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Customer Support

Olark vs Tidio: Pricing Comparison 2026

Side-by-side pricing comparison of Olark and Tidio. See all plans, features, and costs at a glance.

Bottom line: Tidio starts at $24.17/mo, making it $5/mo cheaper than Olark ($29/mo). Tidio offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Olark freeTry Tidio freePrice updated 12d agoUpdated this month
Best Value

Tidio - Tidio offers a free plan, starts at $4.829999999999998/mo lower ($24.17/mo vs $29/mo), offers 5 tiers vs 2.

Olark vs Tidio: Quick Pricing Facts

FeatureOlarkTidio
Starting Price$29/mo$24.17/mo
Number of Plans25
Free TierNoYes
Pricing Modelper-seatfreemium
Annual DiscountN/AN/A

Tidio is the more affordable option, starting at $24.17/mo compared to Olark's $29/mo. Both are Customer Support tools with 7 combined pricing plans and 35 features compared.

Tidio stands out with a free plan for getting started. Olark uses per-seat pricing while Tidio uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Olark
Tidio
Tier 1
Olark Standard
$29/month
Includes
  • Customizable chatbox
  • Advanced reporting
  • Agent groups
  • Targeted chat
  • Basic integrations
  • Comprehensive security
  • Email and chat support
  • Built in WCAG 2.1 AA accessibility certification
Start with Olark Standard
Free
$0/monthCheapest
Includes
  • 50 Billable conversations
  • 100 visitors reached
  • Live chat & Ticketing
Start with Free
Tier 2
Olark Pro
Custom pricing
Includes
  • Powerful chatbots, AI & automation
  • All Powerups included
  • Dedicated account manager
  • Live training
  • Professional services including legal and procurement
  • Video chat, SMS, or call us for help
  • Custom chat routing
  • First priority in our support queue
Start with Olark Pro
Starter
$24/monthCheapest
$24 / year
Includes
  • 100 Billable conversations
  • 50 Lyro AI Agent conversations
  • Live chat & Ticketing
  • Basic analytics
Start with Starter
Tier 3
-
Growth
$49/monthCheapest
$49 / year
Includes
  • From 250 Billable conversations
  • Advanced analytics
  • User permissions
  • Automatic chat assignment
Start with Growth
Tier 4
-
Plus
$749/monthCheapest
$749 / year
Includes
  • Custom Billable conversations
  • Departments
  • Multiproject
  • Custom branding
Start with Plus
Tier 5
-
Premium
Custom pricing
Includes
  • Custom Billable conversations
  • Guaranteed 50% Lyro AI resolution rate
  • Pay-per-resolution billing
  • Mobile SDK
Start with Premium

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Olark

Live chat software for sales and customer support

View all Olark plans

Tidio

Live chat, chatbot, and email marketing for businesses

View all Tidio plans

Frequently Asked Questions: Olark vs Tidio

Which is cheaper, Olark or Tidio?
As of July 2026, Tidio starts at a lower price point. Olark starts at $29/mo while Tidio starts at $24.17/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Olark have vs Tidio?
Olark offers 2 pricing plans, while Tidio offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Olark or Tidio offer a free plan?
Tidio offers a free plan, while Olark does not. If budget is a concern, Tidio lets you get started at no cost.
Can I save money by paying annually for Olark or Tidio?
Both Olark and Tidio offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
Does Olark or Tidio offer custom enterprise pricing?
Yes, both Olark and Tidio offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Olark and Tidio use?
Olark uses a per-seat pricing model, while Tidio uses freemium pricing. The right model depends on your team size and usage patterns.
How do Olark and Tidio compare for Customer Support?
Both Olark and Tidio are Customer Support tools. Olark offers 2 plans starting at $29/mo, while Tidio offers 5 plans starting at $24.17/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Olark Official Pricing- Vendor pricing page
  2. Tidio Official Pricing- Vendor pricing page

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