Kayako vs Unthread: Pricing Comparison 2026
Side-by-side pricing comparison of Kayako and Unthread. See all plans, features, and costs at a glance.
Bottom line: Unthread starts at $75/mo, making it $4/mo cheaper than Kayako ($79/mo). Neither offers a free plan.
Last updated: March 16, 2026
Kayako vs Unthread: Quick Pricing Facts
| Feature | Kayako | Unthread |
|---|---|---|
| Starting Price | $79/mo | $75/mo |
| Number of Plans | 1 | 3 |
| Free Tier | No | No |
| Pricing Model | per-seat | flat |
| Annual Discount | N/A | N/A |
Unthread is the more affordable option, starting at $75/mo compared to Kayako's $79/mo. Both are Customer Support tools with 4 combined pricing plans and 32 features compared.
Kayako uses per-seat pricing while Unthread uses flat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Kayako Try it free |  Unthread Try it free |
|---|---|---|
| Tier 1 | Kayako One $79/month Includes
| Basic $75/monthCheapest $900 / year Includes
|
| Tier 2 | — | ProPopular Custom pricing Includes
|
| Tier 3 | — | Enterprise Custom pricing Includes
|
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Unthread
Unthread starts at $4/mo lower ($75/mo vs $79/mo), offers 3 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Unthread
Try Unthread freeWhich Should You Choose?
Choose Kayako if:
- •You prioritize Kayako's user experience and interface over price (both tools are similarly priced)
- •Kayako's single-tier per-seat structure gives clearer cost visibility for budget planning
- •Kayako keeps its feature set lean, which means faster onboarding and less complexity
Choose Unthread if:
- •You want lower per-user costs—Unthread starts at $75/mo, saving $4/mo compared to Kayako at $79/mo
- •You need 3 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—Unthread offers 20 additional features across its plans
- •Your team needs custom enterprise pricing—Unthread offers negotiated terms for large deployments
Unthread is the more affordable choice [1], starting at $75/mo compared to Kayako's $79/mo. For a 50-person team on paid plans, this translates to Unthread saving approximately $200/month. Unthread offers 3 pricing tiers compared to Kayako's 1, giving you more granular control over scaling costs as your team grows. Across all tiers, Unthread provides 26 total features versus 6 for Kayako, offering a richer feature set depending on your specific needs. If controlling SaaS spend is a priority, Unthread offers the better cost-to-value ratio. Consider Kayako only if its unique capabilities directly address a gap Unthread cannot fill.
Frequently Asked Questions: Kayako vs Unthread
Which is cheaper, Kayako or Unthread?
How many pricing plans does Kayako have vs Unthread?
Can I save money by paying annually for Kayako or Unthread?
What is the most popular Unthread plan?
Does Kayako or Unthread offer custom enterprise pricing?
What pricing models do Kayako and Unthread use?
How do Kayako and Unthread compare for Customer Support?
Sources
- Kayako Official Pricing— Vendor pricing page
- Unthread Official Pricing— Vendor pricing page
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