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Customer Support

Fider vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Fider and Hiver. See all plans, features, and costs at a glance.

Bottom line: Fider starts at Custom pricing and Hiver starts at $25/mo. Compare all 8 pricing tiers side by side.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Fider freeTry Hiver freeUpdated this monthPrice updated 7d ago
Best Value

Hiver - Hiver offers better overall value.

Fider vs Hiver: Quick Pricing Facts

FeatureFiderHiver
Starting PriceCustom pricing$25/mo
Number of Plans44
Free TierNoNo
Pricing Modelopen-sourceper-seat
Annual DiscountN/AN/A

Fider and Hiver are both priced at Custom pricing, making them equally accessible Customer Support tools. Together they offer 8 pricing plans with 31 features compared, so the best choice comes down to which features match your needs.

Fider uses open-source pricing while Hiver uses per-seat pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Tier 1
Create your Fider board, give it a title and a welcome message.
Custom pricing
Growth
$25/monthCheapest
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Tier 2
Kick things off by adding a few ideas to your Fider board.
Custom pricing
ProPopular
$55/monthCheapest
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Tier 3
Now you've got a public list of ideas, let the voting commence.
Custom pricing
Elite
$85/monthCheapest
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Tier 4
Now you can sit back, and see which features and ideas your customers really want
Custom pricing
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.

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Fider

Free open-source feature request and feedback platform

View all Fider plans

Hiver

Gmail-based helpdesk for customer support teams

View all Hiver plans

Frequently Asked Questions: Fider vs Hiver

How many pricing plans does Fider have vs Hiver?
Fider offers 4 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Fider or Hiver offer custom enterprise pricing?
Yes, both Fider and Hiver offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Fider and Hiver use?
Fider uses a open-source pricing model, while Hiver uses per-seat pricing. The right model depends on your team size and usage patterns.
How do Fider and Hiver compare for Customer Support?
Both Fider and Hiver are Customer Support tools. Fider offers 4 plans starting at Custom pricing, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Fider Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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