Crisp vs Kayako: Pricing Comparison 2026
Side-by-side pricing comparison of Crisp and Kayako. See all plans, features, and costs at a glance.
Bottom line: Crisp starts at Custom pricing and Kayako starts at Custom pricing. Compare all 5 pricing tiers side by side.
Last updated: July 6, 2026
Crisp - Crisp for new deployments; Kayako only for teams with existing investment in the platform.
Crisp vs Kayako: Quick Pricing Facts
| Feature | Crisp | Kayako |
|---|---|---|
| Starting Price | Custom pricing | Custom pricing |
| Number of Plans | 4 | 1 |
| Free Tier | Yes | No |
| Pricing Model | flat | per-seat |
| Annual Discount | N/A | N/A |
Crisp and Kayako are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 5 pricing plans with 8 features compared, so the best choice comes down to which features match your needs.
Crisp stands out with a free plan for getting started. Crisp uses flat pricing while Kayako uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Crisp Try free |  Kayako Try free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest | Kayako One Custom pricing Includes
|
| Tier 2 | Mini Custom pricing | - |
| Tier 3 | Essentials Custom pricing | - |
| Tier 4 | PlusPopular Custom pricing | - |
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Crisp
Crisp for new deployments; Kayako only for teams with existing investment in the platform.
Based on pricing data only. Review the full comparison below for your specific needs.
Try Crisp freeFree plan availableWhich Should You Choose?
Choose Crisp if:
- •You want an affordable modern messaging platform
- •You need live chat and chatbots without legacy pricing
- •Your team values a modern UI over a legacy feature set
Choose Kayako if:
- •You need a mature multi-channel help desk with established enterprise history
- •You want queue-based routing and SLA management
- •Your team already uses Kayako and wants to continue
Kayako is a legacy help desk platform. Crisp is a modern messaging tool with a free tier. Crisp's UI is cleaner, setup is faster, and pricing is more accessible. Kayako has more enterprise features but feels dated. For new deployments, Crisp is almost always the better starting point unless you need specific Kayako integrations.
Frequently Asked Questions: Crisp vs Kayako
How many pricing plans does Crisp have vs Kayako?
Does Crisp or Kayako offer a free plan?
What is the most popular Crisp plan?
Does Crisp or Kayako offer custom enterprise pricing?
What pricing models do Crisp and Kayako use?
How do Crisp and Kayako compare for Customer Support?
Sources
- Crisp Official Pricing- Vendor pricing page
- Kayako Official Pricing- Vendor pricing page
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