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Customer Support

UserVoice vs Zoho Desk: Pricing Comparison 2026

Side-by-side pricing comparison of UserVoice and Zoho Desk. See all plans, features, and costs at a glance.

Bottom line: Zoho Desk starts at $7/mo, making it $1326/mo cheaper than UserVoice ($1333.33/mo). Zoho Desk offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try UserVoice freeTry Zoho Desk freeAffiliateUpdated this monthUpdated this month
Best Value

Zoho Desk - Zoho Desk offers a free plan, starts at $1326.33/mo lower ($7/mo vs $1333.33/mo), offers 5 tiers vs 1.

UserVoice vs Zoho Desk: Quick Pricing Facts

FeatureUserVoiceZoho Desk
Starting Price$1333.33/mo$7/mo
Number of Plans15
Free TierNoYes
Pricing Modelflatper-seat
Annual DiscountN/AN/A

Zoho Desk is the more affordable option, starting at $7/mo compared to UserVoice's $1333.33/mo. Both are Customer Support tools with 6 combined pricing plans and 48 features compared.

Zoho Desk stands out with a free plan for getting started. UserVoice uses flat pricing while Zoho Desk uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
UserVoice
UserVoice
Try free
Zoho Desk
Zoho Desk
Try freeAffiliate
Tier 1
Enterprise
$1333/month
$1333 / year
Includes
  • Centralized customer feedback portal
  • Easy feedback capture tools
  • Internal and external communications suite
  • Quantitative enhancement of feedback data
  • Rich taxonomy options
  • Advanced filtering and sorting
  • Customer segmentation
  • Top tier security and compliance
  • Expert onboarding assistance
Start with Enterprise
Free
$0/monthCheapest
Includes
  • Gestion des tickets facilitée par e-mail
  • 3 licences utilisateur
Start with Free
Tier 2
-
Express
$7/monthCheapest
$7 / year
Includes
  • Messagerie électronique
  • Réseaux sociaux
  • Formulaires Web
  • Attribution directe
  • Workflows
  • Domaine personnalisé
  • Remontées multi-niveaux
  • Calendrier et historique des tickets
  • Gestion des contacts
Start with Express
Tier 3
-
Standard
$14/monthCheapest
$14 / year
Includes
  • Messagerie professionnelle
  • Messagerie instantanée
  • Forum communautaire
  • IA générative
  • Modes de travail
  • Base de connaissances
  • Widget de libre-service ASAP
  • Niveaux de satisfaction client
  • Rapports et tableaux de bord personnalisés
Start with Standard
Tier 4
-
ProfessionalPopular
$23/monthCheapest
$23 / year
Includes
  • Téléphonie
  • Blueprints
  • Multiservice
  • Attribution de tickets circulaire
  • Champs de recherche personnalisés
  • Centre d'assistance multilingue
  • Génération de tickets parent-enfant
  • Actions personnalisées
  • Webhooks
Start with Professional
Tier 5
-
Enterprise
$40/monthCheapest
$40 / year
Includes
  • Agents IA
  • Robot de réponse
  • Zia, assistante IA
  • Tchat en direct (Zoho SalesIQ)
  • Conversations guidées
  • Attribution basée sur les compétences
  • IVR multiniveau
  • Centre d'assistance multimarque
  • Modules personnalisés
  • Sandbox
Start with Enterprise

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UserVoice

Product feedback management and feature request tracking

View all UserVoice plans

Zoho Desk

Context-aware helpdesk software from Zoho

View all Zoho Desk plans

Frequently Asked Questions: UserVoice vs Zoho Desk

Which is cheaper, UserVoice or Zoho Desk?
As of July 2026, Zoho Desk starts at a lower price point. UserVoice starts at $1333.33/mo while Zoho Desk starts at $7/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does UserVoice have vs Zoho Desk?
UserVoice offers 1 pricing plan, while Zoho Desk offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does UserVoice or Zoho Desk offer a free plan?
Zoho Desk offers a free plan, while UserVoice does not. If budget is a concern, Zoho Desk lets you get started at no cost.
Can I save money by paying annually for UserVoice or Zoho Desk?
Both UserVoice and Zoho Desk offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Zoho Desk plan?
The Professional plan is Zoho Desk's most popular tier, priced at $23/mo. Key features include Téléphonie, Blueprints, Multiservice.
What pricing models do UserVoice and Zoho Desk use?
UserVoice uses a flat pricing model, while Zoho Desk uses per-seat pricing. The right model depends on your team size and usage patterns.
How do UserVoice and Zoho Desk compare for Customer Support?
Both UserVoice and Zoho Desk are Customer Support tools. UserVoice offers 1 plan starting at $1333.33/mo, while Zoho Desk offers 5 plans starting at $7/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. UserVoice Official Pricing- Vendor pricing page
  2. Zoho Desk Official Pricing- Vendor pricing page

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