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Customer Support

Gladly vs Tidio: Pricing Comparison 2026

Side-by-side pricing comparison of Gladly and Tidio. See all plans, features, and costs at a glance.

Bottom line: Tidio starts at $24.17/mo, making it $5/mo cheaper than Gladly ($29/mo). Gladly offers a free plan.

Last updated: July 2, 2026

Data compiled by Arthur Jacquemin
Updated July 2, 2026
Try Gladly freeTry Tidio free
Best Value

Tidio - Tidio offers a free plan, starts at $4.829999999999998/mo lower ($24.17/mo vs $29/mo).

Gladly vs Tidio: Quick Pricing Facts

FeatureGladlyTidio
Starting Price$29/mo$24.17/mo
Number of Plans55
Free TierYesYes
Pricing Modelper-seatfreemium
Annual DiscountN/AN/A

Tidio is the more affordable option, starting at $24.17/mo compared to Gladly's $29/mo. Both are Customer Support tools with 10 combined pricing plans and 34 features compared.

Both tools offer free plans, making them accessible for teams on a budget. Gladly uses per-seat pricing while Tidio uses freemium pricing, which may affect your total cost at scale.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Gladly
Gladly
Try free
Tidio
Tier 1
Free
$0/monthCheapest
Includes
  • Basic features
  • Limited support
Start with Free
Free
$0/monthCheapest
Includes
  • 50 Billable conversations
  • 100 visitors reached
  • Live chat & Ticketing
Start with Free
Tier 2
Starter
$29/month
$29 / year
Includes
  • All Free features
  • Email support
  • Basic analytics
Start with Starter
Starter
$24/monthCheapest
$24 / year
Includes
  • 100 Billable conversations
  • 50 Lyro AI Agent conversations
  • Live chat & Ticketing
  • Basic analytics
Start with Starter
Tier 3
ProPopular
$99/month
$99 / year
Includes
  • All Starter features
  • Phone support
  • Advanced analytics
  • Custom integrations
Start with Pro
Growth
$49/monthCheapest
$49 / year
Includes
  • From 250 Billable conversations
  • Advanced analytics
  • User permissions
  • Automatic chat assignment
Start with Growth
Tier 4
Business
$199/monthCheapest
$199 / year
Includes
  • All Pro features
  • Dedicated account manager
  • Priority support
Start with Business
Plus
$749/month
$749 / year
Includes
  • Custom Billable conversations
  • Departments
  • Multiproject
  • Custom branding
Start with Plus
Tier 5
Enterprise
Custom pricing
Includes
  • All Business features
  • Custom solutions
  • Scalability options
Start with Enterprise
Premium
Custom pricing
Includes
  • Custom Billable conversations
  • Guaranteed 50% Lyro AI resolution rate
  • Pay-per-resolution billing
  • Mobile SDK
Start with Premium

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Gladly

People-centered customer service platform

View all Gladly plans

Tidio

Live chat, chatbot, and email marketing for businesses

View all Tidio plans

Frequently Asked Questions: Gladly vs Tidio

Which is cheaper, Gladly or Tidio?
As of August 2026, Tidio starts at a lower price point. Gladly starts at $29/mo while Tidio starts at $24.17/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Gladly have vs Tidio?
Gladly offers 5 pricing plans, while Tidio offers 5 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Gladly or Tidio offer a free plan?
Yes, both Gladly and Tidio offer free plans. Compare the feature limits of each free tier to see which better fits your use case before upgrading.
Can I save money by paying annually for Gladly or Tidio?
Both Gladly and Tidio offer annual billing options. Check each plan's yearly pricing for potential savings compared to monthly billing.
What is the most popular Gladly plan?
The Pro plan is Gladly's most popular tier, priced at $99/mo. Key features include All Starter features, Phone support, Advanced analytics.
Does Gladly or Tidio offer custom enterprise pricing?
Yes, both Gladly and Tidio offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
What pricing models do Gladly and Tidio use?
Gladly uses a per-seat pricing model, while Tidio uses freemium pricing. The right model depends on your team size and usage patterns.
AI Recommendations

Sources

  1. Gladly Official Pricing- Vendor pricing page
  2. Tidio Official Pricing- Vendor pricing page

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