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Customer Support

Chatwoot vs Zoho CRM: Pricing Comparison 2026

Side-by-side pricing comparison of Chatwoot and Zoho CRM. See all plans, features, and costs at a glance.

Bottom line: Zoho CRM starts at $7/mo, making it $12/mo cheaper than Chatwoot ($19/mo). Chatwoot offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Chatwoot freeTry Zoho CRM freeAffiliatePrice updated 4d agoPrice updated 4d ago
Best Value

Zoho CRM - Zoho CRM offers a free plan, starts at $12/mo lower ($7/mo vs $19/mo), offers 5 tiers vs 4.

Chatwoot vs Zoho CRM: Quick Pricing Facts

FeatureChatwootZoho CRM
Starting Price$19/mo$7/mo
Number of Plans45
Free TierYesYes
Pricing Modelopen-sourceper-seat
Annual DiscountN/AN/A

Zoho CRM is the more affordable option, starting at $7/mo compared to Chatwoot's $19/mo. Both are Customer Support tools with 9 combined pricing plans and 75 features compared.

Both tools offer free plans, making them accessible for teams on a budget. Chatwoot uses open-source pricing while Zoho CRM uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Chatwoot
Chatwoot
Try free
Zoho CRM
Zoho CRM
Try freeAffiliate
Tier 1
Hacker
$0/monthCheapest
Includes
  • Conversations
  • 500/month
  • Live chat
  • Data retention
  • 30 days
Start with Hacker
Free
$0/monthCheapest
Includes
  • Contact management
  • Follow-up reminders
  • Workflow automation
  • Custom email templates
  • Tasks, meetings & calls
  • Data import and export
  • Standard reports
  • APIs
  • Mobile apps
Start with Free
Tier 2
Startups
$19/month
Includes
  • Conversations
  • Unlimited *
  • All
  • 300 credits
  • Data retention
  • 1 year
Start with Startups
Standard
$14/monthCheapest
Includes
  • Email integration & mass emails
  • Built-in calling
  • Multiple sales pipelines
  • Calendar integration
  • Data capture via forms
  • Sales forecasting
  • Data enrichment
  • Custom modules
  • HIPAA compliance
  • Gmail and Outlook integration
  • Slack, Zoom, Teams integration
Start with Standard
Tier 3
Business
$39/month
Includes
  • Conversations
  • Unlimited *
  • All
  • 500 credits
  • Data retention
  • 2 years
Start with Business
ProfessionalPopular
$23/monthCheapest
Includes
  • AI agents
  • Process management
  • Inventory management
  • Predictive intelligence
  • Unlimited reports
  • Configure, Price, Quote (CPQ)
  • Custom portals
  • Customer journeys
  • Web-to-case forms
  • Customer portals
  • Google Ads integration
Start with Professional
Tier 4
Enterprise
$99/month
Includes
  • Conversations
  • Unlimited *
  • All
  • 800 credits
  • Data retention
  • 3 years
Start with Enterprise
Enterprise
$40/monthCheapest
Includes
  • Multi-team management
  • Reporting hierarchy
  • Custom buttons and functions
  • Extended field types
  • Sequential data collection
  • Approval process
  • Account Based Marketing
  • Developer sandbox
  • Field-level encryption
  • Extended AI capabilities
  • QuickBooks integration
Start with Enterprise
Tier 5
-
Bigin Express
$7/monthCheapest
Includes
  • Sales pipeline
  • Email integration
  • Built-in calling
  • Calendar integration
  • Appointment scheduling
  • Social Ads integration
  • Payment collection
  • Custom fields
  • Tags
  • QuickBooks integration
Start with Bigin Express

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Chatwoot

Open-source customer engagement suite with live chat

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Zoho CRM

Affordable CRM with AI assistant, automation, and analytics

View all Zoho CRM plans

What Reviewers Say

Frequently Asked Questions: Chatwoot vs Zoho CRM

Which is cheaper, Chatwoot or Zoho CRM?
As of August 2026, Zoho CRM starts at a lower price point. Chatwoot starts at $19/mo while Zoho CRM starts at $7/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Chatwoot have vs Zoho CRM?
Chatwoot offers 4 pricing plans, while Zoho CRM offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Chatwoot or Zoho CRM offer a free plan?
Yes, both Chatwoot and Zoho CRM offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
What is the most popular Zoho CRM plan?
The Professional plan is Zoho CRM's most popular tier, priced at $23/mo. Key features include AI agents, Process management, Inventory management.
What pricing models do Chatwoot and Zoho CRM use?
Chatwoot uses a open-source pricing model, while Zoho CRM uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Chatwoot and Zoho CRM compare for Customer Support?
Both Chatwoot and Zoho CRM are Customer Support tools. Chatwoot offers 4 plans starting at $19/mo, while Zoho CRM offers 5 plans starting at $7/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Chatwoot Official Pricing- Vendor pricing page
  2. Zoho CRM Official Pricing- Vendor pricing page

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