Front vs Helpshift: Pricing Comparison 2026
Side-by-side pricing comparison of Front and Helpshift. See all plans, features, and costs at a glance.
Bottom line: Front starts at $25/mo, making it $24/mo cheaper than Helpshift ($49/mo). Helpshift offers a free plan.
Last updated: March 16, 2026
Front vs Helpshift: Quick Pricing Facts
| Feature | Front | Helpshift |
|---|---|---|
| Starting Price | $25/mo | $49/mo |
| Number of Plans | 3 | 5 |
| Free Tier | No | Yes |
| Pricing Model | per-seat | usage-based |
| Annual Discount | N/A | N/A |
Front is the more affordable option, starting at $25/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 8 combined pricing plans and 29 features compared. At comparable tiers, the monthly price difference is $6.
Helpshift stands out with a free plan for getting started. Front uses per-seat pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Front Try it free |  Helpshift Try it free |
|---|---|---|
| Tier 1 | Starter $25/month Includes
| |
| Tier 2 | Professional $65/month Includes
| Starter $49/monthCheapest $588 / year Includes
|
| Tier 3 | EnterprisePopular $105/month Includes
| ProPopular $99/monthCheapest $1188 / year Includes
|
| Tier 4 | — | Business $199/monthCheapest $2388 / year Includes
|
| Tier 5 | — | Enterprise Custom pricing Includes
|
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Helpshift
Helpshift offers a free plan, offers 5 tiers vs 3.
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Helpshift
Try Helpshift freeWhich Should You Choose?
Choose Front if:
- •You want lower per-user costs—Front starts at $25/mo, saving $24/mo compared to Helpshift at $49/mo
- •You want more features built-in—Front offers 1 additional features across its plans
- •You want Front's approach to incremental feature unlocking across its 3 pricing tiers
Choose Helpshift if:
- •You need a free plan with Basic support features, Limited user access—Helpshift offers no-cost access with no credit card required
- •You need 5 pricing tiers for flexible team sizing—more options mean less overpaying for features you don't need
- •Your team needs custom enterprise pricing—Helpshift offers negotiated terms for large deployments
Helpshift offers a free plan [1], eliminating the cost barrier for evaluation, while Front requires paid subscription from the start. This gives Helpshift a significant advantage for teams with budget constraints or extended trial periods. Once you outgrow Helpshift's free tier, upgrading to a paid plan at approximately $99/mo provides substantial additional functionality. Compare this pricing path against Front's tiering starting at $25/mo to assess total cost of ownership over 12 months. Helpshift's 5 tiers provide flexibility at different budgets, while Front's 3 tiers structure may force you into higher-cost plans than necessary for your use case. If evaluation cost matters to your decision, Helpshift is the obvious starting point with zero financial commitment. Use the free tier to validate core functionality before committing to paid plans from either tool.
Frequently Asked Questions: Front vs Helpshift
Which is cheaper, Front or Helpshift?
How many pricing plans does Front have vs Helpshift?
Does Front or Helpshift offer a free plan?
Can I save money by paying annually for Front or Helpshift?
What is the most popular Front plan?
What is the most popular Helpshift plan?
Does Front or Helpshift offer custom enterprise pricing?
Sources
- Front Official Pricing— Vendor pricing page
- Helpshift Official Pricing— Vendor pricing page
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