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Customer Support

Gladly vs LiveChat: Pricing Comparison 2026

Side-by-side pricing comparison of Gladly and LiveChat. See all plans, features, and costs at a glance.

Bottom line: LiveChat starts at $19/mo, making it $10/mo cheaper than Gladly ($29/mo). Gladly offers a free plan.

Last updated: August 17, 2026

Data compiled by Arthur Jacquemin
Updated August 17, 2026
Try Gladly freeTry LiveChat freePrice updated today
Best Value

Gladly - Gladly offers a free plan, offers 5 tiers vs 4.

Gladly vs LiveChat: Quick Pricing Facts

FeatureGladlyLiveChat
Starting Price$29/mo$19/mo
Number of Plans54
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

LiveChat is the more affordable option, starting at $19/mo compared to Gladly's $29/mo. Both are Customer Support tools with 9 combined pricing plans and 48 features compared.

Gladly stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gladly
Gladly
Try free
LiveChat
LiveChat
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited support
Start with Free
Starter
$19/month
Includes
  • Text Intelligence
  • Track up to 100 visitors
  • 1 recurring campaign
  • 60-day chat history
  • Basic widget customization
  • 24/7/365 Support
  • 1 user
Start with Starter
Tier 2
Starter
$29/monthCheapest
$29 / year
Includes
  • All Free features
  • Email support
  • Basic analytics
Start with Starter
Team
$49/month
Includes
  • Text Intelligence
  • Track up to 400 visitors
  • Unlimited campaigns
  • Unlimited chat history
  • Full widget customization
  • Basic reporting
  • Unlimited users
Start with Team
Tier 3
ProPopular
$99/month
$99 / year
Includes
  • All Starter features
  • Phone support
  • Advanced analytics
  • Custom integrations
Start with Pro
Business
$79/monthCheapest
Includes
  • Text Intelligence
  • Track up to 1000 visitors
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Advanced reporting
  • Agent performance
  • SMS and Apple Messages for Business
Start with Business
Tier 4
Business
$199/monthCheapest
$199 / year
Includes
  • All Pro features
  • Dedicated account manager
  • Priority support
Start with Business
Enterprise
Custom pricing
Includes
  • Text Intelligence
  • Customize tracking limit
  • Support from Product Expert
  • Dedicated onboarding
  • White label chat widget
  • Software engineer support
  • Single Sign-on (SSO)
  • HIPAA Compliance
  • Alternative payment terms
  • Professional services
  • Service level agreements (SLAs)
Start with Enterprise
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • Scalability options
Start with Enterprise
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Gladly

People-centered customer service platform

View all Gladly plans

LiveChat

Live chat and help desk software for customer service

View all LiveChat plans

Frequently Asked Questions: Gladly vs LiveChat

Which is cheaper, Gladly or LiveChat?
As of August 2026, LiveChat starts at a lower price point. Gladly starts at $29/mo while LiveChat starts at $19/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Gladly have vs LiveChat?
Gladly offers 5 pricing plans, while LiveChat offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Gladly or LiveChat offer a free plan?
Gladly offers a free plan, while LiveChat does not. If budget is a concern, Gladly lets you get started at no cost.
Can I save money by paying annually for Gladly or LiveChat?
Both Gladly and LiveChat offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Gladly plan?
The Pro plan is Gladly's most popular tier, priced at $99/mo. Key features include All Starter features, Phone support, Advanced analytics.
Does Gladly or LiveChat offer custom enterprise pricing?
Yes, both Gladly and LiveChat offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
How do Gladly and LiveChat compare for Customer Support?
Both Gladly and LiveChat are Customer Support tools. Gladly offers 5 plans starting at $29/mo, while LiveChat offers 4 plans starting at $19/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Gladly Official Pricing- Vendor pricing page
  2. LiveChat Official Pricing- Vendor pricing page

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