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Freshsales vs Zoho CRM: Pricing Comparison 2026

Side-by-side pricing comparison of Freshsales and Zoho CRM. See all plans, features, and costs at a glance.

Bottom line: Zoho CRM starts at $7/mo, making it $2/mo cheaper than Freshsales ($9/mo). Zoho CRM offers a free plan.

Last updated: August 10, 2026

Data compiled by Arthur Jacquemin
Updated August 10, 2026
Try Freshsales freeTry Zoho CRM freeAffiliatePrice updated today

Freshsales vs Zoho CRM: Quick Pricing Facts

FeatureFreshsalesZoho CRM
Starting Price$9/mo$7/mo
Number of Plans27
Free TierNoYes
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Zoho CRM is the more affordable option, starting at $7/mo compared to Freshsales' $9/mo. Both are CRM tools with 9 combined pricing plans and 73 features compared.

Zoho CRM stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your CRM needs.

Pricing Plans
Freshsales
Freshsales
Try free
Zoho CRM
Zoho CRM
Try freeAffiliate
Tier 1
Includes
$9/monthCheapest
Includes
  • Kanban View for Contacts, Accounts, and Deals
  • Contact Lifecycle Stages
  • Built-in Chat, Email, & Phone
  • Email Templates
  • Custom Fields
  • Basic Workflows
  • Contextual Collaboration with Slack
  • Product Catalog
  • Curated Reports
  • Freshworks Marketplace
  • 1 CPQ license
  • Mobile App
  • 24x5 Support
Start with Includes
Standard
$14/month
Includes
  • Workflows & assignment rulesAutomate your day-to-day activities with workflows.
  • AI agents Build and deploy AI agents to automate sales activities.
  • CadencesAutomate multichannel lead follow-up sequences.
  • Reports & dashboardsBuild custom reports and dashboards to view your business performance.
  • Sales forecastingSet your team for long-term success with achievable goals and keep track of business performance.
  • Self service kiosksA no-code customization tool to create custom screens, record actions, and execute custom functions.
Start with Standard
Tier 2
Everything in Pro, plus
$59/month
Includes
  • Field-level Permissions
  • Custom Modules
  • Forecasting Insights by Freddy AI
  • Workflows for Custom Modules
  • Sandbox
  • Audit Logs
Start with Everything in Pro, plus
Professional
$23/monthCheapest
Includes
  • CPQMatch products to customer requirements and streamline quote management with built-in price rules.
  • Email intelligenceGet AI insights for emails, like contextual summaries, intent and sentiment analysis, and subject line suggestions.
  • Process automationBuild a step-by-step blueprint to guide your sales reps at every stage.
  • WidgetsCreate widgets to perform functions that utilize data from third-party applications.
  • Inventory managementManage all your invoices, sales and purchase orders, products, and vendors.
  • Google Ads integrationPlan your campaigns by connecting Google Ads with Zoho CRM
Start with Professional
Tier 3
-
EnterprisePopular
$40/monthCheapest
Includes
  • AI sales assistantGain insights, predictions, and recommendations from Zia.
  • Journey orchestrationBuild end-to-end customer journeys and delivering personalized experiences.
  • Territory managementAssign leads, customers, and accounts to sales reps based on product line, geography, and verticals.
  • Custom functionsBuild low-code workflows to automate enterprise operations across different apps.
  • WizardsReplace endless CRM forms with shorter, sequential forms using wizards.
  • Customer portalsUse portals to grant customers, partners, and vendors access to relevant information in your CRM.
Start with Enterprise
Tier 4
-
Ultimate
$52/monthCheapest
Includes
  • Enhanced feature limits
  • ConsultingBuild a bespoke version of Zoho CRM.
  • Migration assistanceGet expert help for data migration.
  • Custom AI/MLGet daily free calls to our ML platform, QuickML, to build your own ML models.
  • Data preparationMerge and segregate similar datasets into single tables for easier analysis and reporting.
Start with Ultimate
Tier 5
-
Starter
$20/monthCheapest
Includes
  • Sales forecastingTrack progress and estimate future sales using your pipeline insights
  • Team moduleManage your team, roles, and collaboration settings
  • 2500 workflow rulesRules that run when records meet specific criteria
  • 5 CRM Marketplace extensionsPlug-and-play integrations from the Marketplace
  • Ticket managementView, assign, and resolve support tickets.
  • Agent productivityTools that help agents work faster
  • 5 customer support channelsManage customer interactions from different channels
  • Unlimited emailsHandle all customer emails
  • 1 chatbot
  • 25K bot sessionsYour chatbot can handle upto 25K chat sessions per month.
  • Visitor insights (50K visitors/month) View a real-time list of all your website visitors categorized based on your chosen criteria like location, time spent, traffic source, and more.
  • Unlimited projects
Start with Starter
Tier 6
-
Free
$0/monthCheapest
Includes
  • Contact management
  • Follow-up reminders
  • Workflow automation
  • Custom email templates
  • Tasks, meetings & calls
  • Data import and export
  • Standard reports
  • APIs
  • Mobile apps
Start with Free
Tier 7
-
Bigin Express
$7/monthCheapest
Includes
  • Sales pipeline
  • Email integration
  • Built-in calling
  • Calendar integration
  • Appointment scheduling
  • Social Ads integration
  • Payment collection
  • Custom fields
  • Tags
  • QuickBooks integration
Start with Bigin Express

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Freshsales

AI-powered CRM with built-in phone, email, and chat

View all Freshsales plans

Zoho CRM

Affordable CRM with AI assistant, automation, and analytics

View all Zoho CRM plans

What Reviewers Say

Which Should You Choose?

Choose Freshsales if:

  • •You want a clean, modern interface with built-in phone, email, and chat communication channels
  • •AI-powered lead scoring and deal insights (Freddy AI) at mid-tier pricing are important to you
  • •Your team integrates with Freshworks products like Freshdesk and Freshchat for unified customer experience
  • •You prefer fewer configuration decisions - Freshsales plans are straightforward with less complexity

Choose Zoho CRM if:

  • •Deep customization with custom modules, Deluge scripting, and programmable workflows is a requirement
  • •You want to leverage 45+ Zoho apps (Books, Desk, Mail, Projects) for a unified business platform
  • •Multi-currency, territory management, and global operations support matter for your team
  • •Budget optimization is critical - Zoho CRM Standard at $20/user/month includes features Freshsales charges more for

Freshsales and Zoho CRM both originate from companies that offer broad business software suites, creating a natural comparison. Freshsales Growth at $11/user/month is one of the most affordable CRM entry points, including email templates, workflows, and Freddy AI basics. Zoho CRM Standard at $20/user/month costs more at the entry level but includes workflow automation and scoring rules that match Freshsales' mid-tier features. At higher tiers, the gap narrows. Freshsales Enterprise at $71/user/month and Zoho CRM Ultimate at $65/user/month offer comparable capabilities - AI insights, advanced customization, and multi-pipeline support. Zoho edges ahead on configurability: custom modules, Deluge scripting, and Canvas design view let you reshape the CRM to match any workflow. Freshsales differentiates on built-in communication. Its native phone dialer, email, and chat channels create a unified sales communication hub. Zoho CRM can achieve similar results through Zoho PhoneBridge and Zoho SalesIQ integrations, but it requires configuring multiple Zoho products. For teams that want a simple, communication-first CRM with AI features at low entry pricing, Freshsales offers a faster path to value. For teams that need deep customization, multi-app ecosystem integration, and enterprise-grade configurability, Zoho CRM's breadth justifies the slightly higher entry price.

Try Zoho CRM freeFree plan available
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Frequently Asked Questions: Freshsales vs Zoho CRM

Which is cheaper, Freshsales or Zoho CRM?
As of August 2026, Zoho CRM starts at a lower price point. Freshsales starts at $9/mo while Zoho CRM starts at $7/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Freshsales have vs Zoho CRM?
Freshsales offers 2 pricing plans, while Zoho CRM offers 7 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Freshsales or Zoho CRM offer a free plan?
Zoho CRM offers a free plan, while Freshsales does not. If budget is a concern, Zoho CRM lets you get started at no cost.
What is the most popular Zoho CRM plan?
The Enterprise plan is Zoho CRM's most popular tier, priced at $40/mo. Key features include AI sales assistantGain insights, predictions, and recommendations from Zia., Journey orchestrationBuild end-to-end customer journeys and delivering personalized experiences., Territory managementAssign leads, customers, and accounts to sales reps based on product line, geography, and verticals..
How do Freshsales and Zoho CRM compare for CRM?
Both Freshsales and Zoho CRM are CRM tools. Freshsales offers 2 plans starting at $9/mo, while Zoho CRM offers 7 plans starting at $7/mo. Review the feature breakdowns above to see which better fits your CRM needs.
AI Recommendations

Sources

  1. Freshsales Official Pricing- Vendor pricing page
  2. Zoho CRM Official Pricing- Vendor pricing page

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