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Customer Support

Front vs Helpshift: Pricing Comparison 2026

Side-by-side pricing comparison of Front and Helpshift. See all plans, features, and costs at a glance.

Bottom line: Front starts at $25/mo, making it $24/mo cheaper than Helpshift ($49/mo). Helpshift offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Front freeTry Helpshift freePrice updated 12d agoUpdated this month
Best Value

Helpshift - Helpshift offers a free plan, offers 5 tiers vs 3.

Front vs Helpshift: Quick Pricing Facts

FeatureFrontHelpshift
Starting Price$25/mo$49/mo
Number of Plans35
Free TierNoYes
Pricing Modelper-seatusage-based
Annual DiscountN/AN/A

Front is the more affordable option, starting at $25/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 8 combined pricing plans and 29 features compared. At comparable tiers, the monthly price difference is $6.

Helpshift stands out with a free plan for getting started. Front uses per-seat pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Front
Helpshift
Helpshift
Try free
Tier 1
Starter
$25/month
Includes
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • AI add-ons available
Start with Starter
Free
$0/monthCheapest
Includes
  • Basic support features
  • Limited user access
Start with Free
Tier 2
Professional
$65/month
Includes
  • Omnichannel (email, SMS, social, etc.)
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI add-ons available
Start with Professional
Starter
$49/monthCheapest
$588 / year
Includes
  • Advanced support features
  • Up to 100 users
  • Email support
Start with Starter
Tier 3
EnterprisePopular
$105/month
Includes
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included
Start with Enterprise
ProPopular
$99/monthCheapest
$1188 / year
Includes
  • All Starter features
  • Up to 500 users
  • Priority support
Start with Pro
Tier 4
-
Business
$199/monthCheapest
$2388 / year
Includes
  • All Pro features
  • Custom integrations
  • Dedicated account manager
Start with Business
Tier 5
-
Enterprise
Custom pricing
Includes
  • All Business features
  • Unlimited users
  • Custom pricing
Start with Enterprise

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Try Front freeFrom $25/moTry Helpshift freeFree plan available
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Front

Shared inbox platform for team email and communication

View all Front plans

Helpshift

In-app customer support and messaging for mobile apps

View all Helpshift plans

Frequently Asked Questions: Front vs Helpshift

Which is cheaper, Front or Helpshift?
As of July 2026, Front starts at a lower price point. Front starts at $25/mo while Helpshift starts at $49/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Front have vs Helpshift?
Front offers 3 pricing plans, while Helpshift offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Front or Helpshift offer a free plan?
Helpshift offers a free plan, while Front does not. If budget is a concern, Helpshift lets you get started at no cost.
Can I save money by paying annually for Front or Helpshift?
Both Front and Helpshift offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Front plan?
The Enterprise plan is Front's most popular tier, priced at $105/mo. Key features include Smart rules, Unlimited rules and macros, Multi-language knowledge base.
What is the most popular Helpshift plan?
The Pro plan is Helpshift's most popular tier, priced at $99/mo. Key features include All Starter features, Up to 500 users, Priority support.
Does Front or Helpshift offer custom enterprise pricing?
Helpshift offers a custom-priced enterprise tier for larger teams. Front lists all its pricing publicly.
AI Recommendations

Sources

  1. Front Official Pricing- Vendor pricing page
  2. Helpshift Official Pricing- Vendor pricing page

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