Gladly vs Helpshift: Pricing Comparison 2026
Side-by-side pricing comparison of Gladly and Helpshift. See all plans, features, and costs at a glance.
Bottom line: Gladly starts at $29/mo, making it $20/mo cheaper than Helpshift ($49/mo). Gladly offers a free plan.
Last updated: March 16, 2026
Gladly vs Helpshift: Quick Pricing Facts
| Feature | Gladly | Helpshift |
|---|---|---|
| Starting Price | $29/mo | $49/mo |
| Number of Plans | 5 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | per-seat | usage-based |
| Annual Discount | N/A | N/A |
Gladly is the more affordable option, starting at $29/mo compared to Helpshift's $49/mo. Both are Customer Support tools with 10 combined pricing plans and 29 features compared.
Both tools offer free plans, making them accessible for teams on a budget. Gladly uses per-seat pricing while Helpshift uses usage-based pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Gladly Try it free |  Helpshift Try it free |
|---|---|---|
| Tier 1 | ||
| Tier 2 | Starter $29/monthCheapest $29 / year Includes
| Starter $49/month $588 / year Includes
|
| Tier 3 | ProPopular $99/monthCheapest $99 / year Includes
| ProPopular $99/monthCheapest $1188 / year Includes
|
| Tier 4 | Business $199/monthCheapest $199 / year Includes
| Business $199/monthCheapest $2388 / year Includes
|
| Tier 5 | Enterprise Custom pricing Includes
| Enterprise Custom pricing Includes
|
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Gladly
Gladly offers a free plan, starts at $20/mo lower ($29/mo vs $49/mo).
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Gladly
Try Gladly freeWhich Should You Choose?
Choose Gladly if:
- •You want lower per-user costs—Gladly starts at $29/mo, saving $20/mo compared to Helpshift at $49/mo
- •You prefer Gladly's free tier features—Basic features, Limited support
- •You want more features built-in—Gladly offers 1 additional features across its plans
Choose Helpshift if:
- •You prefer Helpshift's free tier features—Basic support features, Limited user access
- •You need predictable billing — Helpshift's usage-based model avoids surprise overages
- •Helpshift's feature bundling aligns with how Customer Support teams actually work day-to-day
Both Gladly and Helpshift offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Gladly includes 2 features, while Helpshift includes 2 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. When upgrading to paid tiers, Helpshift offers better value at approximately $0.00/mo difference for comparable tier levels. Plan accordingly if your team will graduate from the free tier within 12 months. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Gladly vs Helpshift
Which is cheaper, Gladly or Helpshift?
How many pricing plans does Gladly have vs Helpshift?
Does Gladly or Helpshift offer a free plan?
Can I save money by paying annually for Gladly or Helpshift?
What is the most popular Gladly plan?
What is the most popular Helpshift plan?
Does Gladly or Helpshift offer custom enterprise pricing?
Sources
- Gladly Official Pricing— Vendor pricing page
- Helpshift Official Pricing— Vendor pricing page
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