Gladly vs Tidio: Pricing Comparison 2026
Side-by-side pricing comparison of Gladly and Tidio. See all plans, features, and costs at a glance.
Bottom line: Tidio starts at $24.17/mo, making it $5/mo cheaper than Gladly ($29/mo). Gladly offers a free plan.
Last updated: March 16, 2026
Gladly vs Tidio: Quick Pricing Facts
| Feature | Gladly | Tidio |
|---|---|---|
| Starting Price | $29/mo | $24.17/mo |
| Number of Plans | 5 | 5 |
| Free Tier | Yes | Yes |
| Pricing Model | per-seat | freemium |
| Annual Discount | N/A | N/A |
Tidio is the more affordable option, starting at $24.17/mo compared to Gladly's $29/mo. Both are Customer Support tools with 10 combined pricing plans and 34 features compared.
Both tools offer free plans, making them accessible for teams on a budget. Gladly uses per-seat pricing while Tidio uses freemium pricing, which may affect your total cost at scale.
Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.
| Pricing Plans |  Gladly Try it free |  Tidio Try it free |
|---|---|---|
| Tier 1 | Free $0/monthCheapest Includes
| |
| Tier 2 | Starter $24/monthCheapest $24 / year Includes
| |
| Tier 3 | ProPopular $99/month $99 / year Includes
| Growth $49/monthCheapest $49 / year Includes
|
| Tier 4 | Business $199/monthCheapest $199 / year Includes
| Plus $749/month $749 / year Includes
|
| Tier 5 | Enterprise Custom pricing Includes
| Premium Custom pricing Includes
|
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Tidio
Tidio offers a free plan, starts at $4.829999999999998/mo lower ($24.17/mo vs $29/mo).
Based on pricing data only. Review the full comparison below for your specific needs.
Best value: Tidio
Try Tidio freeWhich Should You Choose?
Choose Gladly if:
- •You prefer Gladly's free tier features—Basic features, Limited support
- •You prioritize Gladly's user experience and interface over price (both tools are similarly priced)
- •You want Gladly's approach to incremental feature unlocking across its 5 pricing tiers
Choose Tidio if:
- •You want lower per-user costs—Tidio starts at $24.17/mo, saving $4.829999999999998/mo compared to Gladly at $29/mo
- •You prefer Tidio's free tier features—50 Billable conversations, 100 visitors reached
- •You want more features built-in—Tidio offers 4 additional features across its plans
Both Gladly and Tidio offer free plans [1], eliminating cost barriers for evaluation. This means you can test both tools thoroughly with your actual workflows before any financial commitment. The free tiers differ in scope: Gladly includes 2 features, while Tidio includes 3 features. Evaluate which free tier matches your evaluation needs before deciding to upgrade. Your best approach is to activate both free trials and evaluate which tool's workflow, integrations, and user experience align better with your team's needs before committing to paid plans.
Frequently Asked Questions: Gladly vs Tidio
Which is cheaper, Gladly or Tidio?
How many pricing plans does Gladly have vs Tidio?
Does Gladly or Tidio offer a free plan?
Can I save money by paying annually for Gladly or Tidio?
What is the most popular Gladly plan?
Does Gladly or Tidio offer custom enterprise pricing?
What pricing models do Gladly and Tidio use?
Sources
- Gladly Official Pricing— Vendor pricing page
- Tidio Official Pricing— Vendor pricing page
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