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Customer Support

Fider vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Fider and Hiver. See all plans, features, and costs at a glance.

Bottom line: Fider starts at Custom pricing and Hiver starts at $25/mo. Compare all 8 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Fider freeTry Hiver freePrice updated 11d agoUpdated this month
Best Value

Hiver - Hiver offers a free plan.

Fider vs Hiver: Quick Pricing Facts

FeatureFiderHiver
Starting PriceCustom pricing$25/mo
Number of Plans44
Free TierNoYes
Pricing Modelopen-sourceper-seat
Annual DiscountN/AN/A

Fider and Hiver are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 43 features compared, so the best choice comes down to which features match your needs.

Hiver stands out with a free plan for getting started. Fider uses open-source pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Tier 1
Create your Fider board, give it a title and a welcome message.
Custom pricing
FREE
$0/monthCheapest
Includes
  • Email & Knowledge Base
  • Shared Inboxes
  • Collaboration
  • Views
  • Out of Office
  • Slack
  • Help center
  • 24*7 email and live chat support
Tier 2
Kick things off by adding a few ideas to your Fider board.
Custom pricing
GROWTH
$25/monthCheapest
Includes
  • AI Compose
  • AI Summarizer
  • Internal Knowledge Base
  • Followers & Collision Alerts
  • Custom Fields
  • Linked Conversations
  • Approvals
  • Automatic Assignment
  • Rule-based Automations
  • Analytics for Conversations
  • Basic integrations
Tier 3
Now you've got a public list of ideas, let the voting commence.
Custom pricing
PRO
$55/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Customer Portal
  • SLA & Business hours
  • CSAT Surveys
  • Load-balanced assignment
  • CSAT & SLA-based workflows
  • CSAT & Sentiment Reports
  • Reports on Users, Tags & SLA
  • Custom Reports
  • Premium integrations
  • Onboarding assistance
Tier 4
Now you can sit back, and see which features and ideas your customers really want
Custom pricing
ELITE
$85/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • AI QA
  • AI Insights COMING SOON
  • Skill-based routing
  • Custom Objects
  • Individual to Shared Inbox rules
  • Custom Roles
  • HIPAA compliance
  • OKTA SSO integration
  • Additional success services
  • Custom build hours

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Fider

Free open-source feature request and feedback platform

View all Fider plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Frequently Asked Questions: Fider vs Hiver

How many pricing plans does Fider have vs Hiver?
Fider offers 4 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Fider or Hiver offer a free plan?
Hiver offers a free plan, while Fider does not. If budget is a concern, Hiver lets you get started at no cost.
Does Fider or Hiver offer custom enterprise pricing?
Fider offers a custom-priced enterprise tier for larger teams. Hiver lists all its pricing publicly.
What pricing models do Fider and Hiver use?
Fider uses a open-source pricing model, while Hiver uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Fider and Hiver compare for Customer Support?
Both Fider and Hiver are Customer Support tools. Fider offers 4 plans starting at Custom pricing, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Fider Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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