Fider vs Hiver: Pricing Comparison 2026
Side-by-side pricing comparison of Fider and Hiver. See all plans, features, and costs at a glance.
Bottom line: Fider starts at Custom pricing and Hiver starts at $25/mo. Compare all 8 pricing tiers side by side.
Last updated: March 16, 2026
Fider vs Hiver: Quick Pricing Facts
| Feature | Fider | Hiver |
|---|---|---|
| Starting Price | Custom pricing | $25/mo |
| Number of Plans | 4 | 4 |
| Free Tier | No | Yes |
| Pricing Model | open-source | per-seat |
| Annual Discount | N/A | N/A |
Fider and Hiver are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 39 features compared, so the best choice comes down to which features match your needs.
Hiver stands out with a free plan for getting started. Fider uses open-source pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Fider Try it free |  Hiver Try it free |
|---|---|---|
| Tier 1 | Create your Fider board, give it a title and a welcome message. Custom pricing | Free $0/monthCheapest Includes
|
| Tier 2 | Kick things off by adding a few ideas to your Fider board. Custom pricing | GrowthPopular $25/monthCheapest $25 / year Includes
|
| Tier 3 | Now you've got a public list of ideas, let the voting commence. Custom pricing | Pro $65/monthCheapest $65 / year Includes
|
| Tier 4 | Well done, you can sit back, and see which features and ideas your customers really want Custom pricing | Elite $105/monthCheapest $105 / year Includes
|
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Hiver
Hiver offers a free plan.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Hiver
Try Hiver freeWhich Should You Choose?
Choose Fider if:
- •Your team needs custom enterprise pricing—Fider offers negotiated terms for large deployments
- •You prioritize Fider's user experience and interface over price (both tools are similarly priced)
- •You need predictable billing — Fider's open-source model avoids surprise overages
Choose Hiver if:
- •You need a free plan with Ticketing and support channels, Email, Live Chat & Knowledge Base—Hiver offers no-cost access with no credit card required
- •You want more features built-in—Hiver offers 39 additional features across its plans
- •You prioritize Hiver's user experience and interface over price (both tools are similarly priced)
Hiver offers a free plan [1], eliminating the cost barrier for evaluation, while Fider requires paid subscription from the start. This gives Hiver a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Hiver's free tier, upgrading to a paid plan at approximately $25/mo provides substantial additional functionality. Compare this pricing path against Fider's tiering starting at Custom pricing to assess total cost of ownership over 12 months. Hiver's 4 tiers provide flexibility at different budgets, while Fider's 4 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Hiver is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Fider vs Hiver
How many pricing plans does Fider have vs Hiver?
Does Fider or Hiver offer a free plan?
Can I save money by paying annually for Fider or Hiver?
What is the most popular Hiver plan?
Does Fider or Hiver offer custom enterprise pricing?
What pricing models do Fider and Hiver use?
How do Fider and Hiver compare for Customer Support?
Sources
- Fider Official Pricing— Vendor pricing page
- Hiver Official Pricing— Vendor pricing page
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