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Customer Support

Groove HQ vs Hiver: Pricing Comparison 2026

Side-by-side pricing comparison of Groove HQ and Hiver. See all plans, features, and costs at a glance.

Bottom line: Groove HQ starts at $0.5/mo, making it $25/mo cheaper than Hiver ($25/mo). Groove HQ offers a free plan.

Last updated: August 24, 2026

Data compiled by Arthur Jacquemin
Updated August 24, 2026
Try Groove HQ freeTry Hiver freePrice updated 7d ago
Best Value

Groove HQ - Groove HQ offers a free plan, starts at $24.5/mo lower ($0.5/mo vs $25/mo).

Groove HQ vs Hiver: Quick Pricing Facts

FeatureGroove HQHiver
Starting Price$0.5/mo$25/mo
Number of Plans34
Free TierYesNo
Pricing Modelper-seatper-seat
Annual DiscountN/AN/A

Groove HQ is the more affordable option, starting at $0.5/mo compared to Hiver's $25/mo. Both are Customer Support tools with 7 combined pricing plans and 49 features compared. At comparable tiers, the monthly price difference is $54.5.

Groove HQ stands out with a free plan for getting started.

Review the detailed tier-by-tier comparison above to see exactly which features are included at each price point and find the best fit for your Customer Support needs.

Pricing Plans
Groove HQ
Groove HQ
Try free
Hiver
Tier 1
Fully Featured Support Platform
$0/monthCheapest
Includes
  • Shared inbox & ticketing
  • Email & live chat
  • Knowledge base
  • Macros & saved replies
  • Standard reporting
Start with Fully Featured Support Platform
Growth
$25/month
Includes
  • AI Agents
  • AI Copilot
  • Skills
  • AI Knowledge Builder
  • Shared Inbox and ticketing
  • Omnichannel
  • 24*7 support
  • Rule-based Automations
  • Pre-built Analytics
  • Basic integrations
  • Voice
Start with Growth
Tier 2
AI-First SupportPopular
$1/monthCheapest
Includes
  • Resolutions
  • Upsell Opportunities
  • Churn Detection
  • Article Creation
  • Feature Flags
  • Support Intelligence
  • API & advanced integrations
Start with AI-First Support
ProPopular
$55/month
Includes
  • Customer Portal
  • Slack channel
  • SLAs
  • CSAT surveys
  • Advanced Analytics
  • Premium integrations
  • API access
  • Voice
Start with Pro
Tier 3
Enterprise
Custom pricing
Includes
  • Custom outcome bundles
  • SSO / SAML & SCIM
  • Custom DPA & data residency
  • Uptime SLA & priority routing
  • Dedicated success manager
  • White-glove migration
Start with Enterprise
Elite
$85/monthCheapest
Includes
  • AI QA
  • AI Insights
  • Customer Intelligence
  • Skill-based routing
  • Custom Objects
  • Personal to Shared Inbox rules
  • SSO, HIPPAA, and custom roles
  • Voice
Start with Elite
Tier 4
-
ALL PLANS
Custom pricing
Includes
  • Setup in minutes Add help articles, connect tools, and import past conversations.
  • Cross-tool actions Looks up orders, issues refunds, and updates records across your systems.
  • Self-improving Learns from every resolution, so the fiftieth reply beats the fifth.
  • Human in the loop Pauses for approval on actions you mark sensitive.
Start with ALL PLANS

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Groove HQ

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Hiver

Gmail-based helpdesk for customer support teams

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Frequently Asked Questions: Groove HQ vs Hiver

Which is cheaper, Groove HQ or Hiver?
As of August 2026, Groove HQ starts at a lower price point. Groove HQ starts at $0.5/mo while Hiver starts at $25/mo. However, the best value depends on the features you need at each tier.
How many pricing plans does Groove HQ have vs Hiver?
Groove HQ offers 3 pricing plans, while Hiver offers 4 plans. More plans typically means more flexibility to match your exact needs and budget.
Does Groove HQ or Hiver offer a free plan?
Groove HQ offers a free plan, while Hiver does not. If budget is a concern, Groove HQ lets you get started at no cost.
What is the most popular Groove HQ plan?
The AI-First Support plan is Groove HQ's most popular tier, priced at $0.5/mo. Key features include Resolutions, Upsell Opportunities, Churn Detection.
What is the most popular Hiver plan?
The Pro plan is Hiver's most popular tier, priced at $55/mo. Key features include Customer Portal, Slack channel, SLAs.
Does Groove HQ or Hiver offer custom enterprise pricing?
Yes, both Groove HQ and Hiver offer custom enterprise pricing tiers with quote-based pricing. Contact each vendor for a tailored quote.
How do Groove HQ and Hiver compare for Customer Support?
Both Groove HQ and Hiver are Customer Support tools. Groove HQ offers 3 plans starting at $0.5/mo, while Hiver offers 4 plans starting at $25/mo. Review the feature breakdowns above to see which better fits your Customer Support needs.
AI Recommendations

Sources

  1. Groove HQ Official Pricing- Vendor pricing page
  2. Hiver Official Pricing- Vendor pricing page

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