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Customer Support

Freshdesk vs UserVoice: Pricing Comparison 2026

Side-by-side pricing comparison of Freshdesk and UserVoice. See all plans, features, and costs at a glance.

Bottom line: Freshdesk starts at $19/mo, making it $1314/mo cheaper than UserVoice ($1333.33/mo). Neither offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Freshdesk freeAffiliateTry UserVoice freePrice updated 11d agoUpdated this month
Best Value

Freshdesk - Freshdesk starts at $1314.33/mo lower ($19/mo vs $1333.33/mo), offers 3 tiers vs 1.

Freshdesk vs UserVoice: Quick Pricing Facts

FeatureFreshdeskUserVoice
Starting Price$19/mo$1333.33/mo
Number of Plans31
Free TierNoNo
Pricing Modelper-seatflat
Annual DiscountN/AN/A

Freshdesk is the more affordable option, starting at $19/mo compared to UserVoice's $1333.33/mo. Both are Customer Support tools with 4 combined pricing plans and 9 features compared.

Freshdesk uses per-seat pricing while UserVoice uses flat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Freshdesk
Freshdesk
Try freeAffiliate
UserVoice
UserVoice
Try free
Tier 1
Growth
$19/monthCheapest
Enterprise
$1333/month
$1333 / year
Includes
  • Centralized customer feedback portal
  • Easy feedback capture tools
  • Internal and external communications suite
  • Quantitative enhancement of feedback data
  • Rich taxonomy options
  • Advanced filtering and sorting
  • Customer segmentation
  • Top tier security and compliance
  • Expert onboarding assistance
Tier 2
ProPopular
$55/monthCheapest
-
Tier 3
Enterprise
$89/monthCheapest
-

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Freshdesk

Cloud-based helpdesk software with omnichannel support

View all Freshdesk plans

UserVoice

Product feedback management and feature request tracking

View all UserVoice plans

What Reviewers Say

Frequently Asked Questions: Freshdesk vs UserVoice

Which is cheaper, Freshdesk or UserVoice?
As of July 2026, Freshdesk starts at a lower price point. Freshdesk starts at $19/mo while UserVoice starts at $1333.33/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Freshdesk have vs UserVoice?
Freshdesk offers 3 pricing plans, while UserVoice offers 1 plan. More plans typically means more flexibility to match your exact needs and budget.
Can I save money by paying annually for Freshdesk or UserVoice?
Both Freshdesk and UserVoice offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Freshdesk plan?
The Pro plan is Freshdesk's most popular tier, priced at $55/mo.
What pricing models do Freshdesk and UserVoice use?
Freshdesk uses a per-seat pricing model, while UserVoice uses flat pricing. The right model depends on your team size and usage patterns.
How do Freshdesk and UserVoice compare for Customer Support?
Both Freshdesk and UserVoice are Customer Support tools. Freshdesk offers 3 plans starting at $19/mo, while UserVoice offers 1 plan starting at $1333.33/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Freshdesk Official Pricing- Vendor pricing page
  2. UserVoice Official Pricing- Vendor pricing page

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