LiveChat vs Zendesk: Pricing Comparison 2026
Side-by-side pricing comparison of LiveChat and Zendesk. See all plans, features, and costs at a glance.
Bottom line: LiveChat starts at $19/mo and Zendesk starts at $19/mo. Compare all 12 pricing tiers side by side.
Last updated: July 6, 2026
LiveChat vs Zendesk: Quick Pricing Facts
| Feature | LiveChat | Zendesk |
|---|---|---|
| Starting Price | $19/mo | $19/mo |
| Number of Plans | 4 | 8 |
| Free Tier | No | No |
| Pricing Model | per-seat | per-seat |
| Annual Discount | N/A | N/A |
LiveChat and Zendesk are both priced at $19/mo, making them equally accessible Customer Support tools. Together they offer 12 pricing plans with 33 features compared, so the best choice comes down to which features match your needs.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  LiveChat Try free |  Zendesk Try free |
|---|---|---|
| Tier 1 | Starter $19/monthCheapest Includes
| Support Team $19/monthCheapest |
| Tier 2 | Team $49/monthCheapest Includes
| Suite Team $55/month |
| Tier 3 | Business $79/monthCheapest Includes
| Suite Professional $115/month |
| Tier 4 | Enterprise Custom pricing Includes
| Suite Enterprise + Copilot Custom pricing |
| Tier 5 | - | Copilot $50/monthCheapest |
| Tier 6 | - | Workforce Engagement Bundle $50/monthCheapest |
| Tier 7 | - | Contact Center $83/monthCheapest |
| Tier 8 | - | How can we help? Contact us. Custom pricing |
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What Reviewers Say
Which Should You Choose?
Choose LiveChat if:
- •Your primary support channel is live chat and you want the best focused chat experience available
- •LiveChat's widget is fast, highly customizable, and loads with minimal page performance impact
- •You need chat-specific features: chat routing, canned responses, chat ratings, and visitor tracking
- •LiveChat Starter at $20/agent/month is more affordable than Zendesk's chat-inclusive Suite plans
Choose Zendesk if:
- •You need an omnichannel support platform that includes chat alongside email, phone, and social
- •Zendesk's AI, ticketing, knowledge base, and 1,500+ integrations serve enterprise support operations
- •Your support strategy requires unified reporting across all channels, not just chat
- •Advanced routing, SLA management, and workforce optimization serve large support teams
LiveChat and Zendesk compare when organizations decide whether to buy a dedicated chat tool or a full support platform. LiveChat is focused on live chat: Starter at $20/agent/month. Team at $41/agent/month. Business at $59/agent/month. Features include chat widget, ticketing, automation, and visitor tracking. Zendesk is a full support platform: Suite Team at $55/agent/month (includes chat). Suite Growth at $89/agent/month. Suite Professional at $115/agent/month. LiveChat's advantage: chat excellence. The widget is one of the fastest-loading chat tools available. Customization options match any brand. Chat-specific features like visitor monitoring, proactive messages based on browsing behavior, and chat ratings are refined for the live chat use case. Zendesk's advantage: omnichannel support. Chat is one channel in a unified platform that also handles email, phone, social media, and messaging. Tickets from any channel route through the same workflows. Reporting spans all channels for a complete view of support operations. For businesses where live chat is the primary or only support channel, LiveChat delivers a superior focused experience at lower cost. For organizations that need chat as part of a broader multi-channel support operation, Zendesk's unified platform eliminates the need for separate tools.
Frequently Asked Questions: LiveChat vs Zendesk
Which is cheaper, LiveChat or Zendesk?
How many pricing plans does LiveChat have vs Zendesk?
Does LiveChat or Zendesk offer custom enterprise pricing?
How do LiveChat and Zendesk compare for Customer Support?
Sources
- LiveChat Official Pricing- Vendor pricing page
- Zendesk Official Pricing- Vendor pricing page
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