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Customer Support

Gladly vs Olark: Pricing Comparison 2026

Side-by-side pricing comparison of Gladly and Olark. See all plans, features, and costs at a glance.

Bottom line: Gladly starts at $29/mo and Olark starts at $29/mo. Compare all 7 pricing tiers side by side.

Last updated: July 6, 2026

Data compiled by Arthur Jacquemin
Updated July 6, 2026
Best Value

Gladly - Gladly offers a free plan, offers 5 tiers vs 2.

Gladly vs Olark: Quick Pricing Facts

FeatureGladlyOlark
Starting Price$29/mo$29/mo
Number of Plans52
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Gladly and Olark are both priced at $29/mo, making them equally accessible Customer Support tools. Together they offer 7 pricing plans with 31 features compared, so the best choice comes down to which features match your needs.

Gladly stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gladly
Gladly
Try free
Tier 1
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited support
Olark Standard
$29/month
Includes
  • Customizable chatbox
  • Advanced reporting
  • Agent groups
  • Targeted chat
  • Basic integrations
  • Comprehensive security
  • Email and chat support
  • Built in WCAG 2.1 AA accessibility certification
Tier 2
Starter
$29/monthCheapest
$29 / year
Includes
  • All Free features
  • Email support
  • Basic analytics
Olark Pro
Custom pricing
Includes
  • Powerful chatbots, AI & automation
  • All Powerups included
  • Dedicated account manager
  • Live training
  • Professional services including legal and procurement
  • Video chat, SMS, or call us for help
  • Custom chat routing
  • First priority in our support queue
Tier 3
ProPopular
$99/monthCheapest
$99 / year
Includes
  • All Starter features
  • Phone support
  • Advanced analytics
  • Custom integrations
-
Tier 4
Business
$199/monthCheapest
$199 / year
Includes
  • All Pro features
  • Dedicated account manager
  • Priority support
-
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • Scalability options
-

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Gladly

People-centered customer service platform

View all Gladly plans

Olark

Live chat software for sales and customer support

View all Olark plans

Frequently Asked Questions: Gladly vs Olark

Which is cheaper, Gladly or Olark?
As of August 2026, both Gladly and Olark start at the same price of $29/mo. Compare their features at each tier to determine which offers better value for your needs.
How many pricing plans does Gladly have vs Olark?
Gladly offers 5 pricing plans, while Olark offers 2 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Gladly or Olark offer a free plan?
Gladly offers a free plan, while Olark does not. If budget is a concern, Gladly lets you get started at no cost.
Can I save money by paying annually for Gladly or Olark?
Both Gladly and Olark offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Gladly plan?
The Pro plan is Gladly's most popular tier, priced at $99/mo. Key features include All Starter features, Phone support, Advanced analytics.
Does Gladly or Olark offer custom enterprise pricing?
Yes, both Gladly and Olark offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
How do Gladly and Olark compare for Customer Support?
Both Gladly and Olark are Customer Support tools. Gladly offers 5 plans starting at $29/mo, while Olark offers 2 plans starting at $29/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Gladly Official Pricing- Vendor pricing page
  2. Olark Official Pricing- Vendor pricing page

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