LiveChat vs Papercups: Pricing Comparison 2026
Side-by-side pricing comparison of LiveChat and Papercups. See all plans, features, and costs at a glance.
Bottom line: LiveChat starts at $19/mo and Papercups starts at Custom pricing. Compare all 5 pricing tiers side by side.
Last updated: March 16, 2026
LiveChat vs Papercups: Quick Pricing Facts
| Feature | LiveChat | Papercups |
|---|---|---|
| Starting Price | $19/mo | Custom pricing |
| Number of Plans | 4 | 1 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | open-source |
| Annual Discount | N/A | N/A |
LiveChat and Papercups are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 35 features compared, so the best choice comes down to which features match your needs.
Papercups stands out with a free plan for getting started. LiveChat uses per-seat pricing while Papercups uses open-source pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  LiveChat Try it free |  Papercups Try it free |
|---|---|---|
| Tier 1 | Starter $19/month Includes
| |
| Tier 2 | Team $49/monthCheapest Includes
| — |
| Tier 3 | Business $79/monthCheapest Includes
| — |
| Tier 4 | Enterprise Custom pricing Includes
| — |
Swipe to compare plans →
Which Should You Choose?
Choose LiveChat if:
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •You want more features built-in—LiveChat offers 31 additional features across its plans
- •Your team needs custom enterprise pricing—LiveChat offers negotiated terms for large deployments
Choose Papercups if:
- •You need a free plan with Open-source live chat, Self-hosted—Papercups offers no-cost access with no credit card required
- •You prioritize Papercups's user experience and interface over price (both tools are similarly priced)
- •Papercups's single-tier open-source structure gives clearer cost visibility for budget planning
Papercups offers a free plan [1], eliminating the cost barrier for evaluation, while LiveChat requires paid subscription from the start. This gives Papercups a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Papercups's free tier, upgrading to a paid plan at approximately Custom pricing provides substantial additional functionality. Compare this pricing path against LiveChat's tiering starting at $19/mo to assess total cost of ownership over 12 months. Papercups's 1 tier provide flexibility at different budgets, while LiveChat's 4 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Papercups is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: LiveChat vs Papercups
How many pricing plans does LiveChat have vs Papercups?
Does LiveChat or Papercups offer a free plan?
Does LiveChat or Papercups offer custom enterprise pricing?
What pricing models do LiveChat and Papercups use?
How do LiveChat and Papercups compare for Customer Support?
Sources
- LiveChat Official Pricing— Vendor pricing page
- Papercups Official Pricing— Vendor pricing page
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