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CRM

Zoho CRM vs Zoho Desk: Pricing Comparison 2026

Side-by-side pricing comparison of Zoho CRM and Zoho Desk. See all plans, features, and costs at a glance.

Bottom line: Zoho Desk starts at $7/mo, making it $7/mo cheaper than Zoho CRM ($14/mo). Zoho Desk offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Zoho CRM freeAffiliateTry Zoho Desk freeAffiliateUpdated this monthUpdated this month
Best Value

Zoho Desk - Zoho Desk offers a free plan, starts at $7/mo lower ($7/mo vs $14/mo), offers 5 tiers vs 4.

Zoho CRM vs Zoho Desk: Quick Pricing Facts

FeatureZoho CRMZoho Desk
Starting Price$14/mo$7/mo
Number of Plans45
Free TierNoYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Zoho Desk is the more affordable option, starting at $7/mo compared to Zoho CRM's $14/mo. Both are CRM tools with 9 combined pricing plans and 74 features compared. At comparable tiers, the monthly price difference is $17.

Zoho Desk stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your CRM needs.

Pricing Plans
Zoho CRM
Zoho CRM
Try freeAffiliate
Zoho Desk
Zoho Desk
Try freeAffiliate
Tier 1
Standard
$14/month
Includes
  • Envoi en masse d'e-mails
  • Modules personnalisés
  • Workflows
  • Cadences
  • Prévision de ventes
  • Champs de recherche
  • Canevas
  • Intégration à Office 365
  • Zoho Marketplace
Start with Standard
Free
$0/monthCheapest
Includes
  • Gestion des tickets facilitée par e-mail
  • 3 licences utilisateur
Start with Free
Tier 2
Professional
$23/month
Includes
  • Blueprint
  • CPQ
  • SalesSignals
  • Gestion des stocks
  • Webhooks
  • Règles d'attribution
  • Règles de validation
  • Kiosque Studio
  • Intégration de Google Ads
Start with Professional
Express
$7/monthCheapest
$7 / year
Includes
  • Messagerie électronique
  • Réseaux sociaux
  • Formulaires Web
  • Attribution directe
  • Workflows
  • Domaine personnalisé
  • Remontées multi-niveaux
  • Calendrier et historique des tickets
  • Gestion des contacts
Start with Express
Tier 3
EnterprisePopular
$40/month
Includes
  • Zia, assistante IA
  • Gestion des secteurs
  • Fonctions personnalisées
  • Orchestration des parcours
  • Portails multi-utilisateurs
  • Mises en page
  • Scripts client
  • Processus d'approbation
  • Sandbox
Start with Enterprise
Standard
$14/monthCheapest
$14 / year
Includes
  • Messagerie professionnelle
  • Messagerie instantanée
  • Forum communautaire
  • IA générative
  • Modes de travail
  • Base de connaissances
  • Widget de libre-service ASAP
  • Niveaux de satisfaction client
  • Rapports et tableaux de bord personnalisés
Start with Standard
Tier 4
Ultimate
$52/month
Includes
  • Limites de fonctionnalités avancées
  • Capacités d'IA étendues
  • Personnalisation avancée
  • Préparation des données
  • Analyse augmentée
  • Visualisation des données
  • Informations commerciales unifiées
  • Administration avancée
Start with Ultimate
ProfessionalPopular
$23/monthCheapest
$23 / year
Includes
  • Téléphonie
  • Blueprints
  • Multiservice
  • Attribution de tickets circulaire
  • Champs de recherche personnalisés
  • Centre d'assistance multilingue
  • Génération de tickets parent-enfant
  • Actions personnalisées
  • Webhooks
Start with Professional
Tier 5
-
Enterprise
$40/monthCheapest
$40 / year
Includes
  • Agents IA
  • Robot de réponse
  • Zia, assistante IA
  • Tchat en direct (Zoho SalesIQ)
  • Conversations guidées
  • Attribution basée sur les compétences
  • IVR multiniveau
  • Centre d'assistance multimarque
  • Modules personnalisés
  • Sandbox
Start with Enterprise

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Zoho CRM

Affordable CRM with AI assistant, automation, and analytics

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Zoho Desk

Context-aware helpdesk software from Zoho

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What Reviewers Say

Frequently Asked Questions: Zoho CRM vs Zoho Desk

Which is cheaper, Zoho CRM or Zoho Desk?
As of July 2026, Zoho Desk starts at a lower price point. Zoho CRM starts at $14/mo while Zoho Desk starts at $7/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Zoho CRM have vs Zoho Desk?
Zoho CRM offers 4 pricing plans, while Zoho Desk offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Zoho CRM or Zoho Desk offer a free plan?
Zoho Desk offers a free plan, while Zoho CRM does not. If budget is a concern, Zoho Desk lets you get started at no cost.
Can I save money by paying annually for Zoho CRM or Zoho Desk?
Both Zoho CRM and Zoho Desk offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Zoho CRM plan?
The Enterprise plan is Zoho CRM's most popular tier, priced at $40/mo. Key features include Zia, assistante IA, Gestion des secteurs, Fonctions personnalisées.
What is the most popular Zoho Desk plan?
The Professional plan is Zoho Desk's most popular tier, priced at $23/mo. Key features include Téléphonie, Blueprints, Multiservice.
How do Zoho CRM and Zoho Desk compare for CRM?
Both Zoho CRM and Zoho Desk are CRM tools. Zoho CRM offers 4 plans starting at $14/mo, while Zoho Desk offers 5 plans starting at $7/mo. Review the feature breakdowns above to see which better fits your CRM needs.
AI Recommendations

Sources

  1. Zoho CRM Official Pricing- Vendor pricing page
  2. Zoho Desk Official Pricing- Vendor pricing page

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