise pricing?
Yes, both Kayako and Plain offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Kayako and Plain use?
Kayako uses a per-seat pricing model, while Plain uses usage-based pricing. The right model depends on your team size and usage patterns.
How do Kayako and Plain compare for Customer Support?
Both Kayako and Plain are Customer Support tools. Kayako offers 1 plan starting at Custom pricing, while Plain offers 3 plans starting at $35/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Kayako Official Pricing- Vendor pricing page
  2. Plain Official Pricing- Vendor pricing page

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