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Customer Support

Front vs Tidio: Pricing Comparison 2026

Side-by-side pricing comparison of Front and Tidio. See all plans, features, and costs at a glance.

Bottom line: Tidio starts at $24.17/mo, making it $1/mo cheaper than Front ($25/mo). Tidio offers a free plan.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Try Front freeTry Tidio freePrice updated 11d agoUpdated this month
Best Value

Tidio - Tidio offers a free plan, starts at $0.8299999999999983/mo lower ($24.17/mo vs $25/mo), offers 5 tiers vs 3.

Front vs Tidio: Quick Pricing Facts

FeatureFrontTidio
Starting Price$25/mo$24.17/mo
Number of Plans35
Free TierNoYes
Pricing Modelper-seatfreemium
Annual DiscountN/AN/A

Tidio is the more affordable option, starting at $24.17/mo compared to Front's $25/mo. Both are Customer Support tools with 8 combined pricing plans and 34 features compared.

Tidio stands out with a free plan for getting started. Front uses per-seat pricing while Tidio uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Front
Tidio
Tier 1
Starter
$25/month
Includes
  • Shared inbox and ticketing
  • AI Topics and up to 10 automation rules
  • Basic analytics
  • No-code public knowledge base
  • AI add-ons available
Start with Starter
Free
$0/monthCheapest
Includes
  • 50 Billable conversations
  • 100 visitors reached
  • Live chat & Ticketing
Start with Free
Tier 2
Professional
$65/month
Includes
  • Omnichannel (email, SMS, social, etc.)
  • Macros and up to 20 automation rules
  • Advanced analytics
  • Multiple workspaces, SSO, and SCIM
  • AI add-ons available
Start with Professional
Starter
$24/monthCheapest
$24 / year
Includes
  • 100 Billable conversations
  • 50 Lyro AI Agent conversations
  • Live chat & Ticketing
  • Basic analytics
Start with Starter
Tier 3
EnterprisePopular
$105/month
Includes
  • Smart rules
  • Unlimited rules and macros
  • Multi-language knowledge base
  • Custom roles and permissions
  • AI Copilot, QA, and CSAT included
Start with Enterprise
Growth
$49/monthCheapest
$49 / year
Includes
  • From 250 Billable conversations
  • Advanced analytics
  • User permissions
  • Automatic chat assignment
Start with Growth
Tier 4
-
Plus
$749/monthCheapest
$749 / year
Includes
  • Custom Billable conversations
  • Departments
  • Multiproject
  • Custom branding
Start with Plus
Tier 5
-
Premium
Custom pricing
Includes
  • Custom Billable conversations
  • Guaranteed 50% Lyro AI resolution rate
  • Pay-per-resolution billing
  • Mobile SDK
Start with Premium

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Front

Shared inbox platform for team email and communication

View all Front plans

Tidio

Live chat, chatbot, and email marketing for businesses

View all Tidio plans

Frequently Asked Questions: Front vs Tidio

Which is cheaper, Front or Tidio?
As of July 2026, Tidio starts at a lower price point. Front starts at $25/mo while Tidio starts at $24.17/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Front have vs Tidio?
Front offers 3 pricing plans, while Tidio offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Front or Tidio offer a free plan?
Tidio offers a free plan, while Front does not. If budget is a concern, Tidio lets you get started at no cost.
Can I save money by paying annually for Front or Tidio?
Both Front and Tidio offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Front plan?
The Enterprise plan is Front's most popular tier, priced at $105/mo. Key features include Smart rules, Unlimited rules and macros, Multi-language knowledge base.
Does Front or Tidio offer custom enterprise pricing?
Tidio offers a custom-priced enterprise tier for larger teams. Front lists all its pricing publicly.
What pricing models do Front and Tidio use?
Front uses a per-seat pricing model, while Tidio uses freemium pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Front Official Pricing- Vendor pricing page
  2. Tidio Official Pricing- Vendor pricing page

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