Crisp vs Kayako: Pricing Comparison 2026
Side-by-side pricing comparison of Crisp and Kayako. See all plans, features, and costs at a glance.
Bottom line: Crisp starts at Custom pricing and Kayako starts at $79/mo. Compare all 5 pricing tiers side by side.
Last updated: March 16, 2026
Crisp vs Kayako: Quick Pricing Facts
| Feature | Crisp | Kayako |
|---|---|---|
| Starting Price | Custom pricing | $79/mo |
| Number of Plans | 4 | 1 |
| Free Tier | Yes | No |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Crisp and Kayako are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 6 features compared, so the best choice comes down to which features match your needs.
Crisp stands out with a free plan for getting started. Crisp uses flat pricing while Kayako uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Crisp Try it free |  Kayako Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest | Kayako One $79/month Includes
|
| Tier 2 | Mini Custom pricing | — |
| Tier 3 | Essentials Custom pricing | — |
| Tier 4 | PlusPopular Custom pricing | — |
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Crisp
Crisp offers a free plan, offers 4 tiers vs 1.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Crisp
Try Crisp freeWhich Should You Choose?
Choose Crisp if:
- •You need a free plan with core features—Crisp offers no-cost access with no credit card required
- •You need 4 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Crisp offers negotiated terms for large deployments
Choose Kayako if:
- •You want more features built-in—Kayako offers 6 additional features across its plans
- •You prioritize Kayako's user experience and interface over price (both tools are similarly priced)
- •You prefer Kayako's per-seat model with its single-tier structure
Crisp offers a free plan [1], eliminating the cost barrier for evaluation, while Kayako requires paid subscription from the start. This gives Crisp a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Crisp's free tier, upgrading to a paid plan at approximately Custom pricing provides substantial additional functionality. Compare this pricing path against Kayako's tiering starting at $79/mo to assess total cost of ownership over 12 months. Crisp's 4 tiers provide flexibility at different budgets, while Kayako's 1 tier structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Crisp is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Crisp vs Kayako
How many pricing plans does Crisp have vs Kayako?
Does Crisp or Kayako offer a free plan?
What is the most popular Crisp plan?
Does Crisp or Kayako offer custom enterprise pricing?
What pricing models do Crisp and Kayako use?
How do Crisp and Kayako compare for Customer Support?
Sources
- Crisp Official Pricing— Vendor pricing page
- Kayako Official Pricing— Vendor pricing page
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