Kayako vs Plain: Pricing Comparison 2026
Side-by-side pricing comparison of Kayako and Plain. See all plans, features, and costs at a glance.
Bottom line: Plain starts at $35/mo, making it $44/mo cheaper than Kayako ($79/mo). Neither offers a free plan.
Last updated: March 16, 2026
Kayako vs Plain: Quick Pricing Facts
| Feature | Kayako | Plain |
|---|---|---|
| Starting Price | $79/mo | $35/mo |
| Number of Plans | 1 | 3 |
| Free Tier | No | No |
| Pricing Model | per-seat | usage-based |
| Annual Discount | N/A | N/A |
Plain is the more affordable option, starting at $35/mo compared to Kayako's $79/mo. Both are Customer Support tools with 4 combined pricing plans and 6 features compared.
Kayako uses per-seat pricing while Plain uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Kayako Try it free |  Plain Try it free |
|---|---|---|
| Tier 1 | Kayako One $79/month Includes
| Foundation $35/monthCheapest |
| Tier 2 | — | Horizon $269/monthCheapest |
| Tier 3 | — | Frontier Custom pricing |
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Plain
Plain starts at $44/mo lower ($35/mo vs $79/mo), offers 3 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Plain
Try Plain freeWhich Should You Choose?
Choose Kayako if:
- •You want more features built-in—Kayako offers 6 additional features across its plans
- •You want Kayako's approach to incremental feature unlocking across its 1 pricing tier
- •You value Kayako's specific feature progression from free to advanced tier levels
Choose Plain if:
- •You want lower per-user costs—Plain starts at $35/mo, saving $44/mo compared to Kayako at $79/mo
- •You need 3 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Plain offers negotiated terms for large deployments
Plain is the more affordable choice [1], starting at $35/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to Plain saving approximately $2200/month. Plain offers 3 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Plain provides 0 total features versus 6 for Kayako, offering a more focused toolset depending on your specific needs. The pricing math favors Plain for most team sizes. Kayako becomes worth the premium only when its differentiating features are central to your workflow.
Frequently Asked Questions: Kayako vs Plain
Which is cheaper, Kayako or Plain?
How many pricing plans does Kayako have vs Plain?
Does Kayako or Plain offer custom enterprise pricing?
What pricing models do Kayako and Plain use?
How do Kayako and Plain compare for Customer Support?
Sources
- Kayako Official Pricing— Vendor pricing page
- Plain Official Pricing— Vendor pricing page
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