LiveChat vs Zendesk: Pricing Comparison 2026
Side-by-side pricing comparison of LiveChat and Zendesk. See all plans, features, and costs at a glance.
Bottom line: LiveChat starts at $19/mo and Zendesk starts at Custom pricing. Compare all 8 pricing tiers side by side.
Last updated: March 16, 2026
LiveChat vs Zendesk: Quick Pricing Facts
| Feature | LiveChat | Zendesk |
|---|---|---|
| Starting Price | $19/mo | Custom pricing |
| Number of Plans | 4 | 4 |
| Free Tier | No | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
LiveChat and Zendesk are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 33 features compared, so the best choice comes down to which features match your needs.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  LiveChat Try it free |  Zendesk Try it free |
|---|---|---|
| Tier 1 | Starter $19/monthCheapest Includes
| ADVANCED AI AGENTS Custom pricing |
| Tier 2 | Team $49/monthCheapest Includes
| COPILOT Custom pricing |
| Tier 3 | Business $79/monthCheapest Includes
| ZENDESK QUALITY ASSURANCE Custom pricing |
| Tier 4 | Enterprise Custom pricing Includes
| ZENDESK WORKFORCE MANAGEMENT Custom pricing |
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What Reviewers Say
LiveChat
LiveChat offers better overall value.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: LiveChat
Try LiveChat freeWhich Should You Choose?
Choose LiveChat if:
- •You want more features built-in—LiveChat offers 33 additional features across its plans
- •You prioritize LiveChat's user experience and interface over price (both tools are similarly priced)
- •LiveChat's 4-tier per-seat structure gives clearer cost visibility for budget planning
Choose Zendesk if:
- •You prioritize Zendesk's user experience and interface over price (both tools are similarly priced)
- •Zendesk's 4-tier per-seat structure gives clearer cost visibility for budget planning
- •You value Zendesk's specific feature progression from free to advanced tier levels
LiveChat and Zendesk offer competitively positioned plans [1], with LiveChat starting at $19/mo and Zendesk at Custom pricing. This pricing similarity means value differentiation comes down to feature alignment rather than cost. LiveChat provides 4 pricing tiers versus Zendesk's 4 options, which affects your flexibility and cost-per-tier efficiency as your team scales and usage increases. Feature-wise, LiveChat offers 33 total features across its tiers, while Zendesk provides 0. Map your required features to each tier to determine which tool delivers the capabilities you need at your target price point. With similar pricing, your final decision should prioritize feature requirements, integration ecosystem, and hands-on user experience testing. Request demos or activate trials with both vendors to validate long-term fit before committing to annual contracts.
Frequently Asked Questions: LiveChat vs Zendesk
How many pricing plans does LiveChat have vs Zendesk?
Does LiveChat or Zendesk offer custom enterprise pricing?
How do LiveChat and Zendesk compare for Customer Support?
Sources
- LiveChat Official Pricing— Vendor pricing page
- Zendesk Official Pricing— Vendor pricing page
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