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Customer Support

LiveChat vs Papercups: Pricing Comparison 2026

Side-by-side pricing comparison of LiveChat and Papercups. See all plans, features, and costs at a glance.

Bottom line: LiveChat starts at $19/mo and Papercups starts at Custom pricing. Compare all 5 pricing tiers side by side.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try LiveChat freeTry Papercups freePrice updated 6d ago

LiveChat vs Papercups: Quick Pricing Facts

FeatureLiveChatPapercups
Starting Price$19/moCustom pricing
Number of Plans41
Free TierNoYes
Pricing Modelper-seatopen-source
Annual DiscountN/AN/A

LiveChat and Papercups are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 35 features compared, so the best choice comes down to which features match your needs.

Papercups stands out with a free plan for getting started. LiveChat uses per-seat pricing while Papercups uses open-source pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
LiveChat
LiveChat
Try free
Papercups
Papercups
Try free
Tier 1
Starter
$19/month
Includes
  • Text Intelligence
  • Track up to 100 visitors
  • 1 recurring campaign
  • 60-day chat history
  • Basic widget customization
  • 24/7/365 Support
  • 1 user
Start with Starter
Free
$0/monthCheapest
Includes
  • Open-source live chat
  • Self-hosted
Start with Free
Tier 2
Team
$49/monthCheapest
Includes
  • Text Intelligence
  • Track up to 400 visitors
  • Unlimited campaigns
  • Unlimited chat history
  • Full widget customization
  • Basic reporting
  • Unlimited users
Start with Team
-
Tier 3
Business
$79/monthCheapest
Includes
  • Text Intelligence
  • Track up to 1000 visitors
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Advanced reporting
  • Agent performance
  • SMS and Apple Messages for Business
Start with Business
-
Tier 4
Enterprise
Custom pricing
Includes
  • Text Intelligence
  • Customize tracking limit
  • Support from Product Expert
  • Dedicated onboarding
  • White label chat widget
  • Software engineer support
  • Single Sign-on (SSO)
  • HIPAA Compliance
  • Alternative payment terms
  • Professional services
  • Service level agreements (SLAs)
Start with Enterprise
-

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LiveChat

Live chat and help desk software for customer service

View all LiveChat plans

Papercups

Open-source live chat widget for websites

View all Papercups plans

Frequently Asked Questions: LiveChat vs Papercups

How many pricing plans does LiveChat have vs Papercups?
LiveChat offers 4 pricing plans, while Papercups offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Does LiveChat or Papercups offer a free plan?
Papercups offers a free plan, while LiveChat does not. If budget is a concern, Papercups lets you get started at no cost.
Does LiveChat or Papercups offer custom enterprise pricing?
LiveChat offers a custom-priced enterprise tier for larger teams. Papercups lists all its pricing publicly.
What pricing models do LiveChat and Papercups use?
LiveChat uses a per-seat pricing model, while Papercups uses open-source pricing. The right model depends on your team size and usage patterns.
How do LiveChat and Papercups compare for Customer Support?
Both LiveChat and Papercups are Customer Support tools. LiveChat offers 4 plans starting at $19/mo, while Papercups offers 1 plan starting at Custom pricing. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. LiveChat Official Pricing- Vendor pricing page
  2. Papercups Official Pricing- Vendor pricing page

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