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Customer Support

Kayako vs Unthread: Pricing Comparison 2026

Side-by-side pricing comparison of Kayako and Unthread. See all plans, features, and costs at a glance.

Bottom line: Kayako starts at Custom pricing and Unthread starts at Custom pricing. Compare all 4 pricing tiers side by side.

Last updated: August 10, 2026

Data compiled by Arthur Jacquemin
Updated August 10, 2026
Try Kayako freeTry Unthread freeUpdated this monthUpdated this month
Best Value

Unthread - Unthread offers 3 tiers vs 1.

Kayako vs Unthread: Quick Pricing Facts

FeatureKayakoUnthread
Starting PriceCustom pricingCustom pricing
Number of Plans13
Free TierNoNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

Kayako and Unthread are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 4 pricing plans with 40 features compared, so the best choice comes down to which features match your needs.

Kayako uses per-seat pricing while Unthread uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Kayako
Kayako
Try free
Unthread
Unthread
Try free
Tier 1
Kayako One
Custom pricing
Includes
  • Unified inbox
  • Ticketing system
  • Knowledge base
  • Live chat widget
  • Automation rules
  • Reporting & analytics
  • Kay AI agent ($1/resolution)
  • White-glove onboarding & setup
Start with Kayako One
Basic
Custom pricing
Includes
  • Conversation tracking
  • SLAs and assignments
  • Slack Inbox
  • Slack Broadcasts
  • Basic integrations & API
  • Dedicated Slack support channel
  • Up to 100 conversations/month
  • Standard MSA
Start with Basic
Tier 2
-
ProPopular
Custom pricing
Includes
  • Everything in Basic
  • Customer portal
  • Knowledgebase sync
  • Custom analytics dashboards
  • NPS & CSAT surveys
  • CRM integrations
  • Bi-directional 3rd party ticket sync
  • Escalations & approval requests
  • Custom status workflows
  • Standard MSA
Start with Pro
Tier 3
-
Enterprise
Custom pricing
Includes
  • AI automation builder
  • Self-learning documentation
  • Dedicated solutions engineer
  • Custom RBAC permissions
  • Custom integrations
  • Single sign-on (SSO)
  • HRIS integration & directory sync
  • HIPAA & BAAs
  • Dedicated hosting
  • Mass email broadcasts
  • Industry-leading SLAs
  • Slack enterprise grid
  • LDAP integration
  • Custom MSA
Start with Enterprise

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Kayako

Unified customer service platform with chat and ticketing

View all Kayako plans

Unthread

AI-automated support ticketing inside Slack

View all Unthread plans

Frequently Asked Questions: Kayako vs Unthread

How many pricing plans does Kayako have vs Unthread?
Kayako offers 1 pricing plan, while Unthread offers 3 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Unthread plan?
The Pro plan is Unthread's most popular tier, priced at Custom pricing. Key features include Everything in Basic, Customer portal, Knowledgebase sync.
Does Kayako or Unthread offer custom enterprise pricing?
Yes, both Kayako and Unthread offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Kayako and Unthread use?
Kayako uses a per-seat pricing model, while Unthread uses flat pricing. The right model depends on your team size and usage patterns.
How do Kayako and Unthread compare for Customer Support?
Both Kayako and Unthread are Customer Support tools. Kayako offers 1 plan starting at Custom pricing, while Unthread offers 3 plans starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Kayako Official Pricing- Vendor pricing page
  2. Unthread Official Pricing- Vendor pricing page

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